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Nailed Up PSTN Connection Troubleshooting

In simple terms, a nailed-up connection refers to using a landline or mobile phone as a tool for agents to receive telemarketing calls.Currently, when a user logs in, the WebRTC gets connected and the Sprinklr home page opens up.To establish a connection with the agent's phone, we immediately d

Service

Knowledge Base Article

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Nailed Up Connection

RS
Admin Console Design Tab

In the Advocacy Design Tab, you can edit various design aspects of your site to create a unique look and feel that is specific to your brand.To Access the Design TabClick the New Tab icon . Under the Sprinklr Social tab, click Admin Console within Engage.In the Community window, hover over the Optio

Advocacy - SES

social

advocacy admin console

Social - SES

+1

Knowledge Base Article

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Platform Configuration

RS
Schedule Report

The Schedule Report provides a comprehensive view of each agent’s scheduled Activities over a selected time period. This report is designed to help Supervisors and Workforce Managers monitor scheduling accuracy, identify coverage gaps, and ensure alignment with operational requirements.The Schedule

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Schedule Reports

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Proactive Prompts Reporting

In Care Reporting, you can view reporting on proactive prompts by creating a widget using various metrics and dimensions.To Configure a Reporting WidgetClick the New Tab icon. Under the Sprinklr Service tab, click Care Reporting within Analyze.On the Reporting Home window, select the desired dashboa

Service

Knowledge Base Article

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Reporting

RS
Sprinklr Service: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr Service’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes a range of new features and improvements that will help you deliver more efficient and effective service to your customers. Below, you will

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Pre-Publishing Rules Conditions & Actions

The following conditions are available for users to select while creating a Pre-Publishing Rule.Pre-Publishing Rules — ConditionsConditionsDescriptionsThe channel properties of the MessageSet the condition based on the following Channel properties:AccountAccount Owner User IDAccount TypeChannelChann

marketing

Actions

Rule Engine

publishing

+1

Knowledge Base Article

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Pre-Publishing Rules

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Conditions applicable with boost posts using Rule Engine

The Auto Boost Rule conditions support both dimensions and metrics to cater to different use cases for different kinds of users.Steps To configure Auto Boost rulesClick the New Tab icon. Under the Sprinklr Social tab, click Rule Engine.In the top-right corner of the Rule Engine window, click&nb

social

Auto Boost Rules

Rule Engine

Knowledge Base Article

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Auto boost rules

SH
What is Unified Routing ?

Ensuring customer satisfaction is paramount for any brand striving to maintain a positive reputation and foster long-term loyalty. When a customer raises a query, they expect prompt, effective, and personalized support from the brand. When customers message/call to a brand's helpline number, firstly

Service

Knowledge Base Article

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Unified Routing Overview

RS
Custom Parameters for Automated Quality Management

Automated Quality Management (AQM) often requires custom parameters to tailor evaluations according to specific criteria. These parameters can be categorized into three types:1. Rule-Based ParametersThese parameters are established using straightforward rules or keywords to assess specific aspects o

Service

Knowledge Base Article

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Introduction

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Configurator tool for Locations

Business Location creation via Configurator ImportYou can use the configurator tool for bulk import and export of business locations on the platform. The bulk addition functionality saves time and effort in creating a large set of business locations for monitoring & actionable insights.The confi

Insights

Knowledge Base Article

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Business Location Configuration

RS
Advocacy URL Shortener Integration

For each Advocacy site, you can set a default URL from our list of URL Shortener partners. You can select an advocacy site and set a default URL shortener to that site. While publishing content on your advocacy site, the shortener is selected automatically. Once your post including a link

Advocacy

URL Shortener

Publish Content with an URL Shortener

Advocacy Overview Tab

+5

Knowledge Base Article

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Enablements

RS
Video Calling Report

The Video Calling Report captures key parameters such as call duration, start/end times, agent assignment details, and conversation types for video calls (for example, audio-only or video). It helps organizations assess the performance of video calls, monitor agent efficiency, and optimize the effec

Service

Knowledge Base Article

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Detailed Report Glossary

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Ads Static Naming Conventions

What is a Static Naming Convention?Static Naming Convention is an additional feature that has been given along with Dynamic Naming Convention which works in run-time for Paid Initiatives, Ad Sets and Ads according to their properties.​Here a user can make a set of predefined rules to configure a new

marketing

Knowledge Base Article

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Static Naming Convention

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Guided Workflow Manager

OverviewTo create a customer-facing guided workflow, follow the steps outlined below:Click the New Tab icon. Under the Sprinklr Service tab, select Guided Workflows within Resolve.​Click Add Guided Workflow in the top right corner of the Guided Workflow Manager window to create a new guided workflow

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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About LINE Advertising

LINE Messenger is one of the most widely used apps in nations including Japan, Taiwan, and Thailand, with 194 million users worldwide. 68% of the population of Japan, which has 86 million monthly active users, lives there.LINE Messenger allows businesses to access clients with in-app advertisements,

marketing

Knowledge Base Article

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Getting Started

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Line Reporting Metrics

LINE MetricsMetricsDescriptionsVolume of LINE Brand Initiated ConversationsThe count of conversations that were started by the brand.Volume of LINE Brand RepliesThe count of replies from the brand to a message.LINE Message BroadcastThe number of Broadcast Messages sent.LINE Account Blocked CountThe

social

LINE

Ads Reporting

report

Knowledge Base Article

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LINE

RS
Proactive Prompts Report

The Proactive Prompts Report provides key insights into user interactions with proactive prompts, capturing metrics like trigger count, engagement, completion, closure, and snooze actions. This report helps organizations assess user responses and refine engagement strategies by tracking intercept an

Service

Knowledge Base Article

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Detailed Report Glossary

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Set Priority to your Requests

Create a request rule to automatically categorize your requests based on the type of request. This way you can ensure that all the high priority requests are never deprioritised. You can also group requests based on priority or filter them as necessary in production dashboards. Once the rule is enab

marketing

Rule Engine

Requests

Knowledge Base Article

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Request Rules

RS
Hierarchical View

Hierarchical Reporting View gives you access to data based on your role and position in the organization. This means you can view your own performance data, as well as the data of your direct and, where applicable, indirect reportees.If you are a manager, you’ll see metrics for yourself and for ever

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Hierarchical Reporting

RS
Simplified Widget Builder

The simplified widget builder offers advanced features for creating and managing widgets and dashboards in Sprinklr Social Reporting. It organizes metrics and dimensions into clearly defined categories, addressing specific use cases. The builder also includes an enhanced search that simplifies findi

social

Reporting - SES

Social - SES

Knowledge Base Article

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How to Create a New Widget