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How to Optimize Ads with Adjust Data

You can use Adjust Event metrics in Smart Budget Allocation and all optimization capabilitiesUsing Sprinklr Strategy Groups, you can utilise the Adjust data in real time and optimise the campaigns through our trained AI to maximise the traffic and campaigns through minimal manual intervention in an

marketing

Knowledge Base Article

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Advanced Use Cases

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Ads Reporting Changelog

In this article, you can access the log or record of all notable channel-wise changes made to Ads Reporting Insights in their chronological order. Click to access the changelog.Pinterest February 28, 2022Pinterest has migrated its Ads API to v4 with the following deprecations that will reflect withi

marketing

Knowledge Base Article

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Change Log

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Creative Library Autofill Rule Conditions & Actions

Leverage Creative Library Rules to automate filling out Custom Fields in Ads Creative Library.​Using the Creative Library Autofill Rules, advertisers can set certain rules on Ad Creatives before publishing them. This capability improves the Ad Creative configuration process through automation before

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started with Creative Library Rules

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Reviews as a Listening source

By adding Reviews as a Listening Source, you can listen to and learn from Reviews data. ​Reviews are a massive collection of the voices of people where they make evaluations of a publication, product, service, or company or a critical take on current affairs in literature, politics, or culture. In a

Insights

Knowledge Base Article

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Reviews

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Actions with Autofill rules

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for pu

social

Knowledge Base Article

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Autofill rules

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How to Manage Ads Unique Metrics in Reporting

In this article we will cover how you can manage unique metrics in Ads reporting.To delete an unique metric : On the Unique Metrics window, hover over the Options icon alongside an Account Name and select Delete to permanently delete the configuration.​You can also perform the following operations o

marketing

Knowledge Base Article

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Managing a Unique Metric

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How to Apply Cost & Rate Ads Benchmarks via Ads Composer

To Apply Benchmarking via Ads ComposerClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Composer within Execute.On the Create an Ad Campaign window, select Add an account.In the Campaign Details section, provide the necessary details and check the box alongside Enabl

marketing

Knowledge Base Article

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Apply Cost & Rate Benchmarks

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Skills in dynamic workflow node

OverviewSkills are predefined capabilities or actions that can be utilized by conversational ai to perform to handle specific tasks or interactions within a conversation.Note: This feature does not currently support Changeset Migration.Benefits of using SkillsSkills are integral to the functionality

Service

Knowledge Base Article

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Dynamic Workflow

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FAQs - Rule Engine

FAQsWhat is the difference between Campaign Rules and Campaign Update Rules?Campaign Update rules are primarily used to Update the Campaign Properties Automatically and can also be used to send a Notification every time a Custom field related to a Campaign is updated.Can I set up Naming Conventions

marketing

Rule Engine

FAQs

Knowledge Base Article

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Troubleshooting & FAQs

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Notify admin to add an account

In this article we will look at the steps to notify admin to re-add a deactivated account.Steps to Manage Permissions for Account Deactivation Notification BarClick the New Tab icon . Under the Platform Modules, click All Settings within Listen.In the Platform Settings window, either select Workspac

social

Account Deactivation Notification Bar

Knowledge Base Article

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Manage Accounts

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Create a Contact Card template for WhatsApp Business

Contact messages allow you to send rich contact information directly to WhatsApp users, such as names, phone numbers, physical addresses, and email addresses.​​When a WhatsApp user taps the message's profile arrow, it displays the contact's information in a profile view:​​​​If the WhatsApp

Service

Knowledge Base Article

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Contact Card Templates

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Care Console Components

Care Console offers omnichannel interaction within one platform. Agents can interact with customers and switch quickly between channels, easily manage calls, emails, web chat and social media interactions from one screen.​Access Care ConsoleTo access Care Console, follow these steps:1. Click the New

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Facebook as a Listening source

By adding Facebook as a Listening Source, you can listen to and learn from Facebook data from public pages.​Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook is one of the highly sought-after channel

Insights

listening source

Facebook Listening Source

Knowledge Base Article

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Facebook

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Real-Time Work Queue Report

The Real-Time Work Queue Report provides the current backlog volume and progress volume of a Work Queue. These insights provide information on the number of Cases awaiting assignment, the duration Cases have been waiting, and the Cases currently assigned to users in the Work Queue.The Real-Time Work

Service

Knowledge Base Article

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Detailed Report Glossary

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Managing Permissions for Hidden Attachments in Engagement

To protect sensitive information, such as account statements or content containing personally identifiable information (PII), the platform provides built-in controls to restrict access to certain attachments, including PDFs, screenshots, and other media files.This functionality helps organizations r

26.1

Engagement - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Other engagement capabilities

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List of ML Engines Supported in the CMA

The ML Engines in the Creative Management App (CMA) are designed to enhance your creative content strategy by seamlessly integrating AI capabilities. Whether it's ensuring brand visibility through logos, text, or strategic placement in keyframes of video content, these ML engines are equipped t

marketing

Knowledge Base Article

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Overview

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Advertising Crisis Switch

You can activate the Crisis Switch within Sprinklr Marketing (Ads) to instantly shut down your advertising activities for all or selected ad accounts across channels. On activating this capability, all your Paid Initiatives, Ad Sets, and Ad Variants for selected accounts will cease to run.If you wou

marketing

Advertising

Knowledge Base Article

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Ads Crisis Switch

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Generating Dynamic Links

Dynamic Links facilitate the movement of data from your systems to Sprinklr through query strings. This data personalizes surveys and offers context for reporting purposes. You have the ability to create custom fields of different types that send information through dynamic URLs, enabling survey per

Insights

Knowledge Base Article

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Personalised Links

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Snapchat Pixels

Snap Pixel is a tool that enables advertisers to measure the effectiveness of their campaigns in driving customer actions across multiple devices. It is a small piece of JavaScript code that can be easily installed on your website. What can the Snap Pixel do for you?With Snap Pixel, you can track ho

marketing

Knowledge Base Article

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Snapchat Pixel

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How to Use Debug Log in Conversations?

To learn about Debug Log, See What is Debug Log?Before You StartNote: To enable Debug Log in the Conversations, please contact tickets@sprinklr.com and provide the Partner Name ID and Name. If you are unsure of your Partner ID and Name, please contact your Success Manager for help.Steps to Use Debug

Service

Knowledge Base Article

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Testing Bot Workflows