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Events in Production Dashboards

Streamline your event planning process with ease by managing events using our Production Dashboards. These dashboards offer a variety of features such as refresh, filter, sort, and group-by capabilities that allow you to easily access, view, and manage your events. You can access the All Events dash

marketing

Event

Production Dashboard

Knowledge Base Article

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Overview

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What is Google Ads Advertising?

Google AdWords is one of the leading advertising channels with a significant share of revenues in the digital ad market. Google Ads Accounts can be connected into Sprinklr to give a comprehensive view of ad performance across the digital space.In Sprinklr's Ads Reporting, you will be able to tr

marketing

Knowledge Base Article

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Getting Started

RS
Enhanced Modern View for Distributed Home Page

The Distributed platform now comes with a completely revamped UI that provides a fresh look to the home page and enhances your experience of using the platform. The space is now fully utilized, while the widgets are strategically placed, and tailored to cater to your specific needs while using the p

social

Social - SES

DST - SES

Knowledge Base Article

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Miscellaneous (Distributed User)

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Agent Change Log Report

The Agent Change Log Report provides a comprehensive log of all changes made to a user within the Sprinklr System, including the method of change and precise timestamps.It tracks updates to User System Properties, User Custom Fields, Routing Skills-Proficiencies, and other routing settings.Furthermo

Service

Knowledge Base Article

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Detailed Report Glossary

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Case Message Details Report

The Case Message Details Report provides detailed information on the message level. Each record represents a message identified by a Universal message ID for every message received in the system. This report details the number of messages, message type, intent, and other message-level properties.Whe

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

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Managing Queue and Skill Visibility Using Dynamic Properties

The platform allows administrators to control visibility of Work Queues and Skills through sharing permissions. These permissions determine which users can access specific queues or skills. However, by default, these permissions are not automatically enforced across all areas of the platform—such as

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Additional Use Cases

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How to create a column in engagement dashboard for Sina Weibo

​Note: Unfortunately, Sina Weibo has limited its functionality (under the PIPL laws) to all Social Media partners. The following limitations will exist:Sina Weibo will continue to impose a limit of 150 API Calls per day per account (Typically 2000-3000 API Calls were being made per account before re

social

Knowledge Base Article

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Creating Columns and Publishing on Sina Weibo

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Enable External Publisher in Advocacy

External Publisher empowers Advocates with the ability to create and publish their own content directly to their connected social accounts.  Content being published through the External Publisher on the Advocacy site does not need to be pre-approved by administrators. Advocates can curate and s

Advocacy - SES

social

Social - SES

Knowledge Base Article

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External Publisher Enablement (Advocacy)

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Configuration Steps for Agent Monitoring

The Agent Monitoring screen provides supervisors with a comprehensive view of their team’s real-time status and activity. This screen is available to supervisors by default. Supervisors can customize the view based on their needs by creating new dashboards and adding agent monitoring metrics of thei

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Sprinklr Service

20.10

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Knowledge Base Article

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Configuration Steps

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Consolidated Glossary

The Consolidated Glossary is designed to help you understand the various Metrics and Dimensions used in Sprinklr Service’s Reporting. It includes definitions and explanations for metrics, along with the specific reports they are associated with. This glossary ensures that users can accurately interp

Service

Knowledge Base Article

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Consolidated Glossary

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Facebook Incremental Conversion Optimization

Before diving deep into Incremental Conversion Optimization, let's first understand what is Incremental Conversion with an example:Let us assume that you have an ad running that has gained 1000 conversions. The total number of conversions includes two different groups of people. The first

marketing

Knowledge Base Article

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Advanced Use Cases

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Quora as a Listening source

By adding Quora as a Listening source, you can listen to and learn from Quora data in real-time.​Quora is a question-and-answer platform that allows users to ask and answer questions about anything. It has a community of over 150 million people actively participating in discussions. Sprinklr support

Insights

Knowledge Base Article

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Quora

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Create a Facebook Album Post

Publishing a Facebook Album lets you utilize this Facebook tool while taking advantage of Sprinklr's ability to report on the engagement rate of the album as a whole and by individual images. In this article, we will go through the steps to create and publish a Facebook Album Post.Steps to Crea

social

Knowledge Base Article

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Create a post on Facebook

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Export Articles from Sprinklr Knowledge Base

This is a step-by-step guide on how to bulk import your existing content into Sprinklr Knowledge Base. To learn more about the automatic import process click here.Export ArticlesClick the New Tab icon. Under the Sprinklr Service tab, select Knowledge Base within Resolve.Hover over the Options icon a

Sprinklr Service

Knowledge Base

20.10

Service

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Knowledge Base Article

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Import and Export

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Detailed Call States

The Detailed Call States provides a comprehensive view of the call's journey as it progresses through Sprinklr system. It shows when each state was applied to the call, along with information about the caller associated with that state and the timestamp of the event. When you create a new widge

Service

Knowledge Base Article

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Detailed Report Glossary

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Snapchat Ads Reporting Metrics

Leverage this detailed list of all Snapchat metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all Snapchat metrics, along with their descriptions.Snapchat Metric NameDescriptionSprinklr Metric Name--Swipes15 Second Video ViewsThe total n

marketing

Knowledge Base Article

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Metrics

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Google DV360 Ads Reporting Metrics

Leverage this detailed list of all DV360 metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all DV360 metrics, along with their descriptions.DV360 Metric NameSprinklr Metric NameDescriptionActive View: % Measurable ImpressionsGoogle DV360

marketing

Knowledge Base Article

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Metrics

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Concurrent Agent Capacity

What is Agent Capacity ?  In Unified Routing, agent capacity refers to the maximum workload or number of customer queries that an agent can handle within a specified timeframe. To ensure uniform distribution of these calls/cases, Unified Routing allows administrators or supervisors to define the cap

Service

Knowledge Base Article

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Unified Routing Overview

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Manage Records via ACW

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

Service

Knowledge Base Article

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Manage entities through ACW

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X Ads Reporting Metrics

Leverage this detailed list of all X metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Given below is a list of all X merics, along with their descriptions.X Metrics NameMetri Name (Sprinklr Name)EntityDescriptionsCampaign LevelFollowsX FollowsCampaignThe

marketing

Knowledge Base Article

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Metrics