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Ability to create alerts from the Alert manager

Alert Manager is another route through which you can configure alerts as per your use case. Alert Manager allows you to configure an alert from scratch and is the one-stop solution for managing all alert types. There are two types of alerts that users can create from the Alert Manager – Smart Alerts

Insights

Alert Manager

Create Alerts

Knowledge Base Article

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Alert Creation from Alert Manager

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Twitch as a Benchmarking source

Twitch is a popular live-streaming platform for gamers and creatives. Listening to its data through APIs allows streamers and businesses to understand their audience, monitor engagement, and make data-driven decisions. It helps to optimize content, build community, and improve overall performance on

Insights

Benchmarking

Knowledge Base Article

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Twitch

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Google Analytics 4 FAQs

What is the frequency of the Data Fetch of Google Analytics 4 in Sprinklr?Data is updated in every hour in SprinklrCan I still have my data mapped to Ad Entities if I don't publish through Sprinklr Web Analytics?Yes, If you have unique identifier present in your Ads at any level. Sprinklr will

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Support for spelling and grammar check in outbound messages

Learn how while creating content to showcase your brand online or responding to customers, you can ensure that the social messages you publish are of the highest quality.With Sprinklr's in-platform spelling and grammar check tool, you'll see spelling or grammatical errors brought to your attention i

experience:space

Support for Spelling check

cloud:core

Insights

+6

Knowledge Base Article

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Platform Modules

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Configuring Stickiness Settings in Queue

Stickiness settings are defined at work queue level and thus for all the cases that get routed to this work queue, same stickiness logic will be applied. Any case that is added to the work queue within the stickiness timeout would be considered as higher priority for assignment, than the other pendi

Service

Knowledge Base Article

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Setting up Skill based routing

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Social Analytics - Reporting Summary

What data do you get in Sprinklr?​FacebookTwitterInstagramYouTubeTikTokBrand PostsYesYesYesYesYesComments and RepliesYesYesYesYesYesPrivate MessagesYesYesYesNot supportedNot supportedOther MessagesYesYesYesYesNot supported​What is the latency of each data type to sync in Sprinklr?Post TypeFacebookTw

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Standard PI Dimensions

Building BlocksProductSprinklr Products are digital representations of tangible products that clients want to report on and analyze based on feedback from customers.MentionThe base unit of analysis within Sprinklr Listening. One mention is essentially one post or comment from a data source.Product I

Insights

Knowledge Base Article

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Metrics & Dimensions

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Sharing Care Console Record Pages

Care Console is a unified workspace that enables agents to manage cases and resolve customer queries with a comprehensive 360° view. Administrators can customize and configure the Care Console layout to meet specific business requirements. Care Console module also supports multiple layouts, allowing

Service

Knowledge Base Article

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Sharing of record pages

RS
Hypothesis Validation Insights

Hypothesis validation in survey analytics is a powerful AI-driven feature that connects structured survey responses with unstructured social data, generating insights. It compares internal survey data with external social media insights, helping organizations uncover hidden patterns, validate assump

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Standard Analytics

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Facebook as a Benchmarking source

By adding a Facebook link for brand Benchmarking, you can listen to and learn from Facebook data from public pages and perform competitive analysis.Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook i

Facebook as a Benchmarking source

Insights

Knowledge Base Article

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Facebook

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External Editorial Calendar

You can create and share your Editorial Calendar with other users (non-Sprinklr) via External Links. With this capability enabled, you can sync live changes to the external calendar so that the export will be up-to-date with recent configuration and data changes. Additionally, the link will auto-ref

marketing

About Editorial Calendar

External Link Sharing

External Sharing

+2

Knowledge Base Article

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Calendar Import & Exports

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Connecting to Internal and External Database

The Guided Workflow feature of Sprinklr provides the ability to fetch and update records and databases from both internal and external databases. There are two types of entities: Standard Entity, which are common across all partners, and Custom Entity, which are customized to the client's requiremen

Service

Knowledge Base Article

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Creating a Guided Workflow

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How to Choose Ad Placements in Ads Composer

While composing a campaign, Sprinklr provides you with an option to add multiple placement variations for your target audiences instead of having to add the placement individually. This will create a duplicate of your ad sets for each placement variation.For instance, if you have two target audience

Knowledge Base Article

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Functionalities

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Facebook Daily & Lifetime Reach Metrics

You can report on Reach/Frequency metrics for your Facebook Ads based on various use cases. In this article, we are providing you the metrics along with the examples/details about the use cases they serve.To gain unique data insights in Ads Reporting, you need to add a widget in the Ads reporting Da

marketing

Knowledge Base Article

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Reporting & Analytics

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Best Practices for the Adobe Ads Integration

What are Report Suites in SiteCatalyst configuration?A SiteCatalyst Report Suite generally represents a web property or a grouping of web properties. For example, a Web Property is a website, but a grouping could be multiple Apps reporting into the same rolled-up Report Suite.Where can I add the Met

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Assignment Engine Details

The Assignment Engine is used to assign incoming cases or messages to specific teams or agents based on various criteria, such as language, priority, or customer profile. This feature is useful for optimizing case management workflows and ensuring that cases are assigned to the most appropriate team

Service

Knowledge Base Article

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Setting up Assignment Engine (Legacy)

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Table Widget

The Table widget is a visualization widget that displays data in tabular form, with rows and columns. In a dashboard context, a table widget is often used to display key metrics and data points in a visually organized and easily digestible format.The widget also provides the functionality to sort da

Reporting - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Data visualisation types

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Snapchat as a Listening Source

Snapchat is a multimedia messaging app known for its disappearing content and real-time engagement, especially popular among younger audiences. When used as a listening source, Snapchat helps brands monitor how they are being talked about through public content such as Stories, Spotlight videos and

Insights

Knowledge Base Article

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Snapchat

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Create Conversation Insights Reports

Learn how to create a Conversation Cluster report in Conversation Insights to leverage millions of digital conversations to power your market research.With Conversation Insights, you can create an AI-powered Conversation Cluster report using which you can gain rich insights into the competitive land

Insights

create conversation cluster report

Conversation Insights

Knowledge Base Article

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Create Conversation Cluster Report in Conversation Insights

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Generate Thumbnails for Videos Using AI

Sprinklr is introducing AI+ Thumbnails, an AI-powered feature that automatically selects the most relevant and visually appealing frames from your videos, highlighting key moments that best represent your content. This update offers you an AI-powered alternative to traditional thumbnails, while also

26.1

Publishing - SES

social

Sprinklr Social

+3

Knowledge Base Article

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Sprinklr AI+