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Create a Reporting Dashboard and Widgets for Empower

Reporting Dashboards in Empower provide valuable insights by monitoring content performance. Ensure that any Reporting Dashboard that will be used in Empower is shared with the appropriate Primary User Groups.Note that this article is only for the central brand team core Sprinklr admins. Empower use

experience:space

empower reporting dashboards

create an empower configuration

article:howto

+4

Knowledge Base Article

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Advanced Features

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Multiple Choice Questions

The Multiple Choice Question (MCQ) feature lets respondents select one or more options from a predefined list of answers. This question type is crucial for collecting structured feedback, making data analysis easier, and ensuring consistency in survey responses.Multiple Choice Questions can be confi

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

RS
Sprinklr Marketing: Patch Changes (19.5.2)

https://www.sprinklr.com/help/articles/getting-started-with-reddit/add-a-reddit-account-in-sprinklr/6450e103516411445be3ff30Sprinklr's latest release introduces a host of enhancements and innovative capabilities designed to empower your business in crafting impactful customer experiences across all

marketing

Insights

social

Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Rating Scale

The Rating Scale Question enables survey designers to gather organized feedback by allowing participants to evaluate items using a numerical or visual scale. This method is effective for assessing opinions, satisfaction, or levels of agreement along a specified range. The anticipated outcome is a ve

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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Business Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call can have different call outcomes. Based on the call outcomes, the admin might want to retry or reach out to the customers again.Business Outcome Retry StrategyWhenever a customer and agent are connected and based on the di

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Create Articles in Sprinklr Knowledge Base

Create Article1. Click on the New Tab icon on the launchpad. Under the Sprinklr Service tab, select Knowledge Base within Resolve.​2. On the Knowledge Base builder, select the desired category or subcategory and click on Create Article in the top right corner.​​​3. On the Create Article window, ente

26.1

Sprinklr Service

20.7.1

20.10

+2

Knowledge Base Article

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Create and Manage Articles

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Campaign Briefs

OverviewCampaign Briefs can be attached to Campaigns within the platform to give the agency or internal creative team enough information so that they can strategize the concept for the Campaign.Briefs in a Campaign​You can add Multiple Briefs on Campaigns and Sub-Campaigns by selecting a separate br

marketing

campaigns

Add Campaign Brief Template

Brief

Knowledge Base Article

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Introduction

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Controlling Stickiness wait in different Availability Status

Efficient customer follow-up is essential for providing seamless support experiences. To enhance this process, Unified Routing introduces the concept of Stickiness, allowing organizations to route returning customers to the same agent with whom they have interacted last time. This assignment is norm

Service

Knowledge Base Article

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Additional Use Cases

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Publish an Instagram Story via Direct Publishing

Instagram Stories allows Instagram users to share photos and videos to their "Story" - which is visible to followers of the user's Instagram account - and to specific users the Story's sender follows. Like in Snapchat, Instagram Stories are ephemeral, meaning they disappear after

26.1

Publishing - SES

Instagram Story

social

+4

Knowledge Base Article

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Publish a post to Instagram

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Steps to Trigger a Discovery Run

A Discovery Run analyzes past customer conversations to identify and group similar messages into intent clusters. When you enable Sprinklr AI–powered Discovery Run using the toggle, Sprinklr applies enhanced AI models to create more accurate, context‑aware clusters, making it easier to discover acti

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Discovery Runs

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Sprinklr Marketing: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

+1

Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

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Setting Up a CFM Workflow API Event Workflow

The Sprinklr Audience Profile Event streamlines creating and updating customer profiles by capturing key moments in the customer journey, including online purchases, form submissions or cart abandonment. Integrated with the Sprinklr Customer Feedback Management Workflow API, this event empowers busi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting Workflow Trigger Events

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Create and Manage Webhook Subscription in Sprinklr

A webhook (also called a web callback or HTTP push API) enables third-party services to send real-time updates to your app. Updates are triggered by some event that occurs and the data is delivered to you immediately as it happens. When you receive the request, you handle it with some custom logic,

experience:space

Integrations

Manage Webhook Subscription

Create Webhook Subscription

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Knowledge Base Article

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Platform Modules

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Set up UTM Parameters: Best Practices 

Here are some best practices while setting up UTM parameters for Advocacy.Ensure you add the following 4 UTM parameters in your Advocacy Profile. This will ensure you plot and filter down Clicks data on individual user level, post level and parent post level. Community User ID Consumer Post ID Paren

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Link Click Tracking

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What are Editorial Calendar Boards?

OverviewEditorial Calendar Boards are custom Calendar views created by applying different filters, date ranges, and groupings. The ability to create individual custom boards for different objectives streamlines your editorial planning process, simplifies collaboration, and saves time. You can use ta

Editorial Calendar

marketing

Editorial Calendar Boards

Knowledge Base Article

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Calendar Boards

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Crop an Asset from Image Editor

In the asset manager, you can crop your asset by a specific aspect ratio or use the handy Recommended Size for to specify channel. You may also choose whether the crop orientation is portrait or landscape. In this article, we have listed steps to crop an asset in the Image Editor.Steps to navigate t

Crop Asset in DAM

DAM - SES

Crop Asset with Image Editor

social

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Knowledge Base Article

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Image Editor

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Introducing Audience Conversation Insights

Deep dive on your audience’s evolving consumer preferences and capture direct product feedback via Audience Conversation Insights. In today's data-driven world, businesses and organizations have access to an abundance of information. One of the most valuable sources of knowledge lies in the conversa

Insights

Audience Conversation Insights Report

Audience Conversation Insights

Knowledge Base Article

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Followers Networks

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Rank Order

The Rank Order question enables respondents to rank a list of items according to their preferences or importance. It's an effective way to gain insights into how customers prioritize various features, products, or services.This question type provides businesses with clear, organized data on customer

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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Reporting

In Care reporting, the self-monitoring agent dashboard provides the activity report of the user logged in to the care/agent console.To configure a reporting widget1. Click the New Tab icon. Under the Sprinklr Service tab, click Care Reporting within Analyze.2. On the&nb

Service

Knowledge Base Article

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Care Agent Persona - Digital

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Word Cloud widget

The Word Cloud visualization is a graphical representation of text data in which the size of each word indicates its frequency or importance within the text. The more frequently a word appears in the text, the larger it appears in the word cloud.Word Clouds are commonly used to summarize the topics

Word Cloud Widget

Insights

Knowledge Base Article

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Types of Widgets