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Unified Platform: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Insights

social

Core Platform and Cross-Products Enhancements

+3

Knowledge Base Article

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v17.4.0 (April)

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Message Node

OverviewThe Message node is used to automate chatbot responses to users by retrieving and delivering pre-defined messages. It enables quick, consistent replies, helping streamline conversations and improve response time.Steps to Add a Message NodeOn the Journey Builder window, click the Plus icon an

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Journey Builder

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Sprinklr Copilot for Social Capabilities in Reporting Dashboards

OverviewSprinklr Copilot for Social on the Reporting screen helps you analyze performance, summarize dashboards, and get platform assistance — all through natural language. It supports two core capabilities: Reporting (insight generation) and Sprinklr Assist (product guidance). Simply ask a question

Publishing - SES

social

Sprinklr Social

New Article

+4

Knowledge Base Article

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Social Copilot

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Drill down on a widget

Drill down is a feature that enables users to explore specific data points within a widget, providing a more detailed analysis of a selected dimension/topic with just one click. It allows users to delve deeper into data insights while still keeping the original widget accessible, promoting greater e

Drill Down

Insights

drill down on a widget

Knowledge Base Article

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Drill Down

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Creating Agent Nudges

The Agent Nudges builder offers you the ability to create and configure tailored next-best actions that seamlessly appear in Care Console. This innovative feature is designed to enhance agents' customer interactions by delivering pertinent information and actionable recommendations. Whether it's dis

Sprinklr Service

Service

26.1.1

Updated Article

+1

Knowledge Base Article

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Configuration

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Create Template Messages for WeChat

In this article, you will learn about how to create a WeChat Template Message using the Digital Asset Manager. Using WeChat Template Message, you can prepare a message in advance and send it to a segment of followers who have engaged with your service accounts. You cannot send template messages from

article:howto

release:N-A

social

stage:final

+1

Knowledge Base Article

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Publish on WeChat

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Sprinklr v16.2.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can c

experience:space

Winter Release 2021

16.2.0

New Capabilities and Enhancements

+5

release_note

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v16.2.0 (March)

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Search by Image in Visual Insights

Search by Image enables you to search for specific images and gain greater visibility into customer response to your marketing, brand & communication activities.Business use casesIdentify images that gained the most engagements to optimize your campaign strategy. Compare performance of assets ag

Reverse Image Search

Insights

Visual Insights

Knowledge Base Article

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Visual Topic Query Setup

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Create X Cards via DAM

This article will cover the steps and guidelines on how to create an X Card via DAM, which adds rich media to tweets for more engagement and information, increasing click-through rates, driving website traffic and providing a better user experience for their followers.Steps to create X cards in DAMC

social

Knowledge Base Article

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Advanced capabilities

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How to Approve Ads or Ad Creatives by Email

An Approver may only need to review and approve ad variants or ad creatives instead of having to use Sprinklr actively. This can be achieved by a simple mechanism of sending an email to approve the entity.Sprinklr introduces Email Approvals for ad creatives to implement this mechanism

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Common Use Cases

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How to Create Facebook Custom Audiences

A custom audience allows you to find existing audiences among people who are on Facebook and target your ads. While creating a Facebook custom audience in Sprinklr, you can use sources such as websites, customer lists, or engagements on Facebook to create your audience.Choose the type of audience yo

marketing

Knowledge Base Article

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Create Custom Audience

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Facebook Post Insights

Facebook Post insights help you delve deeper into overall trends across your content. You can also view insights for specific posts, stories, videos, reels created by the brand and track performance for each. This article covers details on each of these.Post Insights MetricsMetricDescriptionDeprecat

social

Sprinklr Social

Social - SES

26.1.1

+1

Knowledge Base Article

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Facebook reporting glossary

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Conditions applicable with Auto import rules

In this article we will cover the descriptions for various conditions in Auto import rules.Auto Import Rule Conditions — DescriptionsTermsDescriptionThe Channel Properties of the MessageAccountRefers to the specific social network account the message is coming in to. This condition could be an accou

auto import

module:rule-engine

social

Rule Engine

Knowledge Base Article

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Auto import rules

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Create Localised copies of your messages for local audience

In this article, you will learn how to create Localised Copies of any message in different languages by automatically translating the original message using the in-built Google Translator.How it worksLocalized copies help you save time by translating the original message in the platform itself, and

marketing

To Create Localized Copies from the Editorial Calendar

To Create Localized Copies from Production Dashboards

Localization of Content

+3

Knowledge Base Article

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Content Localisation

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Introduction to Paid Pre Publishing Rules

Leverage pre-publishing rules to secure your outbound publishing and automate your tasks.​Using the Pre-Publishing rules, advertisers can set certain rules on the posts/campaigns before publishing them. This capability improves the campaign configuration process through automation before they are pu

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

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Response Compliance​ Reporting

In Agent Assist, you have the ability to create a reporting widget that allows you to track and analyze response compliance. By configuring the widget, you can plot different metrics and dimensions to gain insights into the compliance of outbound messages. This includes monitoring if any flags were

Service

Knowledge Base Article

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Response Compliance

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Create Survey Response Rules

In addition to Case Rules that allow you to automate the sending of surveys based on Case conditions, Sprinklr supports a specific Rule type, Survey Response Rules. Survey Response Rules allow you to automate queue assignments based on the responses you receive to Surveys.For example, if a responder

Surveys

Service

Rule Engine

Knowledge Base Article

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Sending Surveys

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Widget Summarizer - Benchmarking

The Widget Summarizer is a one-click feature that automatically generates top insights directly from a widget. It simplifies the process of insight discovery and significantly reduces the time to insights.By analyzing data across various sources, the summarizer identifies and categorizes key themes

Insights

Knowledge Base Article

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Sprinklr AI+

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Create Template Messages for WeChat

In this article, you will learn about how to create a WeChat Template Message using the Digital Asset Manager. Using WeChat Template Message, you can prepare a message in advance and send it to a segment of followers who have engaged with your service accounts. You cannot send template messages from

social

Knowledge Base Article

 • 

Create and Publish Messages

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Create a Rule

The Sprinklr Rule Engine is a powerful tool that can execute complex actions automatically, creating efficiency in your workflow and saving time by eliminating the need for manual actions to be taken, seamlessly automating processes at scale.The Rule Engine's wide array of conditions and action

marketing

Rule Engine Basics

Insights

social

+2

Knowledge Base Article

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Rule Engine