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Unified Monitoring Dashboard

The Unified Monitoring dashboard consolidates agent, queue, campaign, and other live monitoring screens into a single interface. Supervisors can manage all aspects of their operation from one screen, reducing the need to switch between different monitoring screens and enabling more informed, real-ti

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Sprinklr Service

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Knowledge Base Article

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Reporting & Analytics

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Sprinklr Marketing: 19.11.1 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11.1 patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Servi

marketing

Insights

social

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Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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What is Ticketing Workflow?

A ticketing workflow provides a structured approach to managing customer issues from the initial contact to final resolution and reporting. This ensures seamless collaboration between front-office and back-office teams, promotes transparency, and helps organizations meet service-level agreements (SL

Sprinklr Service

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Introduction to Ticketing Workflow

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Create and Manage Facebook Product Catalogs

Create catalogs to display information about your products and make it easy for the users to understand your products and services.A catalog is a container that holds information about the items that you want to advertise or sell. You can create catalogs for different types of inventory, such as hot

marketing

Knowledge Base Article

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Advanced Use Cases

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IP Access Control List

The IP Access Control List (ACL) in Sprinklr VoiceConnect enables you to restrict SIP traffic to a set of trusted IP addresses. This setup is a key security measure to prevent unauthorized SIP requests from reaching Sprinklr’s voice infrastructure. Only the IP addresses you specify in this ACL can i

Sprinklr Service

New Article

20.10

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IP Access Control List

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Other Important Nodes

Some other important nodes that enable you to take different actions within a Dialogue Tree depending upon various use cases are:To Add NotesThe Add Note Action node allows you to add custom notes inside the dialogue tree at the message, profile & case levels. These notes can be used by the bran

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Rushi Test Temp

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Nodes in a Dialogue Tree

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Capturing Net-Internals Network Logs in Chrome or Edge

OverviewNet‑Internals is a built‑in diagnostic tool available in Chromium‑based browsers, including Google Chrome and Microsoft Edge. Sprinklr Support may request these logs when troubleshooting issues that cannot be reproduced or when additional network‑level details are required.Net‑Internals capt

Knowledge Base Article

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Capturing Net-Internals Network Logs

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Managing Permissions for Hidden Attachments in Engagement

To protect sensitive information, such as account statements or content containing personally identifiable information (PII), the platform provides built-in controls to restrict access to certain attachments, including PDFs, screenshots, and other media files.This functionality helps organizations r

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Engagement - SES

social

Sprinklr Social

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Knowledge Base Article

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Other engagement capabilities

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Facebook Reach and Frequency Graphs

When using Facebook Reach and Frequency, you can preview the Reach and Frequency prediction graphs by Frequency, Placement, and Spend. Predictions contain the number of people your ad can reach in a date range based on a given reach, frequency, audience, and budget. These visualizations allow you to

marketing

Knowledge Base Article

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Advanced Use Cases

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Configure FAQ Tool in Agent Copilot

The FAQ Tool allows Agent Copilot to access and deliver accurate answers from training content using Retrieval-Augmented Generation (RAG). This ensures that responses are consistent, contextual, and based on trusted sources.Steps to Configure the FAQ ToolFollow the steps below to configure the FAQ T

Sprinklr Service

New Article

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Knowledge Base Article

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Supported Tools

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Use Cases of Co-browsing

Following are some use cases of Co-browsing​Customer SupportAgents can use co-browsing to assist customers with navigating a website, filling out forms, or making a purchaseSales and DemostrationSales representatives can use co-browsing to give live demonstrations of a website or product and to answ

Service

Knowledge Base Article

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Use Cases

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What Can Cause TikTok Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Agent Initiated Video Call

Step 1: Agent initiated video callAgents initiates the video call by clicking on the video icon in the care console which opens up video call setup screen. Agent will have option to turn off/on his mic/cameraStep 2: Customer receives video requestCustomer accepts video callVideo call notification co

marketing

Insights

social

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Knowledge Base Article

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User/Agent Journey

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What Can Cause Pinterest Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Video Call Analytics

OverviewVideo Call Analytics provides a comprehensive set of widgets and features designed to help businesses analyze and optimize video call interactions between agents and customers. It includes tools for reviewing call transcripts, tracking customer and agent timelines, and marking key moments li

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Additional Features

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Conversation Insights: Best Practices

Below are the best practices you should follow while using Conversation Insights –Brand-specific queriesYou can create queries around your brand to understand the competitive landscape for your brand, and easily identify white spaces & unmet needs.Example – International watch brandInput query(&

Insights

Conversation Insights Best Practices

Conversation Insights

Knowledge Base Article

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Best Practices

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Custom Entity Application - Nodes in a Dialogue Tree

Before You BeginWithin the Miscellaneous Settings section of Advanced Settings in the Conversation AI application, toggle the switch to Enable Beta Nodes.Additionally, learn more about custom entities to understand if it satisfies your use-case.OverviewEach custom entity comprises multiple fields. I

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Knowledge Base Article

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Entity Studio

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Design Effective Leaderboards to Recognise Champions

Advocacy platforms have grown in sophistication, enabling greater user engagement and customization. One of the key features contributing to this user-centric approach is the Program Leaderboard. But what exactly is it, and why does it matter? What are Program Leaderboards? Program leaderboards are

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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Reference Guide for Sprinklr Marketing

Welcome to Sprinklr Marketing. This is your go-to guide with essential resources to get you started. Getting Started with MarketingLaunch your digital marketing campaigns and implement your use cases in Sprinklr Marketing.Quick Start Guide  Glossary  Setting up Users and User groupsSprinklr provides

marketing

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Reference Guide for Sprinklr Marketing

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How are LI Models Trained?

Sprinklr starts to build the model by collecting unclassified raw data from various channels. The raw data is then segregated into unsupervised clusters. These clusters are used to identify the key categories of conversation which leads to the taxonomy creation. Unclassified mentions are annotated a

Insights

Knowledge Base Article

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Location Insights AI Model