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Notify admin to add an account

In this article we will look at the steps to notify admin to re-add a deactivated account.Steps to Manage Permissions for Account Deactivation Notification BarClick the New Tab icon . Under the Platform Modules, click All Settings within Listen.In the Platform Settings window, either select Workspac

social

Account Deactivation Notification Bar

Knowledge Base Article

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Manage Accounts

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Best practices to create a good Story Query

Why is it important to create a good Story Query?As PR teams often deal with brand health monitoring and crisis situations, it is critical for them to monitor relevant conversations with the minimum possible noise. Any noise/irrelevant data can hamper the accuracy of PR reports leading to wrong deci

Insights

Knowledge Base Article

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Story query setup

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Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Persona App Overview

The Customer Feedback Management App streamlines survey creation and distribution, delivering deeper, actionable insights that enhance decision-making and customer strategies. It helps organisations effectively collect feedback, gain valuable insights and take meaningful actions to boost customer sa

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Persona App Overview

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Work Queue Activation Widget

Agents and supervisors can view the work queues that agents are assigned to. Agents have the ability to activate or deactivate themselves from these work queues from the Agent persona homepage. Supervisors, on the other hand, can activate or deactivate agents within these work queues as needed from

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Additional Use Cases

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Admin Setup and Game Management

Navigate to the Gamification Admin DashboardUse the Admin Dashboard to create, configure, and manage games.Open the Gamification module.In the left navigation panel, locate and select the Gamification icon.Review the Admin Dashboard to view existing games, configuration settings, and management opti

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Overview

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LinkedIn Pixels

LinkedIn pixel is a small piece of code that can be added to your website or landing page to track conversions, optimize your advertising campaigns, and gain insights into your audience's behavior. The pixel works by placing a cookie on the user's browser when they visit your website, which allows L

marketing

Knowledge Base Article

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LinkedIn Pixel

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Dial Plan

Business use caseWhenever outbound calls are made from a voice campaign, there is a need for multiple attempts and retries to be made to the customer based on the telephony outcome. While retrying, there is a possibility that the customer might have multiple phone numbers present as well, which adds

Dial Plan

Service

Voice

Knowledge Base Article

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Dial Plan

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Sprinklr Insights: 20.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.4 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.Here are the k

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Website Analytics

Website analytics enables you to understand how users interact with your Knowledge Base. This helps you to optimize content and improve user experience. This section provides detailed insights into user behavior, including page views, session durations, and navigation patterns. By analyzing these pa

Service

Knowledge Base Article

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Reporting and Analytics

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News as a Listening source

By adding News as a Listening Source, you can listen to and learn from News data.News helps in mass education and information, providing the latest news and current events around the world. Online articles are written specifically for the web and tend to be more concise, as it makes it easier to rea

Insights

News as a Listening Source

Knowledge Base Article

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Web Sources

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News as a Listening Source

By adding News as a Listening Source, you can listen to and learn from News data.News helps in mass education and information, providing the latest news and current events around the world. Online articles are written specifically for the web and tend to be more concise, as it makes it easier to rea

Insights

Knowledge Base Article

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Web Sources

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Use CharCount operators for searching content having particular characters count range

Learn how to use the CharCount operators to fetch mentions containing characters in a specific range.​​Sprinklr's ​​CharCount​​ operators allow you to fetch conversation on the basis of the number of characters in an article/ conversation. By using this operator, you can monitor your marketing

Character count

Insights

CharCount

CharCount Operators

Knowledge Base Article

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FAQs and Advanced Use-cases

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Sprinklr Marketing: 19.11 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Serv

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Create and Use Retargeting Audiences for LinkedIn on Sprinklr

IntroductionRetargeting allows you to tailor your campaigns to individuals who have previously interacted with your LinkedIn page or website. With LinkedIn's robust retargeting options, you can connect with audiences who've shown an interest in your content. The following guide will assist

marketing

Audience Manager

Ads Manager

Ads Composer

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Schedule Tweets for X Ads

You can schedule your tweets to go live at a specific date and time within your ads up to a year in advance and add them to new and existing campaigns. This capability will help you publish your tweets on weekends, evenings, or other busy times when you don't have time to tweet manually.Things

marketing

Knowledge Base Article

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Publish Twitter Ads

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Create and Manage TikTok Catalogs

A catalog is a valuable asset enabling you to house details about the products intended for promotion on TikTok. By establishing a catalog, you can generate Video Shopping Ads (designed for the Catalog), which showcase particular products and real-time information about each item, encompassing price

marketing

TikTok Product Catalogs

Knowledge Base Article

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TikTok Advanced Capabilities

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What is a Logo

Logo is a symbol, design, or emblem that represents a brand. It is one of the most important elements of a brand's visual identity and plays a crucial role in creating brand recognition and recall among consumers.Creates a visual identity: A logo is a visual representation of a brand and serves

Insights

Visual Insights

Logo

Knowledge Base Article

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What is Logo?

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Custom Fields

While working with any entity like a message, customer profile, or case, there’s always a need to store metadata or some properties for that entity. That’s where Sprinklr Custom Fields come into play.What are custom fields?Custom fields are key-value pairs that are stored for each entity like a mess

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Sprinklr Service Glossary

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Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

Insights

Knowledge Base Article

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Onboarding Module