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How to Create Multiple Ads with Creative Variations using Dynamic Image Templates and Bulk Import

When you use an Image Template in a Dynamic Product Ad, the template is linked to a product feed or catalog, and the content of the template is dynamically updated for each Ad. For regular Ads, however, you need to manually update the images for each ad creative, which becomes a tedious process. For

marketing

Knowledge Base Article

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Create Multiple Ads with Creative Variations using Dynamic Image Templates and Bulk Import

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Instagram Story Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed

social

Knowledge Base Article

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Reporting Glossary

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Inbound Rules

Inbound Rules apply to messages or profiles when brought into the Sprinklr platform. These Rules can be initiated based on the social channel, account, or message type.Inbound Rules can be a great way to automate tagging of messages or to direct messages into your Universal Inbox Queue. Inbound rule

Service

Knowledge Base Article

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Types of Rules

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Interact with Corporate Social Accounts Posts (Advocacy)

Content that is created and curated by a brand to promote its products, services, or values and published on brand's social media accounts are corporate social account posts or brand posts. Admins pull these published brand posts from brand social handles with which advocates can re-engage.Impo

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Create and Publish POST Assets for SMS Using Journey Facilitator

Sprinklr allows you to compose SMS (Nexmo and Twilio) assets on Asset Manager. You can use those SMS assets in Journey Facilitator to build customer journeys, using SMS (Nexmo and Twilio) as the channel. The SMS assets can be created as described in this article, and then can be added in Customer Jo

experience:space

Automate Marketing Campaigns

article:howto

Automated Marketing Journey

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Knowledge Base Article

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SMS

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Generate External Link for Production Dashboards

In this article, you will learn how to generate a link to your production dashboard that can be accessed by non-sprinklr/external users.How it worksOn the Production Dashboard window, click on the Options icon in the top right corner.Click on the Get External Link option from the dropdown. Sele

marketing

Production Dashboards External Sharing

External Link Sharing

External Sharing

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Knowledge Base Article

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Advanced Functionalities

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How to Approve Ads or Ad Creatives by Email

An Approver may only need to review and approve ad variants or ad creatives instead of having to use Sprinklr actively. This can be achieved by a simple mechanism of sending an email to approve the entity.Sprinklr introduces Email Approvals for ad creatives to implement this mechanism

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Common Use Cases

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Sprinklr Marketing: 26.4.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Me

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

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Create Twitter Cards via DAM (Distributed)

This article will cover the steps and guidelines on how to create a Twitter Card via DAM, which adds rich media to tweets for more engagement and information, increasing click-through rates, driving website traffic and providing a better user experience for their followers.Steps to Create Twitter Ca

Twitter Cards via DAM (Distributed)

Create Twitter Cards via DAM (Distributed)

social

Social - SES

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Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Compose TikTok Video Shopping Ads

TikTok's Shopping Ads represent a catalog-based advertising format designed to help you effectively engage with your customers on a larger scale. This versatile ad format enables you to connect with both potential and returning audiences. It comprises two targeting components: intent targeting

marketing

Shopping Ads

TikTok

Knowledge Base Article

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Publish TikTok Ads

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Adding Alt Text to Images while Publishing

In the continuous effort to make Sprinklr accessible for all customers, we have introduced the capability to add Alternate Text (Alt Text) to your Image or GIF post. This article will cover what is alt text and the steps to add it while publishing an image from Sprinklr.What is an Alt Text?Alt text

Publishing - SES

social

Sprinklr Social

20.10

+3

Knowledge Base Article

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Getting started with publishing

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Create a Rule

The Sprinklr Rule Engine is a powerful tool that can execute complex actions automatically, creating efficiency in your workflow and saving time by eliminating the need for manual actions to be taken, seamlessly automating processes at scale.The Rule Engine's wide array of conditions and action

Rule Engine Basics

Insights

social

Service

+1

Knowledge Base Article

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Rule Engine

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Account Addition - Yotpo

We have integrated our Sprinklr platform with Yotpo, a B2B software platform designed to help businesses collect, manage, and utilize customer reviews, ratings, photos, and videos to drive engagement. This integration empowers you to seamlessly monitor, engage with, and moderate customer-generated c

social

Knowledge Base Article

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Account Addition - Yotpo

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Sprinklr URL Shortening Capabilities

Sprinklr provides a Uniform Resource Locator (URL) shortening utility, spr.ly, which combines the functions of existing URL shortening services, such as bit.ly, or ari.ba along with the capabilities suited for an enterprise client’s specific needs.The following are the advantages of using Sprinklr U

experience:space

Custom Link Library

social

URL shortening

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Knowledge Base Article

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URL Shorteners

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Permissions required for Benchmarking

Learn how to view the permissions required to use Benchmarking and how to assign these to different users and user groups using roles​Access to different Benchmarking entities like standard & custom dashboards, brands, brand groups, etc. is based on user-level permissions. Users with appropriate

Insights

Knowledge Base Article

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Permissions required for Benchmarking module

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Version History

This feature helps in keeping track of your community's progress and updates, streamlining your community management experience.​The Version History tab within the Community Builder offers a comprehensive view of the community's changes, including past and present versions. This feature provides det

Service

Knowledge Base Article

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Version Control

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Generate Thumbnails for Videos Using AI

Sprinklr is introducing AI+ Thumbnails, an AI-powered feature that automatically selects the most relevant and visually appealing frames from your videos, highlighting key moments that best represent your content. This update offers you an AI-powered alternative to traditional thumbnails, while also

26.1

Publishing - SES

social

Sprinklr Social

+3

Knowledge Base Article

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Sprinklr AI+

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Custom Field Visibility Based on User Availability Status

The flexibility, power, and customization behind features like Custom Fields allow you to configure workflows that streamline processes and make collaboration among teams easy and effective. This help topic is for the Sp

article:howto

stage:final

experience:v3

Knowledge Base Article

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Custom Fields

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Sprinklr Service: 26.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Voice Configurator in Voice Settings

The Voice Configurator in Voice Settings is a central hub for administrators to manage and configure various voice-related settings. It provides a unified interface for handling Voice Outbound, Voice Inbound, and Voice Recording settings, simplifying the implementation and customization of voice fun

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Voice Configurator