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Configure Processing Tool in Agent Copilot

The Processing Tool in Agent Copilot simplifies API responses by converting them into readable formats. It works with the API Tool to handle large datasets and allows custom formatting to match user needs.Key BenefitsImproved Readability: Converts complex API data into clear, easy-to-understand form

Knowledge Base Article

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Supported Tools

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Create and Use TikTok Lead Forms

TikTok Lead ads allow you to find people who may be interested in your products or services and get them to share their information with you directly on TikTok. You can create TikTok Lead Forms in Sprinklr Marketing (Ads) to cultivate prospects and engage leads on TikTok and improvise your business

marketing

Knowledge Base Article

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TikTok Advanced Capabilities

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Telegram Channels and Groups

PersonaPublishing & Engagement AgentsCommunity ManagerSocial Media ManagerUse CaseMonitor / listen to what is being discussed in the Telegram Group, at minimum the Telegram Group.Analyze the message within the Telegram group, and derive sentiments (positive, natural, negative) out of the same. L

social

Telegram Channels and Groups

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Telegram

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Sprinklr Marketing 20.2.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Grab YouTube Live Chat messages

Introducing Live Chat EngagementWe are excited to announce a significant update for Sprinklr's YouTube capabilities: the ability to fetch live chat messages. This new functionality enhances your interaction capabilities, making it easier to stay connected during live events.What’s New?Live Chat

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Knowledge Base Article

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Engage with messages from YouTube

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Voicemail/Answering Machine Detection for Dialer Calls

Answering Machine Detection (AMD) is a technology used in telecommunications to identify whether a call has been answered by a human or a machine, such as an answering machine or voicemail system. This technology plays a crucial role in optimizing communication strategies by determining the appropri

Service

Knowledge Base Article

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Answering Machine Detection

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Citrix Media Offloading in CTI

Citrix Media Offloading enhances voice quality for agents using Citrix Virtual Desktops by processing audio locally on the agent’s machine instead of routing it through Citrix servers.Key BenefitsImproved voice quality for agents in Citrix environmentsReduced latency, echo, and jitter for clearer co

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marketing

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Knowledge Base Article

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Citrix Media Offloading

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Add a Vanity URL

A vanity URL is a unique web address that is branded for marketing purposes. It is easy to remember, share and can be used for publishing. Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created with the pro domain of a URL shortener. Sprink

experience:space

cloud:core

vanity urls

article:howto

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Knowledge Base Article

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URL Shorteners

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Introduction to Dynamic Video Templates

Why do you need video templates?Today videos have overpowered all other forms of content on social media platforms. Be it short-form videos like Facebook status videos, Instagram shorts, or long-form videos like Youtube videos, videos are everywhere. Businesses invest and depend on design agencies t

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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Call Prioritisation in Voice Blended Work Queues

Call prioritization in voice-blended work queues determines how scheduled callbacks are queued and dialed when both inbound and outbound voice interactions share the same queue. In a blended environment, inbound calls and outbound callbacks compete for the same agent pool, making it essential to man

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Sprinklr Service

New Article

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Knowledge Base Article

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Additional Use Cases

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Callbacks in Sprinklr

Business use caseThe business use case is to ensure agents are able to reach out to customers via voice channel swiftly, post a prior contact or attempt of contact by the customer to a brand via any of the available channels.Impact created by Callbacks on businessCallbacks assist businesses in rampi

Callbacks

Service

Voice

Knowledge Base Article

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Callback Overview

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Import training datasets using FPDI

Brands desire greater authority over their Text Classification training datasets. ​They prefer to have their data scientists create the training datasets themselves, determining which message variations to include, rather than relying on suggested messages from social and website sources. Additional

Insights

ai studio

Knowledge Base Article

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Import Training Datasets Using FPDI

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Conditions Applicable on Journey Facilitator - Advocacy

The Journey Facilitator feature allows admins to send automatic email nudges to you based on specific conditions. These nudges aim to reactivate you on the advocacy platform. Admins can select from various conditions to create cases for sending these emails. Below are the conditions that can be used

Advocacy - SES

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Social - SES

Knowledge Base Article

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Journey Facilitator in Advocacy

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Agent Usage

Tracking agents' use of articles while handling cases is essential for understanding the effectiveness of your knowledge base. This article covers reporting that helps monitor which articles are being utilized, how frequently they are accessed, and their impact on case resolution.Note: The Widget co

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Reporting and Analytics

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Product Level Videos in Sprinklr for Meta

Product Level Video: OverviewProduct Level Video (PLV) allows advertisers to enhance Advantage+ Catalog Ads by incorporating video assets at the product/SKU level. This integration enables advertisers to effectively reach their audience with product-focused videos across all Meta placements, such as

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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Agent Performance Digital

The Agent Performance Digital Report provides comprehensive insights into an agent's performance across various digital channels such as chat, email, and messaging platforms. It tracks key metrics like response time, which measures how quickly agents respond to customer queries, and resolution time,

Service

Knowledge Base Article

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Detailed Dashboards

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How to Apply Custom Fields to Ads using Reverse Naming Conventions

Automatically update your custom fields and reduce the average workflow duration using reverse naming conventions.​When building Ad Campaigns in native, users will often follow a naming convention, but when the Ads get auto-imported into Sprinklr no Custom Field tags will be applied to them, which m

marketing

Knowledge Base Article

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Advanced Use Cases

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Create and Assign Connected User Groups

Overview Based on the Dynamic User Groups, Connected User Groups allow us to set the corresponding User Group/Task Queue as a subscriber to a task within the Workflow Engine. Create a Connected User Group Click the New Tab icon  and select Settings under the Social C

experience:space

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release:N-A

productmodule:workflow-engine

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Knowledge Base Article

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Create and Assign Connected User Groups

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Auto-schedule copies of Brand Post (Distributed Admins)

PERSONADistributed AdminSprinklr UserUSE CASEThis feature is most useful for Distributed admins who want to publish posts, without involving the Distirbuted users, in a way that a copy of the post is automatically scheduled for 30 minutes later. VALUEThe benfit of this capability is that the Distrib

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Auto-schedule copies of Brand Post

Social - SES

DST - SES

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Knowledge Base Article

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Campaigns (Distributed Admin)

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Record Manager - An Overview

A Record Manager is a configurable, tabular interface used to display and manage records for a specific entity in a structured, user-friendly format. It acts as a central workspace where teams can view, filter, and act on entity data in real time—tailored to their specific business roles and workflo

Knowledge Base Article

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Record Manager - An Overview