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Conversational AI - Admin Panel and Toggles

OverviewConfigure various settings for your conversation AI application.Timeout SettingsThe timeout happens when a user does not respond for a specified duration. Using Timeout Settings, you can handle the scenarios by reminding them that you are expecting a reply or take some specific actions. For

Conversational AI & Bots

Service

Knowledge Base Article

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Advanced Settings

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Configure Rules to Merge and Remove Custom Fields

Overview You can now automate the Message Property Action for multi-select message option fields, to Merge and Remove, along with Set and Unset. Note: This is applicable to Custom Field, Profile, Messages,

article:topic

stage:draft

experience:v3

Knowledge Base Article

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Custom Fields

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Add a Delegate in Distributed

PersonaDistributed User Use CaseDistributed users can now add delegates who can work within the Distributed platform, abiding by the permissions given by the distributed user. The delegate invited by the user to the platform can access some/all the accounts for which the Distributed user is the Acc

social

Adding a Delegate in Distributed

Delegate in Distributed

Social - SES

+2

Knowledge Base Article

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Governance (Distributed User)

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Guided Workflow Canvas - UI Capabilities

This article provides detailed information on the Guided Workflow Canvas UI capabilities. ​​Actions on a NodeHover over the card to perform the following quick actions: Edit Element: Modify the properties of the element.Delete Element: Remove the element from the workflow.Once you click on the optio

Service

Knowledge Base Article

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Guided Workflow Canvas

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After Call Work (ACW) in CTI

After Call Work (ACW) in CTI enables agents to complete call-related tasks such as updating case details, capturing notes, and performing follow-up actions efficiently. CTI supports key ACW capabilities that help agents document information at the right time, reduce post-call effort, and maintain co

Platform

Updated Article

26.4

Sprinklr Platform

Knowledge Base Article

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After Call Work (ACW) in CTI

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How to Apply Custom Fields to Ads using Paid Pre Publishing Rules

Leverage pre-publishing rules to secure your outbound publishing and automate your tasks.​Using the Pre-Publishing rules, advertisers can set certain rules on the posts/Paid Initiatives before publishing them. This capability improves the Paid Initiative configuration process through automation befo

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configuration

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Quick Filter in Locked Mode

Quick Filters (QFs) are essential tools that help you personalize the data you view in dashboards without altering the underlying data or structure. This feature is a subset of Quick filters and explains the presence of Quick Filter in Lock Dashboad Experience. This is a user governed entity, and sh

social

Reporting - SES

Social - SES

Knowledge Base Article

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Getting started with reporting dashboard

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Navigate through the Persona Application

OverviewIn this article, we will talk about the different sections present in the conversational ai persona application.Let's BeginSwitch to the Conversational AI Applications tab where you can either create a new application or make changes to the existing ones.Click the desired application ca

Service

Knowledge Base Article

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Conversational AI Persona Application

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Refining Surveys Using AI-Powered Survey Quality Score

The Smart Survey Reviewer in Sprinklr Surveys aims to assist users in recognizing and resolving possible problems within their surveys. It evaluates the survey's framework, offering a Survey Quality Score, pinpointing areas that need enhancement, and classifying issues according to their severity, L

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Refining

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Configure a URL shortener

Reduce the URL length and include the link in your social media posts to direct customers to your website and apps.URL Shortener is a tool that reduces the length of your URL. It can be created for use when publishing content that includes links. When URL shorteners are applied in the Publisher, you

URL Shortener

Insights

social

Service

Knowledge Base Article

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URL Shorteners

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Introduction to Outbound rules

Leverage outbound rules in Sprinklr's Rule Engine to control the properties of messages that are sent out. Use cases & Value impactOutbound Rules are utilized to solve various specific automation needs. Some of these key use cases are listed below:Create Variants from Scheduled MessagesInitiate

Outbound Rule

social

Create Rule

Outbound Message Rules

+1

Knowledge Base Article

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Outbound rules

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Sprinklr Marketing: 18.8 Capabilities and Enhancements

Sprinklr's 18.8 release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8 Summer Release (August)

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Source Coverage in Locations Insights

Different ways of sourcing dataLocation Insights primarily accesses data via four channels for generating actionable AI based insights:Review Source PagesOwned AccountsFirst Party Data Ingestion (FPDI)Social ListeningReview Source PagesReviews for brands or services on a review page can be sourced i

Insights

Knowledge Base Article

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Sources

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Workload Performance Report

The WFM Workload Performance Report under the Social Analytics Data Source delivers comprehensive insights into Work Type performance metrics, enabling more informed decision-making and operational analysis. Key metrics covered in this Report include forecasted versus actual volume and abandoned cal

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Other WFM Reports

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Create Scheduled Exports to keep your team informed

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

Insights

Create Scheduled Exports

Knowledge Base Article

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Scheduled Exports

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Manage Statuses

Overview Within Status management, you can edit or delete a Status. Edit a Status Hover over the Status's Options icon  and select the Edit option.   Upon updating Status details, click Save to save your changes. Delete a Status H

experience:space

marketing

Insights

article:howto

+8

Knowledge Base Article

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Manage Statuses

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Snapchat Ads Optimization

Optimize your Snapchat Ads towards a specific action such as installing your app, watching a video, or completing a purchase with goal-based bidding. In this article, you'll learn about the Snapchat optimization goals available in Sprinklr and how to setup the optimization goals for Snapchat Ads.​En

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Compose LinkedIn Conversation Ads

Engage your prospects in a more targeted, personalized, and effective way using Conversation Ads on LinkedIn.To drive quality results in today's evolving landscape, you need to have quality conversations with professionals. Conversation Ads on LinkedIn are a great way to reach and engage your c

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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What is Location Insights?

Sprinklr's Location Insights helps you understand how customers feel when they interact with a brand/service by capturing customer experience data at the point of occurrence. Sprinklr’s industry-leading artificial intelligence (AI) and natural language processing (NLP) models convert that data

Insights

Knowledge Base Article

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What is Location Insights?

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Setting Up Survey Distribution Using Anonymous Link

With Anonymous Link Distribution, you can share your surveys through a single link while maintaining participant anonymity. This makes collecting feedback without tracking identifiable data easier and ensures unbiased responses. Additionally, you can monitor basic performance metrics like response c

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Anonymous Survey Distribution