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Multiple Language Selection

Sprinklr IVR provides us the ability to take inputs from the customer and cater to their queries when they reach out to brands on voice as a medium. In this article we will learn about how admins can configure IVR to work with multiple languages.​Sprinklr has clients around the world, all catering t

Service

Knowledge Base Article

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IVR Use Cases

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Secure Media File Access via Password-Protected Proxy URLs

This article outlines the process for securely handling media in Sprinklr through proxy-based, password-protected URLs.​BackgroundWhen media is uploaded and shared across various channels, it becomes essential to ensure that only authorized users can access this content, particularly when the final

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Advanced Topics

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Instagram Post Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed

social

Sprinklr Social

Social - SES

Service

+3

Knowledge Base Article

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Reporting Glossary

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TikTok Business Capabilities and Limitations

In this article, we will cover the capabilities and limitations of TikTok Business as a channel in Sprinklr.​Note: Starting July 20, 2025, following TikTok’s latest API update, Sprinklr will be able to access all comment mentions and video post mentions from the platform. Please note that all mentio

Ice Breakers

social

Sprinklr Social

Channels - SES

+6

Knowledge Base Article

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Capabilities and Limitations - TikTok

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Configure where and when prompt will trigger

While a creative contains the content you want to display, an Intercept defines when and where to display said creative.One intercept can be linked to one or multiple creatives. To create an intercept, open your proactive prompt folder, Select "Intercepts" from the drop down on the top rig

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Configuration Steps

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Compose LinkedIn Conversation Ads

Engage your prospects in a more targeted, personalized, and effective way using Conversation Ads on LinkedIn.To drive quality results in today's evolving landscape, you need to have quality conversations with professionals. Conversation Ads on LinkedIn are a great way to reach and engage your c

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Content Variants

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Outbound Rules

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Brief Template Actions

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Survey Questions Types

You can add survey questions using different question types such as multiple-choice, rating scales, and open-ended questions, among others. This ensures that the survey questions are relevant to your target audience.​ The type of question you select will determine the way that your customers provide

Surveys

Service

Knowledge Base Article

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Survey Builder

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Page Configurations

Page Configurations is a feature of the Sprinklr Community product that enables brands to customize and configure community pages with ease. Brands have the option to configure standard pages or create completely custom pages. This feature allows page managers to create a unique experience for commu

Service

Knowledge Base Article

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Page Layout

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Setting up a Transaction Record Event Workflow

The Transaction Record Event enables teams to trigger automated workflows whenever a new transaction is ingested into Sprinklr. This capability enables businesses to take immediate, context-aware actions based on transaction data—such as purchases, refunds, service visits, or loyalty redemptions—and

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Setting Workflow Trigger Events

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WeChat API Capabilities and Limitations in Sprinklr Distributed

WeChat is a Chinese social media mobile application with over 1 billion active users per month. With its broad reach, extensive user base, and diversity of conversation, WeChat offers a unique opportunity for brands to engage at the forefront of trends.This article covers the API capabilities and li

social

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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WeChat capabilities and limitations

Get familiar with all the capabilities and limitations of WeChat.WeChat is a Chinese social media mobile application with over 1 billion active users per month. With its broad reach, extensive user base, and diversity of conversation, WeChat offers a unique opportunity for brands to engage at the fo

experience:space

WeChat

article:howto

channel:wechat

+6

Knowledge Base Article

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Setting up Wechat in Sprinklr

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Creating a Record Page

A Record Page is a customizable interface in Sprinklr’s Entity Studio that allows you to display and manage all relevant data for a specific entity — such as a Customer, Leads, or Account — in one consolidated view. It is composed of configurable widgets, allowing you to tailor each page to your spe

Knowledge Base Article

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Create a Record Page

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File Field Type

The File Field Type in Entity Studio allows users to upload and manage various file formats directly within a record. This is particularly useful for attaching contracts, images, videos, audio, documents, and other reference files to entities, making record management more robust and centralized.Con

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Enable Signature for Distributed Users (Admin)

You can allow the Distributed users to include Signatures in their communications. The signature usually includes content that a user would want to incorporate, irrespective of whosoever the mail/message is being sent to. Signatures may consist of details about the users' designation or professional

social

Enable Signature in Distributed

Social - SES

DST - SES

+1

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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How to View the Details of a Custom Field

How to View Custom Field DetailsClick the New Tab icon. Under Platform Modules, click All Settings within Listen. Under the Manage Workspace tab, select Custom Fields.On the Custom Fields window, hover over to the Options icon alongside the Custom Field for which you want to view the details and cli

marketing

Knowledge Base Article

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Create & Manage

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Sprinklr Insights: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

marketing

Knowledge Base Article

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v18.2 Winter Release (February)

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Story Card widget

Sprinklr helps you to identify and stay on top of crisis events happening around your brands, competitors, campaigns, etc. by clubbing similar articles together to form a story. The Story Card Widget plots various stories in the form of Story Cards. Rather than going through every published article

Insights

Story Card Widget

Knowledge Base Article

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Types of Widgets