Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.1K)

RS
Self Monitoring- Voice

A Self-Monitoring Voice Report is typically used to track and assess the performance of voice interactions of the agents. It allows individuals or teams to monitor their own performance based on predefined metrics or KPIs. In contexts like contact centers, a self-monitoring voice report can help age

Service

Knowledge Base Article

 • 

Detailed Dashboards

SH
Facebook Account Metrics

You can leverage account metrics to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged

social

Knowledge Base Article

 • 

Facebook Account Metrics

SH
Facebook platform policy for replying to Direct Messages

The Facebook Messenger Platform Policies are designed to help people and businesses connect effectively through Messenger to achieve meaningful outcomes. At the heart of this is the understanding that people and businesses need a seamless, reliable way to get something done - whether it is getting a

social

Knowledge Base Article

 • 

Send one time notifications to customers

SH
Transform extensive data into actionable insights with Social Listening

Use Social Listening to transform extensive, raw data into actionable insights that help you drive business decisions.Social Listening in Sprinklr gives brands visibility and insight into online conversations - across channels, websites, news sources, and more. And with Listening's extensive da

Insights

Knowledge Base Article

 • 

What is Social Listening?

SH
Email Archival via Webhooks

Data ingested from Social Channels and Platforms in Sprinklr can be archived to Enterprise Information Archiving Tools so that brands can have a Data repository for Governance and Compliance use cases. The Data remains secure in the necessary WORM-compliant systems. This ingested data can be convert

Integrations

Email

Insights

social

+3

Knowledge Base Article

 • 

Integration Guides

SH
Identify Messages Originating from Facebook Messenger in Rule Engine

Rule Engine supports identifying the source of message coming from Facebook Messenger chat plugin embedded on your website, Facebook mobile, or native Facebook channel. You can create a condition based on source of a message and then configure an action based on that condition. So messages can be ea

Service

Knowledge Base Article

 • 

Facebook Messenger Overview

SH
Create and Send Omnichannel Secure Forms

How you can create secure forms and send the corresponding links on all the channels supported in Sprinklr.You can send the secure forms to capture Personally Identifiable Information (PII) or any other sensitive information required for customer authentication. The PII information of the customers

Secure Forms

Care Console

Service

Agent Console

Knowledge Base Article

 • 

Omnichannel

SH
Sprinklr + AppsFlyer Integration

We have integrated the AppsFlyer Data Locker within Sprinklr to empower marketers to maximize the return on their marketing investments. It provides independent measurement solutions and innovative tools to grow and protect your business.With Sprinklr’s integration with AppsFlyer, you are able to vi

Integrations

AppsFlyer

Knowledge Base Article

 • 

AppsFlyer

SH
Sprinklr Insights: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Post 17.1 Changes

17.4 New Features

Modern Research New Features

release_note

 • 

v17.4.0 (April)

SH
How to Set Skills for the Calls?

In the world of customer service, efficiently resolving customer issues is crucial. Sometimes, different types of customer issues require specific sets of knowledge and skills. To ensure that calls are directed to the right agents, setting up skills in the Interactive Voice Response (IVR) system can

Service

Knowledge Base Article

 • 

How to Setup Business Logic

SH
How to Set the Approval Workflows While Publishing

In this article, you will learn about how users can set the approval path while publishing any post through the Quick Publisher window or using Outbound Rules.​Steps to Set Approval Workflows While PublishingClick the Publishing Options icon in the top right corner of the Navigation Bar. Select the

26.1

Approval Workflow

Publishing - SES

approval

+4

Knowledge Base Article

 • 

Approval workflows

RS
Sprinklr Insights: 20.7 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.7 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Here are the key features

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.7 Release (5th July '25 Onwards)

SH
Macro Actions

Macros in Sprinklr are a feature that allows businesses to automate and streamline their social media management processes. Macros enable businesses to create pre-defined sets of actions that can be executed with a single click, such as responding to common customer inquiries or applying tags to mes

marketing

Insights

social

Service

Knowledge Base Article

 • 

Macro Actions

SH
Unlock Your Account

Forgetting your password can happen, and if you've accidentally entered an incorrect password too many times, you might find yourself locked out of your account. But not to worry - Sprinklr's account unlock functionality helps you get back into Sprinklr quickly and securely. Unlock Account Workflow

Insights

article:howto

social

forgot password

+4

Knowledge Base Article

 • 

Platform Modules

RS
Configure Guardrails in AI+ Studio

Guardrails in AI+ Studio help you enforce responsible AI usage by restricting the generation or processing of harmful, inappropriate, or policy-violating content. You can configure a Guardrail to monitor and restrict specific types of content generated or submitted through generative AI models.This

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

 • 

Get Started with Guardrails

SH
Connect with Google Looker Studio

You can add Sprinklr as a data source in Data Studio to create data visualization reports. Sprinklr's built-in data connector will allow you to access out-of-the-box dashboards powered by Sprinklr to gain insights from across your brand’s social accounts to understand the full impact of your gl

Connect Sprinklr to Data Studio

Google Data Studio

article:howto

social

+4

Knowledge Base Article

 • 

Integration Guides

RS
Manage Time Off Requests

Reviewing time off requests from agents is important for keeping things running smoothly and ensuring leave is given fairly. This section provides a step-by-step guide on reviewing and managing time off requests submitted by agents.You can review Time Off requests using the following methods:Real-ti

Sprinklr Service

20.10

Service

26.1.1

+1

Knowledge Base Article

 • 

Time Off Management

SH
Creating an Automated Checklist

The Automated Checklist is a standardized scoring framework used to evaluate agents and assess individual cases based on critical quality, compliance, and performance indicators. This checklist ensures that every interaction, decision, or outcome is assessed against consistent and measurable paramet

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Checklist Creation

SH
Update Campaign Dates from the Editorial Calendar

Within the Global Editorial Calendar, you are able to reschedule the Start Date and End Date of Campaigns. Usually, to make changes to a Campaign, you’d need to edit the campaign and update the dates as required. Instead, you can also drag and drop messages to reschedule Campaigns or to update their

Editorial Calendar

marketing

campaigns

Knowledge Base Article

 • 

Calendar Views Customization

SH
Facebook Non-Cross Post Insights

In this article, we will cover non cross post metrics in Facebook. Using Non-cross post metrics, brands can drill down on information such as age, gender, location, and interests. By understanding brands’ social media demographics, they can create more relevant and effective content, and target the

social

Knowledge Base Article

 • 

Facebook reporting glossary