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Enable compliance for images and videos by generating transcripts

Sprinklr provides you with the capability to search image and video files, and look for keywords while publishing, in order to ensure compliance by making sure that non-compliant keywords are flagged to the approvers. This capability will assist social media managers and approvers to identify possib

DAM - SES

Annotate Image asset

social

Social - SES

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Knowledge Base Article

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Advanced Capabilities

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Guided Workflow - Other Action Elements

This document gives detailed insights into the Other Actions element in the Guided Workflow Configurator. ​​​Create Support CaseThe Create Support Case node is primarily used when the Guided Workflow is integrated with Sprinklr Communities. It allows for the creation of support cases raised within t

Service

Knowledge Base Article

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Guided Workflow Canvas

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Hierarchical View

Hierarchical Reporting View gives you access to data based on your role and position in the organization. This means you can view your own performance data, as well as the data of your direct and, where applicable, indirect reportees.If you are a manager, you’ll see metrics for yourself and for ever

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Hierarchical Reporting

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Call Handling Configuration

Pre-requisite for configuring the Call Handling: Voice should be enabled for the environment and your user should have Assignment Engine: View, Edit and Manage Agent Voice permissions.​​​Business Use CaseIn a partner where voice is enabled, it is not necessary every user should be eligible to handle

Service

Knowledge Base Article

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Additional Use Cases

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How to set up Manual Newsletters?

Hand-pick messages and curate the content for personalized communication.​Manual Newsletters allow you to handpick messages and curate message content to showcase accurate insights and avoid any noise. This ensures more control over newsletter curation. With a manual newsletter, you can create a new

Insights

Knowledge Base Article

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Newsletter setup

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Add a WeChat Account

Adding a WeChat account in Sprinklr allows your team to engage, publish, report, and monitor your brand's WeChat account from the Sprinklr platform.​To Generate AppID and AppSecret Key On the WeChat Public Platform website, log in with your WeChat credentials.On the lef

Service

Knowledge Base Article

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Add Account

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Record Page Layout

The Record Page Builder offers the functionality to add new sections and tabs into a Record Page. The standard default layout for Record Pages is located in the Global Record Pages.Here are some other frequently utilized configurations for Record Page Layouts that may require setup:1. Adding a Coach

Service

Knowledge Base Article

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Configure Case Analytics View

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Sprinklr Marketing: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

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Line widget

The Line widget is a visualization widget that helps to display trends and changes over time. It consists of a series of data points, each represented by a dot or marker, connected by straight line segments to create a line graph. The Line widget can be customized with different colors, labels, and

Insights

Line Widget

Knowledge Base Article

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Types of Widgets

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Alerts

Email alerts for Case Create/Update failure Sprinklr Salesforce Integration provides the capability to set up email alerts on the failure of operations on the Salesforce side triggered from the Sprinklr side, such as Case creation and Case update failures from the Salesforce App in Sprinklr Marketpl

marketing

Insights

social

Service

Knowledge Base Article

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Troubleshooting and FAQs

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Manage Forecast Scenarios

The Forecast Scenario is an entity in Sprinklr Service’s Workforce Management (WFM) module that predicts inbound traffic volume (Volume Forecast) for a specified date range, along with agents required to maintain the service level based on the Volume Forecast.With integrated Forecasting and Capacity

Sprinklr Service

20.7.1

20.10

Service

+2

Knowledge Base Article

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Forecast Scenarios

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Sprinklr Marketing: 26.4 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Setup/Edit a Link in Bio Site in Distributed

This article shows you the way to setup or edit a Sprinklr Link in Bio site.Steps to setup Sprinklr Link in Bio siteClick the New Tab icon. Under the Sprinklr Social tab, click Sprinklr Link in Bio within Engage.In the Sprinklr Link in Bio window, click Create New in the top right corner.In the Sele

Setup a Link in Bio Site in Distributed

social

Link in Bio

Social - SES

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Knowledge Base Article

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Engagement (Distributed User)

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Ad Specs & Resolution of Common Ads Publishing Errors

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Widget Configuration-Social Analytics

Reporting in Sprinklr Service, using Social Analytics as a data source, pulls data from a variety of social media platforms, customer service channels, and digital touchpoints where brands engage with customers. Within the Reporting feature, you can customize, expand, and dive deeper into metrics by

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Widget Configuration

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Video Call Logs

Learn how you can access video call logs and any information recorded from your call history in your Video Call Log pane in Care Console.​Within the third pane of Care Console, you can view all the events that have happened during a video call on a case, for example, who cancelled the call, if there

Service

Knowledge Base Article

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Additional Features

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Set up a New FTP/SFTP

Sprinklr allows you to store exports in your own databases. We support FTP, SFTP, and S3 as External Storage options to store exports externally. Through this External Storage support in exports, files can be transferred and stored seamlessly on the client side.To Set up a New FTP/SFTPClick the New

Service

Knowledge Base Article

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Audience Update via SFTP

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How to Setup DCO in Sprinklr

Dynamic Creative Optimization (DCO) utilizes creative optimization capabilities (Dynamic Creative) from Meta, Google, and TikTok to automatically test various ad creative variations and present the most effective combinations to your audience. In Sprinklr, you can automate DCO using personalized fee

marketing

Knowledge Base Article

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Setting Up Sprinklr DCO

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Advocacy On Site Reporting

Sprinklr On-site reporting administrators can access a comprehensive user and engagement overview within the advocacy site, providing them with a detailed and succinct summary of the various activities occurring on the site. ImportanceAdministrators can swiftly analyze essential information within t

Advocacy - SES

social

Social - SES

Knowledge Base Article

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On Site Reporting (Advocacy)

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Sprinklr Service: 20.4.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service&#

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)