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Calibration Report

The Calibration Report analyzes variance and alignment between auditors and calibrators during calibration evaluations. It provides detailed insights into alignment and variance at both item and category levels. The Calibration Report belongs to the Quality Management Report Group.Metrics and Dimens

Service

Knowledge Base Article

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Detailed Report Glossary

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Account Rules

Account rule conditionsConditions can be set in Account Rules to check for specific criteria that an account meets when it is brought into Sprinklr before an action is executed on the accounts. Below, is a list of the Account Rule Condition types and the specific conditions within those condition ty

Account Rules in Rule Engine

Account Rules

social

Knowledge Base Article

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Introduction to Rule engine

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Outbound Voice Campaigns and Use Cases

Outbound Voice Campaigns refer to a planned series of outbound voice communication efforts aimed at achieving specific business objectives. Outbound voice campaigns are often used by businesses, organizations, or political campaigns to connect with customers, supporters, or potential voters.The purp

Service

Knowledge Base Article

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Introduction to Outbound Voice Campaign

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Troubleshooting Errors in Voice Reporting

List of some errors and misinterpretations observed in Voice divided by the categories.GeneralChallengeSolutionGetting this error message , " Widget not able to populate more than X rowsReduce time range to populate the dashboardAgent/Agent Group filter not working on call countUse "All Pa

Service

Knowledge Base Article

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Common Errors in Reporting

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Sprinklr Marketing: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or click on a Product t

18.2 Release

Modern Marketing

release_note

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v18.2 Winter Release (February)

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What is Ads Web Analytics?

This article will cover the overview of web analytics and why should you use it in advertising, along with a brief on the different web analytics tools.OverviewWeb Analytics refers to the collection, measurement, and analysis of website data and user behavior to understand and improve website perfor

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Getting Started

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Styling Guided Workflows Using the Application Manager

Overview This article offers a comprehensive guide on styling Guided Workflows through the application manager. It addresses both global styles and specific components, including buttons and input fields. The guide outlines various customization options, including background color, font settings, pa

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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How to Import Contact Drivers within Contact Driver Models

In every contact driver model, you have the option to include two key components: contact driver groups and contact drivers. The deepest level within this hierarchy is referred to as contact drivers, which represent specific issues or reasons for customer contact. Everything preceding the contact dr

Service

Knowledge Base Article

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Creating Contact Driver Models

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Create and Publish LinkedIn Polls from Sprinklr

Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Linkedin Polls by integrating Linkedin Poll API to publish and fetch Linkedin Poll Posts. You can use Linkedin Polls posts in Quick publisher & Full screen publisher for Linkedin Profile and Linkedin Company pages. To publi

LinkedIn Polls

social

Publish LinkedIn Polls from Sprinklr

Publish LinkedIn Polls

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Knowledge Base Article

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Publish on LinkedIn

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Text-to-Speech Overview

By utilizing text-to-speech technology, brands can broaden the accessibility of their text messages and card assets in live chat interactions, making them more inclusive for a diverse audience. This approach allows businesses to deliver a seamless and engaging user experience that meets the needs of

Service

Knowledge Base Article

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Text to Speech

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Google DV360 Ads Reporting Dimensions

Leverage this detailed list of all DV360 dimensions available in Sprinklr's Ads Reporting to gain more insight into your DV360 Ads.Given below is a list of all DV360 dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDescriptionsActive View: Custom Metric IDGoogle DV

marketing

Knowledge Base Article

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Dimensions

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Comment Report

The Comment Report provides an overview of comments and notes added by agents on cases or digital threads. It details the content of each comment, the agent responsible, the timestamp, case information, and any other relevant mentions, offering valuable insights into the agent’s interactions and the

Service

Knowledge Base Article

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Detailed Report Glossary

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Sprinklr Unified Platform (Integrations and Sandbox) and Cross Products (Display/Presentations): 20.2.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.2.1 release introduces a range of exciting new capabilities to enhance integration flexibility and security and simplify workflows. Here are the key features included in Sprinklr's latest release:

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Publish to Sina Weibo account

Sprinklr gives you a smarter way to manage your presence on Sina Weibo. You can leverage your Sina Weibo account in the best possible way using Publisher which provides you key publishing capabilities to enhance the content you publish to Sina Weibo. It allows you to easily schedule and publish cont

social

Knowledge Base Article

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Creating Columns and Publishing on Sina Weibo

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Agent Current Attributes Reporting

The Agent Current Attributes report provides a detailed overview of all User/Agent attributes within the Sprinklr System. This encompases details including - User System Properties, User Custom Fields, Routing Skills-Proficiencies and other Routing Settings.The Agent Current Attributes report belong

Service

Knowledge Base Article

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Detailed Report Glossary

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Leadership Dashboard

This report summarizes the overall Inbound and Outbound call center performance that are necessary for a leadership view.​Inbound KPIsTotal Calls Funnel ViewThis is a funnel level view of all the major call centre KPIs for a quick reference.​​​​Call Count - Total Inbound Calls that landed to the IVR

Service

Knowledge Base Article

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Standard Inbound Voice Dashboards

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Scheduled Content Subscriptions in Advocacy

IntroductionContent Subscriptions enable Advocates to automatically publish posts from subscribed content lists to their social media accounts as soon as new content is added. While this offers convenience, it often results in content overload and poor timing, reducing engagement. To address this, S

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Add an Ozonetel Voice account

Prior to calls being routed onto Sprinklr, voice accounts need to be added and configured accordingly. The Ozonetel Voice account will be used to identify the voice calls from the telephony infrastructure to Sprinklr servers, following which a configured IVR, voice bot, or agent handles the call.Ena

Account

Service

Ozonetel

Voice

Knowledge Base Article

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How to add Oz number

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Agent Capacity and its Utilization

In today's fast-paced customer service landscape, efficient resource management is crucial for delivering exceptional support. Unified Routing introduces the concept of Agent Capacity, a powerful feature that helps organizations optimize workload distribution among agents. In this article, we w

Service

Knowledge Base Article

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How Unified Routing works ?

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Newsletter Analytics

Get advanced and detailed insights on the key performance metrics of your newsletter.Advanced email analytics allows you to track the performance of your newsletter and monitor key metrics. The analytics dashboard comprises 3 tabs – Overview, Recipient List, and Distribution Preview. Each tab impart

Insights

Knowledge Base Article

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Newsletter related