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Historical backfills for Listening Topics

Make informed decisions with historical context & dig deeper to surface accurate insights.Data-driven research provides an accurate analysis & drives business decisions with actionable insights. If any message, post, or article is being analyzed in isolation it misses the associated context

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Import training datasets using FPDI

Brands desire greater authority over their Text Classification training datasets. ​They prefer to have their data scientists create the training datasets themselves, determining which message variations to include, rather than relying on suggested messages from social and website sources. Additional

Insights

ai studio

Knowledge Base Article

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Import Training Datasets Using FPDI

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Publish Quote Tweets

With support for publishing Quote Tweets, you can share Tweets from users alongside your comments. This capability allows you to add voice to the conversation while putting the spotlight on the content. This article will guide you through the steps for how to publish Quote tweets from Sprinklr.Steps

social

Knowledge Base Article

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Publish to an X account

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Design the Experience (Owned Content)

After setting up Engagement Dashboards, curating content, and tagging posts, you're ready to begin creating the Gallery itself. First, you'll start with adding a Gallery and then you will move on to editing the appearance and feel. Create a GalleryClick the New Tab icon  and select Gallery

experience:space

Display - SES

article:howto

release:N-A

+6

Knowledge Base Article

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Gallery

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Navigate Across Workspace Environments

OverviewThe Sprinklr platform is designed to provide individual brands a Customer-Workspace structure. The Customer level represents your global, brand-wide entity. The Workspace-level represents local divisions, departments, or regions within that global brand entity. Each brand will have a single

Insights

article:howto

social

Service

+2

Knowledge Base Article

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Platform Modules

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User Properties Report

The User Properties Report helps you understand and analyze key details about users in your Sprinklr environment. It gives you a structured view of user‑specific attributes, such as profile information, access levels, and workspace associations, so you can manage users more efficiently, ensure corre

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Direct Photo/Video Publishing to Instagram Business Accounts (Sprinklr Distributed)

Instagram supports direct publishing of photo/video through business accounts. Sprinklr users can create and publish the photo/video post directly from Sprinklr’s web platform to their Instagram business accounts with the help of New Publisher.

social

Social - SES

Service

DST - SES

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Real-Time Agent Properties Report

The Real-Time Agent Properties Report offers an up-to-date view of agent attributes and configurations, including current status, skills, and proficiency levels, along with agent current state-status counts. It continuously tracks state-status changes, enabling supervisors to monitor updates for com

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Detailed Report Glossary

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Compose LinkedIn Conversation Ads

Engage your prospects in a more targeted, personalized, and effective way using Conversation Ads on LinkedIn.To drive quality results in today's evolving landscape, you need to have quality conversations with professionals. Conversation Ads on LinkedIn are a great way to reach and engage your c

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Ads Web Analytics Roles & Permissions

To make sure that new Users in your Sprinklr environment are set up with the appropriate access and capabilities to create and view configurations within the Web Analytics, you'll want to ensure that their Role is granted the right permissions.This article covers Role-based Web Analytics permis

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Permissions

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Advocacy SFTP Setup Guide

This article outlines the end-to-end process for setting up SFTP-based user sync on Advocacy.Steps to Set Up SFTP-based User Sync1. Server Hosting and SetupThe first decision is where the SFTP server will be hosted. The server can either be provisioned by Sprinklr or hosted on the client's end,

Advocacy - SES

Sprinklr Social

Social - SES

Knowledge Base Article

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User Management

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Actions with Autofill rules

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for pu

social

Knowledge Base Article

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Autofill rules

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Campaign Third Pane - Activity

When you open a Campaign in the third pane, you can access in-depth information of the campaign including the campaign's overview details and the activities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon. Under the Sprinklr Marketinf tab, switch to Mar

marketing

Third Pane

campaigns

Knowledge Base Article

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Campaign Third Pane

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Actions on a Dialogue Tree

Before You BeginLearn how to create a Dialogue Tree.OverviewA dialogue tree is a logical design for a conversational journey. It defines the sequence of a conversation with a virtual agent based on the questions the bot asks and the various replies a user provides. There are several actions that can

Service

Knowledge Base Article

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Dialogue Trees - Overview

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How to Create a Discord Column in Sprinklr?

After the Discord server account is added to Sprinklr, you will be able to pull in all your Discord messages and replies for that server. In the Engagement Dashboard, Sprinklr offers different column types for Discord that can be added to the dashboard.PrerequisitesBefore you can add the Discord col

social

Service

Knowledge Base Article

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Create a Discord Column

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Create a Column for Vanilla Forum Questions

Introduction With the engagement dashboard column, you can access and interact with all posts on your Vanilla Forum account. This guide details the steps to create an Engagement Column specifically for Questions on a Vanilla Forum account. Steps to Create a Questions Column in Engagement Dashboard 1

social

Knowledge Base Article

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Create Columns and Publish on Vanilla Forum

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Create a Column for Vanilla Forum New Ideas

Introduction With the engagement dashboard column, you can access and interact with all posts on your Vanilla Forum account. This guide details the steps to create an Engagement Column specifically for New Ideas on a Vanilla Forum account. Steps to Create a New Ideas Column in Engagement Dashboard 1

social

Knowledge Base Article

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Create Columns and Publish on Vanilla Forum

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Tiktok Best Practices

In this article we will cover the best practices for utilizing TikTok Business in Sprinklr.Best practicesWhat are the best practices to set up and use this feature?As best practices, please ensure the following:Always ensure that when adding the account, you have Admin access to the TikTok Business

#best practices

social

Best Practices

TikTok Business

Knowledge Base Article

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Know more - TikTok

RS
Use or Edit Data Presets in Display

In Presentations (Display), data presets are quick saved filter configurations that you can access at any time. If you need to apply the same filters to multiple widgets in your slides (scenes) you can easily leverage the data presets to efficiently streamline and set up your work, without having to

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Viewing Sentiment on Outbound Posts and Inbound Messages

OverviewThe sentiment feature helps you understand how your brand is resonating with your audience, offering an opportunity to improve the overall user experience. It provides insights into public perception by showing how people feel about your brand. In cases where language may be ambiguous, such

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary