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Publish to TikTok Business on Distributed

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to the TikTok Business Account. This article describes Tiktok Business Account's specific capabilities for publishing to help you understand how to craft content for best-channel performance.To publish a video

Publish to TikTok Business on Distributed

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Social - SES

TikTok Business on Distribute

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Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Sprinklr Service On ServiceNow

With an AI-powered, bi-directional integration to ServiceNow, your social team and care agents can use their system of record to provide omnichannel engagement and support to customers and prospects, with a complete picture of the customer’s experience. This will reduce agent costs by leveraging you

experience:space

ServiceNow

Insights

social

+9

Knowledge Base Article

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Integration Guides

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Send One Time Notification for Proactive Messaging

Sprinklr allows brands to send one-time marketing campaigns on WhatsApp for promotional, transactional, and marketing purposes. This involves starting a brand-initiated conversation hence only HSM templates can be sent. The whole process can be divided into 4 steps where:Create marketing content (HS

Service

Knowledge Base Article

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Trigger Bulk Campaigns

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Digital Agent Performance Extract

This extract provides assignment-level visibility into agent activities on cases. Each record represents a single case-to-agent assignment and captures the actions performed by the agent during that specific assignment window.This extract enables granular tracking of case handling at the assignment

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Add a Google Play Store Account

Google Play Store is the official app store for Android devices, where users can browse, download, and review applications. Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.In this art

Engagement

add a google play store account

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Google Play Store

Knowledge Base Article

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Google Play Store

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Agent Performance Voice

An Agent Performance Report provides detailed insights into an individual agent's work metrics and efficiency. It typically includes data such as the number of cases handled, response times, resolution times, customer satisfaction scores, and other key performance indicators (KPIs). This report help

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Understand Gantt View in Editorial Calendar

By enabling the view of all Campaigns, Sub-Campaigns, Messages, paid initiatives, and events, you can see how seamlessly all these elements can be viewed together. This gives you the ability to view and interact with essential data within your campaign at a glance on the calendar. Understand the Gan

Editorial Calendar

marketing

Editorial Calendar Views

Gantt View

Knowledge Base Article

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Setting up Calendar Views

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How to Manage Custom Export Templates in Ads Manager

Sprinklr allows you to edit, delete, and share your existing custom templates for the export of your Ads data. This allows you to efficiently use an already existing export template across all workspaces and manage them without having to create the same in other workspaces.Before You BeginEnsure tha

marketing

Knowledge Base Article

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Advanced Use Cases

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Delete Your Account in the beHPE App  

This article provides a step-by-step guide to deleting your account in the beHPE app.  Note: The beHPE app by HPE is managed by Sprinklr Inc.Steps to Delete Your Account in the beHPE App  Click the Profile image in the top right corner.On the Profile page, scroll down to the Delete Account section.C

Advocacy - SES

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Social - SES

Knowledge Base Article

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Setup Advocacy Account

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View Version History of Edited Reviews on Google Play Store and GMB

OverviewSprinklr has introduced a new feature that shows natively edited reviews with an 'Edited' icon while preserving a complete version history, bringing greater transparency and control to how user feedback is managed.Previously, any edited review within Sprinklr would simply display t

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Sprinklr Social

Channels - SES

New Article

+2

Knowledge Base Article

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Google

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Setting Up Notifications Preferences

Sprinklr supports the option to receive email notifications from Sprinklr in batches, rather than individually. This feature can be used to group email notifications together based on individual user preferences. Members of your team can set the time periods in which they wish to receive email notif

Service

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Introduction to journey facilitator

What are customer Journeys?Customer journey refers to the process that a customer or a lead goes through when considering, evaluating, and ultimately purchasing a product or service. It encompasses all the touchpoints and interactions that a customer has with a business before, during, and after a p

marketing

Knowledge Base Article

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What is Journey Facilitator

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Pause or Resume Screen Recording

The Pause or Resume feature in Screen Recording enables businesses to control when an agent’s screen is recorded during a workflow, helping maintain privacy and ensure compliance with organizational policies. Configured through Guided Workflow, this feature allows you to define actions such as pausi

Knowledge Base Article

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Screen Recording

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Notify admin to add an account

In this article we will look at the steps to notify admin to re-add a deactivated account.Steps to Manage Permissions for Account Deactivation Notification BarClick the New Tab icon . Under the Platform Modules, click All Settings within Listen.In the Platform Settings window, either select Workspac

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Account Deactivation Notification Bar

Knowledge Base Article

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Manage Accounts

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Agent Status Extract

This documentation outlines the extract capturing agent status-related data. The Agent Status Extract provides status-level records reflecting changes in agent availability and configured status activity within the platform.​Each row represents a specific status interval for an agent, capturing when

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Agent Data Extracts

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Configure Wait Time Queue IVR

The Wait Time Queue IVR helps you manage customer calls when all agents are busy. Instead of leaving callers on hold without updates, the IVR guides them with clear options and information.​With this setup, customers can:Hear their estimated wait time.Request a callback.Switch to another channel, su

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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How to Setup Business Logic

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Naming Convention for Outbound Messages

Automating the process of naming Outbound Messages by adding the Set Naming Convention action eliminates the manual effort of users in naming the Outbound Message. This saves a lot of time for the users. Having a standard naming convention simplifies the identification and maintenance of a multitude

marketing

Rule Engine

Knowledge Base Article

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Draft Rules

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How to Apply Cost & Rate Ads Benchmarks via Ads Manager

To Apply Benchmarking via Ads ManagerClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.On the Ads Manager window, click the View and Edit icon  alongside the desired Campaign.In the Edit window to the right, locate the Campaign Name and Details

marketing

Knowledge Base Article

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Apply Cost & Rate Benchmarks

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Auto-Schedule Content: Schedule Placeholders 

Advocates easily auto-schedule posts in the "Profile" section using the "schedule placeholders" feature, streamlining content sharing. They establish multiple placeholders for various accounts, days, and times, ensuring consistent post-publishing. This enables advocates to log in

Advocacy - SES

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Social - SES

Knowledge Base Article

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Content Sharing

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How does the Adjust Ads Integration Work?

1. [Ads reporting] Bringing Adjust Data in Sprinklr -​Its a cumbersome task to download and map the Channel Entities Data and Adjust data on regular basis based on the identifier.Sprinklr Adjust Integration helps you :-Map Adjust data in an automated way to your Channel entities allowing you to com

marketing

Knowledge Base Article

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Setting Up Adjust