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Auto Import Rules

This topic aims to take you through Auto-Import Rules, a Rule Type in Sprinklr. To view the list of Rules, see Types of Rules.Auto Import rules are initiated when a message is posted natively via the social media channel instead of Sprinklr. If an Auto Import rule is set up, enabled and the con

experience:space

cloud:core

Insights

release:N-A

+11

Knowledge Base Article

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Rule Engine

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Omnichannel Handover Protocol

Sprinklr will enable any external 3rd party Bot to participate in a conversation with the customer on any of the Modern Messaging channels like Twitter, WhatsApp, Sprinklr LiveChat, etc. This capability makes it possible for a brand to use an external or their own Bot for handling automated response

Knowledge Base Article

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API

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Using IVR for Call Blast and Outbound Calls

In this article we will learn about how admins can configure IVR which needs to be triggered through Outbound call.Business Use Case Brand wants to send quick bulk message, Promotion, Ask for feedback, Information to customer on call, For example- Call customers whose payment is due in next 2 days a

Service

Knowledge Base Article

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IVR Use Cases

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18.5 Key Changes in User Experience

With this release, Hyperspace will now be the default experience for all users. Other enhancements include page density control, filter improvements, adding Sprinklr AI+ support to create Topic, Theme, Story Query, and Keyword Lists, charts support in Newsletters, etc.

Insights

social

Service

Knowledge Base Article

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v18.5 Spring Release (May)

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Coaching Report

The Coaching Report offers a comprehensive overview of all coaching sessions. It can be used to track the status of each session, providing detailed information such as the coach, trainees, session notes, and other relevant details. This report is a valuable tool for monitoring coaching progress, en

Service

Knowledge Base Article

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Detailed Report Glossary

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Self Monitoring - Time Card

The Self-Monitoring - Time Call Report is used to track and analyze the time spent on calls by agents in a contact center. It helps agents monitor their performance by providing insights into key metrics like occupancy , utilization, and time spent in specific statuses, allowing for improved self-ma

Service

Knowledge Base Article

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Detailed Dashboards

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Sprinklr Service: 20.7.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

marketing

Insights

social

Service

Knowledge Base Article

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20.7.1 Patch (1st Aug '25 Onwards)

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How to Create & Update Special Ad Custom Audiences

Facebook allows you to categorize your campaigns into a Special Ad Category that best describes your ad. In Sprinklr, you can create a Special Ad Audience to reach new people specifically when your campaign is about Credit, Employment, or Housing.A Special Ad Custom Audience is simila

marketing

Knowledge Base Article

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Create Special Ad Custom Audience

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X Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular measure by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for X. For example, How to track which segment of your audience is performing better. Is

marketing

Knowledge Base Article

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Reporting & Analytics

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About Gallery

OverviewGallery is powered by two different types of data - these can be used exclusive of one another, or can both be used to populate the content for the Gallery. All content must be pulled in through an Engagement Dashboard column because it is the only source the Gallery Product points to.Owned

experience:space

Display - SES

cloud:commerce

gallery features

+11

Knowledge Base Article

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Gallery

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VKontakte Reporting Glossary

Account Level MetricsFor VKontakte Reporting Glossary, the following metrics are account level. These metrics will be used with corresponding dimensions, e.g. VK Group Visitors by Age Range + Age Group, VK Group Visitors by City + City, etc.MetricsDescriptionVK AlbumsThe total count of the number of

experience:space

cloud:core

article:howto

channel:vk

+6

Knowledge Base Article

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VK

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Manage Shift Patterns in Sprinklr WFM

Sprinklr WFM’s Shift Patterns allow Administrators and Workforce Managers to create and manage structured weekly Shift templates for agents. Patterns involve scheduling employees for different Shifts at varying times throughout the week, which ensures continuous operations, prevents employee burnout

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Manage Schedule Policies

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Actions Availaible in the Journey Builder Canvas

Actions and Conditions are the building elements of a customer journey flow. Arrange different actions and conditions in a way that the customers move along the mapped path to achieve the journey goal.Journey Elements - Actions and ConditionsActions in Journey BuilderSend Message: This action elemen

experience:space

Automate Marketing Campaigns

article:howto

Marketing Automation

+6

Knowledge Base Article

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Journey Builder

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Sprinklr Insights: Patch Changes(19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr Insights​Sprinklr Marketing​​Sprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

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Instagram Story Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed and h

social

Knowledge Base Article

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Instagram Story Insights

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TikTok Ads Reporting Dimensions

Leverage this detailed list of all TikTok dimensions available in Sprinklr's Ads Reporting to gain more insight into your TikTok Ads. Given below is a list of all TikTok dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Dimensions

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What is Workflow Management?

Workflow management refers to the systematic organization, control, and execution of processes, particularly within a company or organization. It involves defining and documenting the steps involved in the process, assigning tasks to specific individuals or teams, and ensuring that the process is co

Workflow Management

marketing

Workflow Engine

Knowledge Base Article

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Workflow Engine Basics

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Using Keyword Suggestions to make topic creation easy

Sprinklr equips you with major AI-driven capabilities in the keyword suggestions in Topic and Theme Query Builder, and Keyword List. The AI-powered smart keyword/phrase suggestions encompass the multiple variations of the keywords and phrases, which are the alteration of verbs, adjectives, and tense

Smart Suggestions

Insights

Keyword suggestion

Knowledge Base Article

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Topic Creation & Setup

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Export MetaData Report

The Export MetaData Report shows detailed information about the Scheduled Exports that are run from the system. It provides details, including the type of export, export file, export URL, the date and time when it was triggered, the details of the agent who triggered it, and more. When you create a

Service

Knowledge Base Article

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Detailed Report Glossary

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About LinkedIn Ads

LinkedIn is one of the largest networks for professionals with over 850 million users worldwide. In the last decade, LinkedIn has become the encyclopedia of corporates, businesses, and careers. LinkedIn is now a resume of an employee, the portfolio of an artist, the biggest market for recruiters, th

marketing

Knowledge Base Article

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Getting Started