Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.5K)

SH
Create a Google Play Store Column

In this guide, you will learn about how to create a Google Play Store column in Engagement Dashboards.After the Google Play Store account is added, you will be able to monitor, assess, and take action on reviews that your apps receive. In the Engagement Dashboard, Sprinklr offers five different colu

social

Google Play Store

Create A Channel Specific Column

Knowledge Base Article

 • 

Google Play Store

SH
Account Performance

Account performance refers to the effectiveness of a brand's presence and content on social media platforms. It can be measured by analyzing metrics such as reach, engagement, conversions, and click-through rates to understand the impact of the content and campaigns on the target audience.​Here

social

Knowledge Base Article

 • 

Standard reporting dashboard for Facebook

SH
Create Reclame Aqui columns in the Engagement Dashboards

Using Reclame Aqui you can share information and reviews on social business, customer service, and reputation. If you use Reclame Aqui from the Sprinklr patform, you can not only track the engagement on the channel, but also get reporting on the activities on the channel from your account. This arti

social

Reclame Aqui columns in Engagement Dashboards

Reclame Aqui

Create Reclame Aqui columns

Knowledge Base Article

 • 

Reclame Aqui

SH
Publish to Yammer Group

Yammer is a collaboration tool that helps you connect internally across the company. Sprinklr helps to manage all your conversations and share alerts directly via Sprinklr​Publish to YammerGroupYou can use the key publishing capabilities in Sprinklr to enhance the content you publish to Yammer. This

Engagement

capabilities

social

yammerr

+2

Knowledge Base Article

 • 

Yammer

SH
Omni-Channel Support and Benefits

Omnichannel support in a care console refers to the ability to provide customer support across multiple channels, such as phone, email, chat, and social media, all from one unified platform. The following are best practices for implementing omnichannel support in a care console.​BenefitsSprinklr Omn

Service

Knowledge Base Article

 • 

Introduction to Unified Agent Desktop

SH
Story Tags in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A) enables you to tag a story or create a new story tag option. This is extremely useful as the story tags can be used as a filter in order to include or exclude specific stories. Story tags can also help you categorize stories and analyze these categories to

Insights

Knowledge Base Article

 • 

Tagging related

SH
How to Create Cases ?

How are Cases Different from Messages?Cases and messages in Sprinklr are two different entities that serve different purposes in managing customer interactions.Messages refer to the individual customer interactions that are received through various channels, such as social media, messaging apps, ema

Service

Knowledge Base Article

 • 

How to Create Cases

SH
Adding Yelp as a review source

Learn how to add Yelp as a review source in Business Locations.From Location Insights, you can add your company's Yelp URL as a source directly in the Business Location when adding a new Location. This will allow you to pull in Yelp reviews.Enablement note: To learn more about enabling this fea

Insights

Knowledge Base Article

 • 

Sources

SH
Create Microsoft Teams columns in the Engagement Dashboards

If you use Microsoft Teams from the Sprinklr platform, you can not only track the engagement on the channel, but also grab the activities on the channel from your account. This article is a guide on creating Microsoft Teams column in the engagement dashboards.Steps to create Microsoft Teams columns

Microsoft Teams columns

Create Microsoft Teams columns

social

Microsoft Teams columns in the Engagement Dashboards

Knowledge Base Article

 • 

MS Teams

SH
Ads Pivot Roles & Permissions

In this article, you will learn about the different permissions available for Ads Pivot and their respective privileges for users having access to this module.NoteAll Ads Pivot permissions that a user has can only be used to take actions on ad accounts s/he has access to with either the All Permissi

marketing

Ads Pivot

ads creative library

Roles and Permissions

+3

Knowledge Base Article

 • 

Ads Pivot

RS
How to Create a Custom Audience from User Profiles to Exclude Detractors

Target relevant audiences and approach them with the right content at the right time for more reach and effective conversions.​Customer experience matters, and the best way to ensure it is by reaching the right audience with the right message at the right time. Brands communicate and collect first-p

marketing

Smart Audience Engine

Create Ad Segment

Audience Segments

+1

Knowledge Base Article

 • 

Using Segment in Ads

SH
Agent Self Monitoring - Voice (Outbound)

The Agent Self-Monitoring Reporting Dashboard (Outbound) is a standard dashboard created for agents to provide a quick summary of an agent's outbound call activity.As an agent, you can use this dashboard as a self-evaluation tool and view your performance for the selected timeframe.The dashboar

Service

Knowledge Base Article

 • 

Reporting

RS
Agent Detailed Call Transfer Report

The Agent Detailed Call Transfer Report shows detailed information on transfers initiated by the agent and details of the agent who picked up the transferred call. It provides information about the type of transfers, initiated and received timestamps, work queues, and agent details for both the init

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Agent Login Logout Report

The Agent Login Logout Report shows the exact time agents log in and out of the platform, including the time they log in for each session. This report is useful in several scenarios, including monitoring agents' login and logout activity, tracking their total logged-in time, and counting the nu

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Detailed Report Glossary

SH
Facebook Cross Post Insights

Facebook crossposting capabilities for videos allow publishers to post the same video in new posts, experimenting with elements like the post title, text, and captions when posting to different pages. You can leverage Facebook Cross Post insights to accumulate metrics for crossposted videos, allowin

social

Knowledge Base Article

 • 

Facebook reporting glossary

RS
Agent Occupancy Report

The Agent Occupancy Report shows the time agents spend in various statuses in the selected time range, such as training, breaks, and active customer engagement. It includes Metrics and Dimensions that cover the occupancy of agents, such as Total Status Change Count, Time spent in status, Agent Statu

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Upload Fonts in Digital Asset Management

Uploading fonts to Sprinklr Marketing enhances your brand's visual identity and ensures consistency across all marketing materials. This article will guide you through the simple steps to upload and manage custom fonts within the platform, allowing you to create more personalized and visually appeal

marketing

Knowledge Base Article

 • 

Upload Fonts in Digital Asset Management

SH
Validate classifications of an existing model in AI Studio

In this article, we will guide you through the process of validating insights for a model in Sprinklr's AI Studio. If you want to create a new training project for the Text Classifier model, please refer to the article AI Studio (Text Classifier) - Create New Model Training Project. The followi

Insights

Text Classifiier

ai studio

Validate Existing Model for Text Classifier

Knowledge Base Article

 • 

Validate classifications of the existing model

SH
What can I do with Instagram?

Instagram is becoming a great social media platform for businesses. In this article, we share some use cases on how brands can leverage it for customer experience management. There are links to detailed guides on how to for each use case also.​1. Engage with your audience on Instagram:Engage better

Engagement

article:howto

social

Instagram

Knowledge Base Article

 • 

Getting started - Instagram

RS
Create a Column for Vanilla Forum Discussions

IntroductionUsing the engagement dashboard column, you can view all the posts made on your Vanilla Forum account and engage with the content. This article explains how you can create an Engagement Column containing Discussions of a Vanilla Forum account. Steps to Create a Discussions Column in Enga

social

Knowledge Base Article

 • 

Create Columns and Publish on Vanilla Forum