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Sprinklr Service On ServiceNow

With an AI-powered, bi-directional integration to ServiceNow, your social team and care agents can use their system of record to provide omnichannel engagement and support to customers and prospects, with a complete picture of the customer’s experience. This will reduce agent costs by leveraging you

experience:space

ServiceNow

Insights

social

+9

Knowledge Base Article

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Integration Guides

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Topics

The Topics Widget allows users to browse a list of all topics associated with the community page. Users can quickly find the content that they are interested in and access the conversations related to the topics that they find relevant. It allows users to filter the content by a specific topic and e

Service

Knowledge Base Article

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Widget Library

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Secure Form Encryption

To implement secure form encryption, you can use the following SDK information.This SDK allows you to subscribe to external callback events and implement encryption for secure forms according to your specific requirements.function handleSecureFormEncryption({ response: { data }, cb) => { /*

Service

Knowledge Base Article

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SDK Methods

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Smart Budget Strategy Groups & Ads Reporting

Sprinklr supports reporting for Smart Budget within Strategy Groups to provide you with better visibility of Ads that have Smart Budget enabled. This will allow you to track and monitor the most effective strategy groups based on performance and align the ads based on the analyzed data.Reporting on

marketing

Knowledge Base Article

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Reporting & Analytics

RS
Insights Hub on Sprinklr Mobile and Tablet Application

The Insights Hub on the Sprinklr mobile and tablet application helps you discover, analyze, and collaborate on key business patterns directly from your device. It enables you to explore insights, understand their underlying drivers, track trends, and discuss findings with your team without switching

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Supported Features

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Notify admin to add an account

In this article we will look at the steps to notify admin to re-add a deactivated account.Steps to Manage Permissions for Account Deactivation Notification BarClick the New Tab icon . Under the Platform Modules, click All Settings within Listen.In the Platform Settings window, either select Workspac

social

Account Deactivation Notification Bar

Knowledge Base Article

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Manage Accounts

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Create a List Picker Template for WhatsApp Business

You can create a List Picker template in Digital Asset Manager to send it on WhatsApp Business to help your customers easily send a message in the conversation thread just by clicking one of the options. After creating the template, it can be sent by creating an auto-response rule in Rule Engine.Whe

Service

Knowledge Base Article

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List Picker Templates

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Agent Status Extract

This documentation outlines the extract capturing agent status-related data. The Agent Status Extract provides status-level records reflecting changes in agent availability and configured status activity within the platform.​Each row represents a specific status interval for an agent, capturing when

Knowledge Base Article

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Agent Data Extracts

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Configure Wait Time Queue IVR

The Wait Time Queue IVR helps you manage customer calls when all agents are busy. Instead of leaving callers on hold without updates, the IVR guides them with clear options and information.​With this setup, customers can:Hear their estimated wait time.Request a callback.Switch to another channel, su

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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How to Setup Business Logic

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Publish to TikTok Business on Distributed

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to the TikTok Business Account. This article describes Tiktok Business Account's specific capabilities for publishing to help you understand how to craft content for best-channel performance.To publish a video

Publish to TikTok Business on Distributed

social

Social - SES

TikTok Business on Distribute

+2

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Multiple Agent Scoring

In conversations where multiple agents participate, evaluating individual contributions accurately can be challenging. To address this, Sprinklr has introduced enhancements to its AI Scoring mechanism, allowing quality managers to evaluate each agent separately with greater flexibility and precision

Service

Knowledge Base Article

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AI Scoring and Insights

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Add a Google Play Store Account

Google Play Store is the official app store for Android devices, where users can browse, download, and review applications. Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.In this art

Engagement

add a google play store account

social

Google Play Store

Knowledge Base Article

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Google Play Store

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Re-Add an Account

In this article, we talk about how to re-add your accounts to Sprinklr which were deactivated due to token expiry. Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social a

social

Knowledge Base Article

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Manage Accounts

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Best Practices for Gamification in Advocacy

Harnessing the power of gamification can significantly enhance the impact of your advocacy program. By integrating game mechanics effectively, you can motivate, engage, and recognize advocates, driving the desired behaviors and outcomes. What is a Gamification Strategy? A Gamification strategy is th

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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What are Sub Cases?

Streamline customer support issues by associating multiple sub-cases with a case to enable parallel work by multiple teams.Agents can use macros or guided workflows to create sub-cases. The sub-cases created are linked to the cases enabling back-and-forth navigation between the case and sub-cases. C

Service

Knowledge Base Article

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Sub Cases

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Buy a Phone number

Buy a Signalwire Phone Number from ConsoleSignalwire's Console site allows you to quickly search for and provision phone numbers on your project. From the Console search, filter the phone numbers based on location, phone number type, capabilities, and more - all with our easy to use GUI. Contin

Service

Knowledge Base Article

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Signalwire

RS
Grab YouTube Live Chat messages

Introducing Live Chat EngagementWe are excited to announce a significant update for Sprinklr's YouTube capabilities: the ability to fetch live chat messages. This new functionality enhances your interaction capabilities, making it easier to stay connected during live events.What’s New?Live Chat

social

Knowledge Base Article

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Engage with messages from YouTube

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Auditing Connectors

In Sprinklr, auditing connectors is a process that allows monitoring of various connectors and tracking changes to their properties. Connectors in Sprinklr are used to integrate external systems (like social media platforms, CRMs, or analytics tools) with the Sprinklr platform. Auditing these connec

marketing

Insights

social

Service

Knowledge Base Article

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Auditing Connectors

RS
Compliance Management Feedback Loop

OverviewSprinklr’s Profile Management feature allows distributed users to manage key aspects of their account, such as First Name, Last Name, and Headline. With the new Compliance Management Feedback Loop, users can now make granular edits to individual fields and receive targeted feedback, streamli

Distributed - SES

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Governance (Distributed Admin)

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TikTok as a Listening Source

In Sprinklr, we enable listening through hashtags and mentions by retrieving comments that reference the brand's TikTok Business account through mentions and hashtags. This feature offers a real-time perspective on brand visibility, audience engagement, and trending content, enabling you to stay ahe

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Tiktok