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Proactive Prompts Report

The Proactive Prompts Report provides key insights into user interactions with proactive prompts, capturing metrics like trigger count, engagement, completion, closure, and snooze actions. This report helps organizations assess user responses and refine engagement strategies by tracking intercept an

Service

Knowledge Base Article

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Detailed Report Glossary

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Using disposition plans in ACW screens

Once you have configured the disposition plans, you need to add them to the ACW.To add disposition plans in ACWTo do this, open the Add Screen node on the ACW canvas. Click the Add icon on the right and search and select the Call Disposition screen component.Next, add the following details on the le

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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How to use disposition plan in after call work

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Why Use Sprinklr for Ads Reporting?

Sprinklr Ads Reporting allows you to get a unified view of how your ad campaigns are performing on various social media channels based on key metrics such as impressions, clicks, spend, and engagement. Examine campaign performance insights using Sprinklr’s integrations with major social and non-soci

marketing

Knowledge Base Article

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Why Sprinklr for Reporting?

RS
How is Customer Sentiment Detected?

Sentiment Calculation ProcessThe sentiment calculation for each message within a live conversation is carried out by considering the latest up to 10 messages from both the customer and the agent. This approach aims to capture context, and based on this context, the sentiment of the current message i

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Customer Satisfaction Analysis

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Agent Assist Overview

Introduction Agent Assist encompasses a range of capabilities that enhance the efficiency and effectiveness of customer service representatives in handling customer inquiries. These features contribute to real-time case resolution and also include AI-based functionalities for improved assistance.​Fo

Service

Knowledge Base Article

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What is Agent Assist?

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Set Priority to your Requests

Create a request rule to automatically categorize your requests based on the type of request. This way you can ensure that all the high priority requests are never deprioritised. You can also group requests based on priority or filter them as necessary in production dashboards. Once the rule is enab

marketing

Rule Engine

Requests

Knowledge Base Article

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Request Rules

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Journalist and Publication Discovery

Sprinklr provides you with an end-to-end solution catering to the goals of various PR professionals. The ability to find ideal Journalists and Publications aids multiple PR personas to accomplish their crucial, and routine activities such as Media Monitoring, Journalist/Publication Discovery, Crisis

Insights

Knowledge Base Article

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Journalist and Publication related

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Knowhow before creating Listening Topic: Terms and definitions

Before creating a Topic, get familiar with all the terms and descriptions related to Topics.Topics are the fundamental units to listen to within Sprinklr. They are composed of queries, constructed with keywords or Keyword Lists, boolean operators, filters, and sources.You can add the created topics

Topics Terms and Description

Insights

Listening Topics

Knowledge Base Article

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Topics

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Newsletter Analytics

Get advanced and detailed insights on the key performance metrics of your newsletter.Advanced email analytics allows you to track the performance of your newsletter and monitor key metrics. The analytics dashboard comprises 3 tabs – Overview, Recipient List, and Distribution Preview. Each tab impart

Insights

Knowledge Base Article

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Newsletter related

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Pinterest Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Introduction to Newsletters

A Newsletter opens the door to a better understanding and knowledge of your brand.With organizations going global and diversifying geographically, communication is the key to running operations successfully. And being a PR professional it is one of your top job functions to keep your executives and

Insights

Knowledge Base Article

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Newsletters

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Agent Activity Log Report

In addition to tracking the agent availability status assign and removal times, you can also access detailed information about agent state changes. These state changes encompass transitions between various agent states, such as On Call, After Call Work (ACW), Idle, and Working on a Case. This functi

Service

Knowledge Base Article

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Report Glossary

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Consolidated Glossary

The Consolidated Glossary is designed to help you understand the various Metrics and Dimensions used in Sprinklr Service’s Reporting. It includes definitions and explanations for metrics, along with the specific reports they are associated with. This glossary ensures that users can accurately interp

Service

Knowledge Base Article

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Consolidated Glossary

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Introduction to WhatsApp

OverviewWhatsApp is a widely used instant messaging application that allows users to send and receive text, voice, and video messages, as well as media files. It offers a range of features for personal and business use. Its end-to-end encryption makes it a secure platform for communication, and its

Service

Knowledge Base Article

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WhatsApp Business Overview

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Rules for Location Insights

Sprinklr supports a number of conditions and actions that can be used to configure Rules to automate Location Insights workflows. Automate workflows for Location Insights messages to create efficiencies for your team and save time by automatically taking action on Location Insights messages that mee

Insights

Knowledge Base Article

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Advanced Concepts

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Outbound Voice with Ozonetel

Agent First Dialers​1. Agent invokes Dial API to initiate a manual call.2. Sprinkler pushes this call to kookoo API which puts it in the queue3. CPS outbound dialer reads dial data from queue.4. CPS initiate call to WebRTC server.5. After agent answer call, CPS will send an API Request to Kookoo API

Service

Knowledge Base Article

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High Level architecture of Outbound

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Root Cause Analysis (RCA)

The RCA feature is designed to help businesses identify the underlying causes of issues or problems that arise on social media platforms or other communication channels supported by Sprinklr.When a business receives a customer complaint or negative feedback, the RCA feature can be used to analyze th

Service

Knowledge Base Article

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Case Third Pane

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Funnel Reporting

You can now track website visitors and their activity which will help you know the actual funnel on your website. This will help you to make data-driven decisions and realize the impact of different initiatives launched on the website by using box reporting. To enable this, please enable the “Sprink

Service

Knowledge Base Article

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Reporting on Live Chat

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Widget visualization type - Counter

The counter widget allows you to see how many of a particular event happened in a short amount of time especially when there are gaps between occurrences of events. It shows you the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Create a Highly-Targeted Custom Audience for LinkedIn

A custom audience allows you to find existing audiences among people who are on LinkedIn and target your ads. While creating a LinkedIn custom audience in Sprinklr, you can use sources such as websites and members/company lists on LinkedIn to create your audience.You can select the type of audience

marketing

Knowledge Base Article

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Compose LinkedIn Ads