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Create an Address Template for WhatsApp Business

Businesses based in Singapore, catering to Singapore customers, and those based in India, serving Indian customers, can leverage the address message templates on WhatsApp. The template contains a call-to-action (CTA) button that prompts the users to interact with the message, providing a convenient

Service

Knowledge Base Article

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Address Templates

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How to set up Manual Newsletters?

Hand-pick messages and curate the content for personalized communication.​Manual Newsletters allow you to handpick messages and curate message content to showcase accurate insights and avoid any noise. This ensures more control over newsletter curation. With a manual newsletter, you can create a new

Insights

Knowledge Base Article

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Newsletter setup

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Broadcast Advocacy posts to Slack

We will allow advocacy admins to broadcast an advocacy post on a Slack channel in their workspace. In this way, you will have multiple forms to reach out to your advocate on their preferred channel of communication. Additionally, we will also provide you with the analytics for the number of times a

Advocacy - SES

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Slack Integration for Advocacy

Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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How to Organize Ads Dashboards with Folders

You can manage your respective dashboards in a more organized way using folders. The folder makes it easy to view and manage all the dashboards that are created by you or shared with you in one place. You can create new folders to keep your dashboard organized.Tip Using folder ca

marketing

Knowledge Base Article

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Dashboard

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Conversation Routing

Meta has introduced Conversation Routing as a replacement for the now-deprecated Handover Protocol. With this new model, Facebook Pages can assign control of user conversations to different connected apps—such as Sprinklr—based on the entry point of the message. This article outlines how Sprinklr su

Service

Knowledge Base Article

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Conversation Routing

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How to Create Alerts for User Permission Changes

Sprinklr’s Alert Manager provides a centralized solution for creating and managing all your alerts. You can now use it to define and trigger alerts whenever changes are made to users, user groups, or roles that affect user permissions. This feature allows provisioned users to set up alerts that send

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Knowledge Base Article

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Alert Management

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Create Shift Trade Requests Using Sprinklr Mobile Application

Shift Trades in a contact center allows you to exchange your scheduled shifts with another agent. This functionality provides the flexibility to manage personal commitments without disrupting service levels. In Sprinklr’s Workforce Management, you can raise full or partial, open or closed, and one-w

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Create Requests

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Change Ownership of Multiple Assets on User Delete

You can transfer the ownership of assets or entities created by a user, when a user is deleted. At the time of a user delete, the ownership of the following entities is transferred. Account Account Group Workspace Queues Roles Web Analytics Folder This functionality facilitates a selective tra

Change Ownership of Multiple Assets on User Delete

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Change Ownership of Assets

Knowledge Base Article

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Manage Accounts

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Create rules in Visual Insights

Sprinklr provides you the capability to create rules based on the following visual dimensions –ObjectsScenesActivitiesGenderPhoto brandsSentimentsPhoto Inappropriate ContentIn this article, we will use the Photo Inappropriate Content dimension as an example to understand how rules are created in Vis

Create Rules in Visual Insights

Insights

Knowledge Base Article

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Create Rules in Visual Insights

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Compare Voice of Fan

Effective customer satisfaction monitoring is essential for the growth and development of any organization. Gathering customer opinions and feedback can help you identify pain points and develop strategies for improvement. Using the Compare Voice of Fan standard dashboard, you can find key insights

Insights

Compare Voice of Fan

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Overview

Summary is concise, AI-generated overview that captures the main events, actions, and outcomes of a customer-agent interaction. It highlights the sequence of events, key customer issues, actions taken by the agent, and any next steps or resolutions agreed upon in a case. A summary helps contact cent

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Introduction

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How to Modify Existing Campaigns in Ads Composer

In Ads Composer, you can use existing campaigns as template to reduce campaign creation time and to avoid creating campaigns from scratch. 1. Click the New Tab icon. Go to the Ads Composer by going to the Advertising Tab under Sprinklr Marketing.​​​Add to an Existing CampaignIn Ads Composer, you can

marketing

Knowledge Base Article

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Campaign Creation Using Existing Campaigns

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Sprinklr 17.1.0 – Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!​Navigation TipsRead through the release notes below, or you can

17.1 Release Notes

17.1 New Capabilities

17.1 New Features

17.1 Modern Research Release Notes

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v17.1.0 (January)

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Manage Tiered Approvals

The Tiered Approval section of Governance has to do with Publishing (or Paid if applicable) content from the brand’s accounts. By creating a tiered approval you are creating an approval path that a message has to go through before getting published. Once you have added an approval path within Sprink

experience:space

enable tiered approvals

Insights

release:N-A

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Knowledge Base Article

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Tiered Approval

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Social Channel Level Gamification - Advocacy

Advocacy has taken a new dimension with the introduction of Channel Level Gamification. It is not just about advocates sharing content, but also about how their networks respond to it. By recognizing and rewarding these interactions, we are taking social advocacy to new heights. What is Channel Leve

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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Customer Information Required for SSO Setup

Before starting the configuration of SSO setup on the platform, there are some details that need to be sent from the Identity Provider’s end. Based on these details, the fields would be set on the platform UI to set up SSO for the client. Follow this article for information about the details that ne

social

Knowledge Base Article

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SSO

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Manage Stats Import Template

SUMMARYThis article covers how to mange stats import template Mange stats import teamplateOn the Bulk Import pop-up window, click Manage Template(s) alongside the Stats Template drop-down menu. You will be navigated to the Stat Imports Template window. ​On the Stat Imports Template window, you can E

marketing

Knowledge Base Article

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Setting Up Stats Import

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About TikTok Ad Creatives

You can create immersive and eye-catching TikTok ads in minutes within our single unified workflow. TikTok supports either Image or Video as an ad format.Ad TypesTikTok supports full-screen ads for a positive user experience and better engagement. For building high-performing ad creatives, refer to

marketing

Knowledge Base Article

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Publish TikTok Ads

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Set Default URL Shortener to an Account

For each account, you can set a default URL from our list of URL Shortener partners. You can select an account and set a default URL shortener to that account. Note: Enablement of this capability requires additional setup. To learn more about getting this capability enabled in your environment, plea

marketing

Insights

social

Service

Knowledge Base Article

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URL Shorteners

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Tag other Instagram accounts

This article helps you with the ways to tag Instagram Accounts  to your Instagram Post while publishing through Sprinklr. It's recommended for engagement to tag other accounts, you increase the number of people who see your post by tagging another account in the caption or directly on your post

social

Knowledge Base Article

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Other Publishing Capabilities