Create an Interactive List Template for WhatsApp Business

Updated

2 days ago

You can create an Interactive List template in Digital Asset Management (DAM). This template can be used on WhatsApp Business to let customers click one of the options in the template and respond directly in the conversation thread.

Interactive List messages provide a simpler and more consistent way for users to make selections compared to text‑based lists. After creating the template, you can send it by configuring an auto‑response rule in Rule Engine.

List Picker Template for WhatsApp Business

Supported Field Limitations

Field Name	Description	Limitation
Header	Text displayed at the top of the message.	Maximum 60 characters (including spaces and special characters).
Message	Main body content of the template.	Maximum 1024 characters (including spaces and special characters).
Footer	Supporting text displayed at the bottom.	Maximum 60 characters (including spaces and special characters).
Button Title	Display text for the call‑to‑action button.	Maximum 20 characters (including spaces and special characters).
Item Title	Label for each selectable option within a section.	Maximum 24 characters (including spaces and special characters). No leading or trailing spaces allowed.
Item Description	Supporting text for each item (not visible to users).	Maximum 72 characters (including spaces and special characters).
Add New Items	Option to add items within a section.	Up to 10 items overall per template.
Add New Sections	Option to add multiple sections.	Up to 10 sections overall per template.

Create an Interactive List Template

Follow these steps to create an Interactive List template in DAM:

1. Click the New Page (+) icon to open the Launchpad.

2. Under Platform Modules > Integrate, click Digital Asset Management.

3. In the top‑right corner, click Create Asset.

4. From the drop‑down, select Templates > Omni Chat Templates.

5. In the Basic Details section, enter the template name and description.

6. In the Asset Specific section:

From the Channel drop‑down, select WhatsApp Business.
From the Template Type drop‑down, select Interactive List.

7. In the Message Details section, fill in the following details to compose the Interactive List template.

Field	Description
Header	Text displayed at the top of the message. Limitation: 60 characters (including spaces and special characters).
Message	Main body content of the template. Limitation: 1024 characters (including spaces and special characters).
Footer	Supporting text displayed at the bottom. Limitation: 60 characters (including spaces and special characters).
Button	Enter the button title. Limitation: 20 characters (including spaces and special characters).

8. In the List Details section, you can define multiple sections. Each section acts as a container, and within it you can add individual items.

Field	Description
Section 1	Represents the first section in the list.
Section Title	Title for the section. Note: Section title will not be visible to users.
Item 1	Represents the first selectable option within the section.
Item Title	Label for the item. Limitation: 24 characters (including spaces and special characters). No leading or trailing spaces allowed.
Item ID	Unique identifier for the item. Note: Auto‑generated and non‑editable.
Item Description	Supporting text for the item. Limitation: 72 characters (including spaces and special characters). Note: Item description will not be visible to users.
Add New Items	Use this button to add new items in the section. Limitation: Up to 10 items overall.
Add New Sections	Use this button to add new sections. Limitation: Up to 10 sections overall.