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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.4 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.4 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Sprinklr Service: 20.2.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Reference Guide for Sprinklr Social

IntroductionSprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies. Getting StartedLearn to set-up your social accounts and start engaging with customers.​OverviewArticleDescriptionQuick Start Guide Speedup with essent

social

Social - SES

Reference Guides for Social - SES

Knowledge Base Article

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Reference Guide for Sprinklr Social

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Transform extensive data into actionable insights with Social Listening

Use Social Listening to transform extensive, raw data into actionable insights that help you drive business decisions.Social Listening in Sprinklr gives brands visibility and insight into online conversations - across channels, websites, news sources, and more. And with Listening's extensive da

Insights

Knowledge Base Article

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What is Social Listening?

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Creating Non-Redeemable Rewards

This article provides a step-by-step guide for creating non-redeemable rewards in the Reward Engine. Admins can define reward properties and effectively organise rewards for their intended purpose, such as leaderboard recognition or special achievements.Learn how to create Non-Redeemable RewardAcces

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Create Rewards

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Personally Identifiable Information & Privacy Compliance

Data privacy could be a concern while dealing with the personal information of the user's data. Sprinklr is already compliant and listens to only publicly available data, but different organizations might have different sets of rules for viewing or sharing PII. Sprinklr provides you with multiple fe

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Unified Platform & Cross-Products: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

marketing

Cross-Products

Insights

+3

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

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DVT Part 3: How to Use Dynamic Video Templates to Create Videos in Bulk

Leverage dynamic video templates in Sprinklr's Asset Manager to create bulk videosOnce a video template is created in Sprinklr, you can use it for creating bulk video variations. Bulk video creative production is Sprinklr’s ability to take customized videos to a new level. Using a catalog or da

marketing

Knowledge Base Article

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Video Template Part 3: How to use video template to create a bulk videos

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Key Capabilities and Data Sources supported in Dynamic Table

OverviewA Dynamic Table in Guided Workflow can be constructed using one of three data sources: By Variable By API By Entity Type Note: Each data source has specific features and limitations regarding Search, Filter, and Pagination.​​​​​​Note: Across all three types of data sources, th

Service

Knowledge Base Article

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Guided Workflow Canvas

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Visual Insights standard dashboard

Get familiar with the Visual Insights standard dashboard and the pre-built widgets.The Standard Visual Listening dashboard does a deep dive into mentions containing photos and the Visual Insights dimensions found within them. A standard Visual Insights dashboard has many pre-built widgets on which t

Insights

Visual Insights

Visual Insights Standard Dashboard

Knowledge Base Article

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How to Set Up VI Dashboard?

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Prerequisites for Salesforce Integration

Ensure that the following prerequisites are in place before you start with the integration.Sprinklr RequirementsSprinklr Service Care must be enabled and configured.Salesforce Webhooks must be configured within Sprinklr.A Sprinklr Global Admin user is required for authentication and authorization.Sa

marketing

Insights

social

Service

Knowledge Base Article

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Prerequisites

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Sprinklr Service: Patch Changes (19.2.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.2.2 Patch (Apr 19-22, '24)

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Sprinklr Social: 20.7 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Debugging with Signalwire

In today's fast-paced digital landscape, effective communication is key to ensuring smooth operations and delivering exceptional customer experiences. When technical issues arise, having a reliable and efficient system for reporting and resolving them becomes paramount. Signalwire, offers a str

Service

Knowledge Base Article

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Signalwire

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Credential List

A Credential List in Sprinklr VoiceConnect stores authentication details (username and password) that can be used to validate SIP requests or authenticate with a carrier. This is especially useful when your SIP trunk or provider requires credential-based authentication in addition to, or instead of,

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Credential List

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Guide to Generating and Testing Regular Expressions

Regular expressions (regex) are powerful tools for pattern matching and text manipulation. This documentation provides a comprehensive guide to generating regex patterns and testing them effectively.Use cases: You can utilize regex in defining conditions for live chat visibility, defining conditiona

Service

Knowledge Base Article

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Troubleshooting

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Compare Influencer Strategy dashboard

To understand the influencer content that is well received and which influencers result in more engagement, it is important for brands to monitor the strategies used by influencers in their industry. This can be achieved by using the Compare Influencer Strategy standard dashboard.To access the Compa

Compare Influencer Strategy

Insights

influencer

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Insight Detailed View

The detailed exploration in the third pane allows users to gain a thorough understanding of the insight, its contributors, root causes, associated cases, and any collaborative comments made by team members.Click View Details at the bottom of the insight card to open the third pane.Overview TabPresen

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Configuring Insights Hub

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Profile Settings in Advocacy

Advocates can conveniently manage their account settings by accessing the profile page, accessible through the profile widget on the platform or within the Sprinklr Extend mobile app. This user-friendly interface provides advocates with a centralized location to oversee and customize various aspects

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Setup Advocacy Account

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Exploring Conversational Analytics Persona

Setting up Conversational Analytics PersonaHyperspace Mode Under Profile, enable Hyperspace. Under Sprinklr Service in the launchpad, click on Conversational Analytics Persona App.​Note: In case the Conversational Analytics app is inaccessible via the launchpad, Open All Settings, under Manage Custo

Service

Knowledge Base Article

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Getting Started with Conversational Analytics