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Suggesting Content - UGC (Advocacy)

User Generated Content (UGC) refers to the Content Suggestions made by the advocates who are part of the program. It enables brands to leverage real experiences, opinions, and stories from their advocates. It helps amplify the brand's message, build credibility, and foster a sense of community

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

RS
Automated Ads Field Parity

Sprinklr's Automated Campaigns simplify social ad publishing by automating ad creation and optimization at scale. This approach not only saves time but also enhances collaboration through streamlined workflows. To create and manage campaigns efficiently, it's essential to understand which 

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Feed Setup

RS
Helper Endpoints

Endpoint: POST /paid/resource/user/accountsRequest Body:Field NameField TypeDescriptionaccountUserIdStringThe unique identifier of the account user.destinationTypeEnumThe type of destination associated with the ad or request.adObjectiveEnumThe objective of the advertisement campaign.startLongThe sta

marketing

Knowledge Base Article

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Helper Endpoint

SH
Supervisor Comprehensive Reporting Dashboard - Digital

This report provides a consolidated view for Supervisors or Team leads on their agents overall performance including their Login-Logout activity, Case Assignments, Productivity, Macro Application, Handling and Response SLA, Escalations and CSAT. ​Note: User and User Manager mapping is required. 

Service

Knowledge Base Article

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Supervisor Persona Report

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Channel Overview - Social

The Channel Overview – Social Report is a powerful analytics and monitoring tool designed for contact centers and customer engagement platforms. It delivers both real-time and historical insights into customer interactions across social media channels such as Facebook, X (formerly Twitter), Instagra

Service

Knowledge Base Article

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Detailed Dashboards

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Scheduled Exports

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

Service

Scheduled Exports

Knowledge Base Article

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Advanced Entities & Settings in Listening

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LINE Capabilities and Limitations

LINE is a mobile-first application where users can exchange texts, images, video, and audio, and conduct free VoIP conversations and video conferences. We currently support the exchange of messages via the LINE Business Connect API.LINE accounts that can be added, include Official Accounts with LINE

experience:space

capabilities

article:howto

social

+5

Knowledge Base Article

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LINE

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Recommendations for Boosting Organic Posts in the Editorial Calendar

Get automatic recommendations on what posts should be boosted to gain maximum campaign profit.In the Sprinklr Editorial Calendar, you can view events, campaigns, outbound messages, and tasks in a centralized view. You can also change how you want to sort data in this calendar by selecting from vario

marketing

Knowledge Base Article

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Manage Creatives in Ads Creative Library

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Sprinklr Marketing: Patch Changes (18.8.1)

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.8.1 Release

marketing

Insights

social

+2

Knowledge Base Article

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v18.8.1 (September)

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Channel Guidelines integrated in QA Checklist

Sprinklr supports the channel best practices in Campaign QA Checklist to ensure your ads adhere to the channel guidelines

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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How to setup QA Checklist?

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Publishing - Frequently Asked Questions

This article consists of some commonly asked questions regarding publishing in Sprinklr.Q. While publishing posts through Sprinklr, do we have any guidelines for the channel regarding media?A. For media upload while publishing, we have channel-wise guidelines. Please see: Channel Media Guidelines.​Q

Publishing - SES

Frequently Asked Questions

Publishing - Frequently Asked Questions

social

+2

Knowledge Base Article

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Know More

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Accessing Project Management

OverviewProject Management allows you to manage and collaborate on your projects and campaigns more efficiently. You can group your Projects together under Portfolios, create Sub-Projects, Tasks, and Sub-Tasks, add collaborators, and view analytics and insights for each of your Projects. Navigating

PM_POPULAR_2

marketing

Knowledge Base Article

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Platform Basics

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Moving a Project Under Another Project

Overview In Project Management, you can move an existing Project or Sub-project under another Project from the same portfolio. A Project being moved will essentially become a Sub Project but retain its properties and contents, including tasks, Sub-projects, automations, activity log, collaborators a

PM_PORTFOLIOS_2

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

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Manage Projects

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Pinterest Ads Reporting Metrics

Leverage this detailed list of all Pinterest metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all Pinterest metrics, along with their descriptions.Pinterest Metric NameSprinklr Metric NameDescriptionConversionsPinterest Total Conversion

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Metrics

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How to Apply Conditional Mapping in Dynamic Image Templates

While applying your Dynamic Image Template to Catalog, you have the ability to add conditions to elements that must be met before those elements will be mapped.Conditional Mapping allows you to set Rule-Based conditions that can be picked directly from the product feed as well as Script-Based condit

marketing

Knowledge Base Article

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Conditional Mapping in DIT

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DM on Community

This features allow Direct Messaging within the community forum, allowing community users to engage in private conversations and efficiently manage the exchange of sensitive information in a secure manner. This feature is ideal for situations where users may need to share confidential details beyond

Service

Knowledge Base Article

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Direct Messaging (DM)

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Setting Up Adhoc Email Distribution

Email distribution allows you to send customizable survey invitation emails to your customers in real time. You can trigger these emails instantly, schedule them in advance, or set them to activate based on external events. In this article, you'll be able to learn how to send emails on-demand (ad ho

Insights

Knowledge Base Article

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Email Distribution

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Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Knowledge Base Article

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Detailed Dashboards

SH
Sprinklr Service: 18.5 Capabilities and Enhancements

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.5 Spring Release (May)

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Customize Your Supervisor Console

​You can customize a Supervisor Console persona app according to your requirements. The following customizations can be done in Supervisor Console:Create your teamEnable HyperspaceCreate Quick FiltersCreate Colour TagsShare Reporting dashboards with personaShare Engagement Dashboard with PersonaSupe

Service

Knowledge Base Article

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Setting up Supervisor Persona