Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

SH
Sprinklr v16.2.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Winter Release 2021

Modern Engagement Capabilities and Enhancements

16.2.0

+5

release_note

 • 

v16.2.0 (February)

RS
AQM Rule Coverage Reporting

The AQM Rule Coverage Report shows which interactions qualified for evaluation based on Interaction Selector conditions and which interactions were excluded because one or more conditions failed. This report also helps you analyze coverage distribution by interaction message count and channel, so yo

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Reporting

SH
How to Create and Manage Ads Creative Exports

Instead of manually taking snapshots of multiple creative previews and compiling them into a file, you can directly take an export of these placements in your desired file format. The Ads Creative Library allows you to take an export of your creatives in different file formats and also include the p

marketing

Knowledge Base Article

 • 

Create & Manage

SH
Blacklist Audience Lead Records Via Data Pipeline

Maintaining a Do Not Call (DNC) list in an outbound call center is crucial for legal compliance, safeguarding a company's reputation, and ensuring operational efficiency while respecting customer privacy and preferences. It represents a best practice that should be integral to any responsible o

Service

Knowledge Base Article

 • 

Compliance Management with Suppression List

RS
How to Generate Hash

The hash is a Hash-based Message Authentication Code (HMAC) generated using the SHA-256 algorithm. Live Chat supports a timestamp-based HMAC signature that:​Validates a user's identity securelyExpires after a defined period (default: 1 minutes)Prevents signature reuse​Let’s take an example of t

Service

Knowledge Base Article

 • 

Initialize Sprinklr Live Chat

SH
Create and Manage Outbound Change Sets

The Outbound Change Set helps in sending configuration changes from one environment to another. For instance, you create/update the configurations in an environment, and now you want to push it to another connected environment to do it through an Outbound Change Set.An Outbound C

experience:space

article:howto

Manage Outbound Change Set

product:platform

+6

Knowledge Base Article

 • 

Pushing Outbound Change Set

RS
Additional Auth Methods Supported

There are multiple ways to authenticate a user in chat when the user is already authenticated on the brand page.1. Sharing User Details Through Standard Sprinklr Chat User SettingIn these authentication options, the host website passes all the user details along with a chat user signature (hash) of

Service

Knowledge Base Article

 • 

Customer Authentication

SH
User Data Retention​

IntroductionUser Data Retention—This feature drives value by aligning with GDPR Data protection standards, ensuring clients' confidence in their data’s strict privacy, and forging trust with Sprinklr within the European region.​User Data Retention automatically masks or deletes u

social

Knowledge Base Article

 • 

Others

RS
Shrinkage Report

The Shrinkage Report compares scheduled time with actual time across activities and time off.The Shrinkage Report belongs to the Workforce Management Report Group under the Service Analytics Data Source. Below are some of the scenarios where this report is beneficial:Scheduled Shrinkage Tracking: Th

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

 • 

Detailed Report Glossary

SH
WeChat - Introduction

Why is WeChat important?WeChat is one of the world's most popular social media messaging apps and is similar to WhatsApp.WeChat supports video, voice, and text chat and has unique features like localized translation.Adding a WeChat account in Sprinklr allows your team to engage, publish, report, and

WeChat

wechatcapabilities

channels

social

Knowledge Base Article

 • 

Setting up Wechat in Sprinklr

SH
Smart Audience Engine overview

Understand your audience and personalize each interaction to deliver a great customer experience. As consumers evolve on their journey with the brand, the brand should be reaching them with personalized advertising messages all along the way. To do this effectively, one needs to integrate the var

Smart Audience Engine

Basics

Knowledge Base Article

 • 

Integration Guides

SH
Create a Web Analytics Profile

Sprinklr has a holistic web analytics experience. If you do not have Google Analytics, SiteCatalyst, or Core Metrics, you may enter your platform’s parameters and map them to Sprinklr variables. For example, you can use the Custom Analytics Profile to create a Google Analytics URL using certain para

Publishing - SES

social

Social - SES

Web Analytics

Knowledge Base Article

 • 

Web Analytics

RS
Add Adobe Firefly as a Provider in AI+ Studio

Adobe Firefly integration in Sprinklr enables users to generate AI-powered images directly within Sprinklr using natural language prompts. By leveraging Adobe Firefly’s generative AI capabilities, users can quickly create images to support customer engagement, marketing campaigns, and social publish

26.1

marketing

Insights

social

+4

Knowledge Base Article

 • 

Add Support for Adobe Firefly

RS
Configure Assign Agent Node in IVR

The Assign Agent Node in the IVR builder is used to route calls to a live agent or create a task for agent handling. It provides flexibility to define agent preferences, queue settings, and call behavior during assignment.PrerequisitesBefore configuring the IVR node, ensure the following requirement

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

How to Setup Business Logic

SH
Standard Voice Extracts - Inbound

The inbound report provides the validation on all the inbound calls/cases you observe at the Agent, Case, and Campaign level interactions.​User Persona: Managerial LevelUnique Customer ExtractThis report provides the overall Call count & time stats for all the calls that you receive from every c

Service

Knowledge Base Article

 • 

Unlock Insights from Inbound Reports

RS
User Rules - Actions and Conditions

Sprinklr's Rule EngineThe Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring Rules, you can increase efficiency, transforming manual processes to automated workflows that execute according to the conditions that you

Rule Engine - SES

social

Social - SES

Knowledge Base Article

 • 

Actions and Conditions

RS
Manage Work Types in Sprinklr WFM

Work Types in Sprinklr’s WFM module are combinations of Channels, Queues, and Skills that are used to generate Forecast Scenarios (Run-time Model or Pre-trained Model). They can be configured for various channel types, such as voice calls, live chat, email, and more.Work Type CategorizationWork Type

Sprinklr Service

20.7.1

20.10

Service

+1

Knowledge Base Article

 • 

Manage Work Types

RS
Manage Long-Term Plans

Long-Term Plans (LTPs) provide extended-range forecasts designed to help organizations anticipate staffing needs over many months or years. LTPs offer improved accuracy compared to short-term forecasts by analyzing trends at a broader scale and generating projections in a week-by-week view. When you

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Long-Term Plans

SH
Standard Voice reports - Inbound

The standard inbound voice reporting dashboard displays a range of relevant call center metrics and KPIs that allow customer service managers and teams to monitor and optimize performance and extract invaluable real-time data with ease.Call Centre FunnelCall Count: Number of calls.Calls taken by Age

Service

Knowledge Base Article

 • 

Unlock Insights from Inbound Reports

SH
Sprinklr Marketing (Ads) permissions

Learn about permissions associated with different modules of Sprinklr Marketing (Ads) and ensure the smooth operation of your dashboards.Ad Manager​Permission CategoryPermission TypePermissionDescriptionPaidAd ManagerView Allows users to view and access the Ads Manager.PaidAd ManagerEditAllows users

Insights

Knowledge Base Article

 • 

Platform Modules