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Copy Properties from Sub-Campaign Request to Sub-Campaign

Create a Sub-Campaign Autofill rule to automatically copy properties from the Sub-Campaign Request onto the Sub-Campaign. This way users do not have to manually update the properties of Sub-Campaigns and can automate this entire process by setting up the following rule. Once the rule is enabled, whe

marketing

Rule Engine

Autofill Rule

Knowledge Base Article

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Sub-Campaign Rules

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Use Theme Library for Theme creation

Sprinklr's Theme Library, as the name suggests, is a collection of prebuilt Listening Themes that you can use at any time. Creating themes can be a very time-consuming and manual task. In order to provide a seamless experience, you can make use of the Theme Library which contains out-of-the-box

Insights

Knowledge Base Article

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Theme Creation & Setup

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Crisis Management: Reallocation of Queues

Unified Routing gives us the ability to manage the assignment of incoming calls of customers smoothly and proficiently. In the article, we will learn about how to manage call center queues if there are no active agents in the queue.Business Use CaseIn a call center, if the agents of one queue are no

Service

Knowledge Base Article

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Additional Use Cases

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Store Sprinklr Scheduled Exports in a Non-Sprinklr Environment (FTP/SFTP/S3/GCP)

Sprinklr allows you to store exports in your own databases. We support FTP, SFTP, S3, and GCP(Google Cloud Platform) as External Storage options to store exports externally. Through this External Storage support in exports, files can be transferred and stored seamlessly on t

Export Storage Options

external source setup

GCP

social

+7

Knowledge Base Article

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Scheduled Exports

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User Replies Node

Before we beginWe need to understand how to create a Dialogue tree.OverviewA user reply node, refers to a component within a dialogue tree that handles user inputs or responses in a chatbot conversation. It allows the chatbot to recognize and respond appropriately to different user intents or prompt

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Troubleshooting Checklist Evaluation Failures in Sprinklr Ads Campaigns

Sprinklr's Ads Campaign QA Checklists are customizable checklists that allows you to define and evaluate critical fields— such as objective, budget, optimization goal, timelines, and ad type — for all campaigns. These checklists help enforce brand governance. However, sometimes the evaluation proces

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Advanced Use Cases

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Historical backfills for your Topics

Make informed decisions with historical context & dig deeper to surface accurate insights.Data-driven research provides an accurate analysis & drives business decisions with actionable insights. If any message, post, or article is being analyzed in isolation it misses the associated context

Insights

Knowledge Base Article

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Topic Management

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Snapchat Advertising Parity

Learn about Sprinklr's capabilities on Snapchat Advertising that are at par and even better than you can get on the native platform.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of more than 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowin

Engagement

marketing

paid

Ads Manager

+3

Knowledge Base Article

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Advertising Channel Parity

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.4 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.4 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Classified as a Listening source

Use Classified to track and analyze micro advertisement content on a wide range of clusters. Sprinklr supports Classified as one of its multiple Listening sources. Classifieds are micro advertisements available on Print and Digital Media. They are usually clustered into coherent groups. Integration

Insights

Classified as Listening Source

Knowledge Base Article

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Web Sources

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Custom Response Views and Exporting Response Data

The Response Custom Views feature enables you to arrange survey data by creating tailored views of the responses you have received. You can apply filters based on the status of responses, answers to particular survey questions, or other criteria, allowing for a more targeted method of analyzing and

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response

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How to Create "Do Not Reach" Lists from X

What is X Do Not Reach List?As an advertiser, you might encounter individuals who should not be exposed to any of your X Ads campaigns. To efficiently prevent these individuals from being targeted, we suggest establishing a Do Not Reach List (DNRL) by uploading a roster of their user identifiers. Th

marketing

Knowledge Base Article

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Create Do Not Reach Lists

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Sprinklr Copilot Features for Service

Sprinklr Copilot transforms customer service operations by leveraging AI to deliver faster, more personalized support across all digital channels. It assists agents by summarizing conversations, suggesting empathetic and compliant responses, and automating routine tasks like ticket categorization an

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Service

RS
Agent Performance- Time Card

An Agent Performance Time Card typically refers to a detailed record or report that tracks the performance of customer support agents or employees over a specific period. This report includes data related to the agent’s work hours, tasks completed, response times, customer interactions, and other re

Service

Knowledge Base Article

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Detailed Dashboards

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Skill-based assignment in voice campaigns

With the skill-based assignment, you can ensure the assignment of calls/cases to agents equipped with particular skill-set as in real life, thus, reducing the AHT by 5% to 10%.Skill-based assignment works in the following way:1. Assign skills to agents: Seamlessly assign skills to the agents or a us

campaign management

Sprinklr Service

Service

Agent Skills

+3

Knowledge Base Article

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Skill Based Assignment in Voice Campaigns

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Notify if the message schedule time is in the past

Creating a Draft rule lets users know when the scheduled date of a message is in the past to ensure that all messages can be scheduled on time. Once the rule is enabled, all the draft messages satisfying the condition will have the selected actions initiated on it.Example Use case shown below: An em

marketing

Draft Rules

Rule Engine

Knowledge Base Article

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Draft Rules

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Introduction to Product Insights

Sprinklr’s Product Insights helps you understand how customers feel when they interact with a product by capturing customer experience data at the point of occurrence. Sprinklr’s industry-leading artificial intelligence (AI) and natural language processing (NLP) models convert that data into insight

Insights

Knowledge Base Article

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What is Product Insights?

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How to Create Volumatic Ads Benchmarks in Bulk

To Bulk Import Advertising BenchmarksClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Benchmarks within Analyze.Click the Import icon  in the top right corner of the Ads Benchmark window.On the Import Benchmark pop-up window, if you are importing benchmarks for the

marketing

Knowledge Base Article

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Creating a Benchmark

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How to Create an Audience Group

Creating an Audience Group provides you with a new way of grouping the audience assets as individual groups and also using them in your ad creation and ad reporting process. This will allow you to improve your campaign workflow through easier campaign creation and improved visibility into audience p

marketing

Knowledge Base Article

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Create Audience Group

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Send Custom Reminder Notification to Users / User Groups / External Users

Create a task rule to automatically send custom notification to users before the task is due. This way the task assignees can easily stay on top of tasks and ensure timely completion and you can send a customized notification as well. Users will need to set up the rule and enable it. Once the rule i

marketing

Task Rule

Send Reminder Notifications

Rule Engine

Knowledge Base Article

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Task Rules