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Platform Help Options in Sprinklr

Overview The Platform Help section in Sprinklr provides quick access to learning resources, documentation, community support, system health information, and feature updates. These options are designed to help users learn, troubleshoot, and stay informed without leaving the platform.This article exp

Insights

social

sprinklr support

Service

+3

Knowledge Base Article

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Platform Modules

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The Sprinklr APIs

Sprinklr offers a variety of robust, convenient and simple RESTful Web service APIs to integrate data from Sprinklr to any external system. Through Sprinklr’s API portal, your developers can create Web applications to interact directly with data that resides in Sprinklr. Among the available features

experience:space

marketing

Insights

article:howto

+5

Knowledge Base Article

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Platform Modules

RS
Integrate Snowflake with Sprinklr

Sprinklr-Snowflake Integration provides instant access to up-to-date Sprinklr data without manually integrating against API endpoints. The connector facilitates automated data synchronization from Sprinklr to Snowflake using an intuitive Sprinklr Marketplace UI.Note: To learn more about enabling thi

Insights

Knowledge Base Article

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Integration Guides

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How to Apply Custom Fields in Ads Composer and Ads Manager

Users can apply Custom Fields in Ads Composer & Ads Manager in order to track and categorize Ad Entities (Paid Initiatives / Ad Sets / Ad Variants) according to specific Business Needs.How to Apply Custom Fields in the Ads ComposerClick the New Tab icon. Under the Sprinklr Marketing - Advertisin

marketing

Knowledge Base Article

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Create & Manage

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Sprinklr Social : 17.10 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Post 17.7

Social Engagement & Sales: Sprinklr Patch Changes

17.10

SES 17.10 Release Notes

release_note

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v17.10 (November)

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How to Import & Export Ads Custom Metrics

To Import/Export Custom MetricsClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, click the Options icon  in the top-right corner and select Custom Metrics.In the top-right corner of the Custom Metrics window, click 

marketing

Knowledge Base Article

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Import/Export Custom Metrics

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How to Bulk Import Captions for Facebook Video Ads

Adding captions to video ads can make your content accessible to a wider audience, including those who speak a language other than what is used in your video. In Sprinklr, you can upload captions to your Facebook video ads in bulk via compressed SRT files.NoteThis capability is only supported for Fa

marketing

Knowledge Base Article

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Configuring Bulk Imports

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Use Vanity URL for Publishing

In this article, you will learn how to use a vanity URL - a unique web address that is branded for marketing purposes. It is easy to remember, and share and can be used for publishing. Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created w

marketing

publishing

Vanity URLs for publishing

Knowledge Base Article

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Vanity URLs

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Agent Voice Performance Report

The Agent Voice Performance Report provides a detailed analysis of agent performance in handling voice interactions. It delivers data on key parameters such as average handling time, ACW time, number of inbound calls offered, and more. This report helps supervisors monitor and evaluate agent efficie

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

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Set Product Audiences for Facebook Catalog Sales

While composing the Facebook Catalog Sales campaign within Ads Composer, you have the ability to target audiences using Product Audiences. This allows you to control your targeting using various options. In this article, we will explore these options. Note

experience:space

Retargeting

Product Audiences

Target Broad Audience

+16

Knowledge Base Article

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Account

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Digital Reporting DPs and its Use Cases

DPFunctionalityCASE_REPORTING_SERVER_TYPE_ENABLEDTo switch over to universal case reporting ES instead of reporting ESASSET_BASED_SLA_PRESET_ENABLEDASSET_BASED_SLA_PRESET_ENABLED_REPORTSAutomatically apply SLA preset based on accountREPORTING_CALCULATED_METRICS_PARENT_PATH_ENABLEDIssue with nested c

Service

Knowledge Base Article

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Custom Reporting and Filters

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Pivot Table Visualization

A Pivot Table is a visualization widget that allows you to analyze and summarize large datasets by organizing and grouping data based on multiple dimensions and attribute levels. Users can interact with the Pivot Table widget to explore the data further, drill down into subcategories, and adjust the

26.1

Sprinklr Service

New Article

20.10

+2

Knowledge Base Article

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Data Visualisations

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Publish GIFs and Stickers

Sprinklr allows you to attach GIFs as well as Stickers from Giphy/Tenor while creating/drafting a post in Publisher. Creating appealing visual content is essential in social media, and the ability to publish GIFs and Stickers allows you to publish compelling and exciting content directly through Pub

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Survey Summary Extract

This documentation outlines the extract capturing survey invitation activity associated with digital case interactions. The Survey Summary Extract provides event-level records reflecting each instance where a survey is sent in relation to a case, enabling accurate measurement of survey reach, respon

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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DVT Part 3: How to Use Dynamic Video Templates to Create Videos in Bulk

Leverage dynamic video templates in Sprinklr's Asset Manager to create bulk videosOnce a video template is created in Sprinklr, you can use it for creating bulk video variations. Bulk video creative production is Sprinklr’s ability to take customized videos to a new level. Using a catalog or da

marketing

Knowledge Base Article

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Video Template Part 3: How to use video template to create a bulk videos

RS
Message Extracts

This extract provides granular visibility at the individual message level. Each record corresponds to a unique message identified by a Universal Message ID and captures key attributes such as message type, intent, and other message-level properties.PurposeTo analyze message-level interactions across

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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How to Optimize Ads Based on their Comment Sentiment via Rules

Monitor your campaign performances closely, mitigate risks by getting insights about any negative sentiments on your posts and optimize your campaigns for better performance.​Social networks are the most influential medium for finding inspiration for purchases. What other people say about a business

marketing

Ad Comment Moderation

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Optimization Rules Using Comment Sentiment

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Calculating Net Promoter Score from survey results to analyze customer satisfaction

How calculating net promoter score is helpful for your brand to see how your customer service is perceived and where improvements might be made.The Net Promoter Score is calculated based on responses to a single question.Net Promoter Score or NPS = % Promoters - % DetractorsorNPS = (Number of Promot

Surveys

Care Reporting

Service

Knowledge Base Article

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Survey Reporting

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Lock or Unlock Messages within Sprinklr

Lock/Unlock permission for outbound messages within Publishing enables users to Lock Messages to prevent any unnecessary changes. You can lock/unlock messages from within the Production Dashboards, Editorial Calendar, Engagement Dashboards, Message Third Pane, and Campaign or Sub-Campaign's Con

Editorial Calendar

Engagement Dashboards

marketing

campaigns

+5

Knowledge Base Article

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Lock/Unlock Messages

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How to Apply Cost & Rate Ads Benchmarks via Ads Composer

To Apply Benchmarking via Ads ComposerClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Composer within Execute.On the Create an Ad Campaign window, select Add an account.In the Campaign Details section, provide the necessary details and check the box alongside Enabl

marketing

Knowledge Base Article

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Apply Cost & Rate Benchmarks