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Upgraded Smart+ Campaigns

TikTok Upgraded Smart+ Campaigns allow you to use TikTok's automation for targeting, bidding, and creative optimization, while still giving you the option to switch to manual controls when needed.This campaign type simplifies setup and uses TikTok optimizations to improve delivery performance.​Suppo

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Publish TikTok Ads

RS
After Call Work (ACW) in CTI

After Call Work (ACW) in CTI enables agents to complete call-related tasks such as updating case details, capturing notes, and performing follow-up actions efficiently. CTI supports key ACW capabilities that help agents document information at the right time, reduce post-call effort, and maintain co

Platform

Updated Article

26.4

Sprinklr Platform

Knowledge Base Article

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After Call Work (ACW) in CTI

SH
Conversational AI - Admin Panel and Toggles

OverviewConfigure various settings for your conversation AI application.Timeout SettingsThe timeout happens when a user does not respond for a specified duration. Using Timeout Settings, you can handle the scenarios by reminding them that you are expecting a reply or take some specific actions. For

Conversational AI & Bots

Service

Knowledge Base Article

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Advanced Settings

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How to Configure Approval Workflows for Ad Campaigns & Creatives

Approval Paths can use a combination of Approval Queues, Tiered Approvals, and Rules to provide governance over your Ads. Below, we'll explore how you can define and automate approval paths for Ads to ensure that it adheres to your team's workflow and approval requirements.​ In this a

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Advanced Use Cases

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Refining Surveys Using AI-Powered Survey Quality Score

The Smart Survey Reviewer in Sprinklr Surveys aims to assist users in recognizing and resolving possible problems within their surveys. It evaluates the survey's framework, offering a Survey Quality Score, pinpointing areas that need enhancement, and classifying issues according to their severity, L

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Refining

SH
Source Coverage in Locations Insights

Different ways of sourcing dataLocation Insights primarily accesses data via four channels for generating actionable AI based insights:Review Source PagesOwned AccountsFirst Party Data Ingestion (FPDI)Social ListeningReview Source PagesReviews for brands or services on a review page can be sourced i

Insights

Knowledge Base Article

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Sources

SH
Configure a URL shortener

Reduce the URL length and include the link in your social media posts to direct customers to your website and apps.URL Shortener is a tool that reduces the length of your URL. It can be created for use when publishing content that includes links. When URL shorteners are applied in the Publisher, you

URL Shortener

Insights

social

Service

Knowledge Base Article

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URL Shorteners

SH
How to use Topics in dashboards?

Topics act as a source to input and run various analyses on the fetched mentions and get granular actionable insights.Steps to add Topic on the dashboards using Topic NameOpen the dashboard in which you want to add a Topic or create a new dashboard.Inside the dashboard or widget filter, apply Topic

Insights

Knowledge Base Article

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Using Topics

RS
Workflow Logic Elements

The following topics are available in this article:Update PropertiesDecision BoxGo To Node Add Loop Node Break Loop NodeCall Another Guided WorkflowEmbed Guided WorkflowBusiness Hour Check Various Fields in Business Hour NodeEnd Current WorkflowEnd Execution Import Template ​OverviewThis article

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

SH
Configure Rules to Merge and Remove Custom Fields

Overview You can now automate the Message Property Action for multi-select message option fields, to Merge and Remove, along with Set and Unset. Note: This is applicable to Custom Field, Profile, Messages,

article:topic

stage:draft

experience:v3

Knowledge Base Article

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Custom Fields

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Reporting on Video Calls

Video call is a feature that allows brands to make one way or two way video calls on web/mobile. By creating reporting widgets, you can measure the performance of video calls and analyze how it helps brands in providing a more engaging connection with customers.To configure a reporting widgetClick t

Service

Knowledge Base Article

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Module Wise Use Cases

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Introduction to Outbound rules

Leverage outbound rules in Sprinklr's Rule Engine to control the properties of messages that are sent out. Use cases & Value impactOutbound Rules are utilized to solve various specific automation needs. Some of these key use cases are listed below:Create Variants from Scheduled MessagesInitiate

Outbound Rule

social

Create Rule

Outbound Message Rules

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Knowledge Base Article

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Outbound rules

SH
Compose LinkedIn Conversation Ads

Engage your prospects in a more targeted, personalized, and effective way using Conversation Ads on LinkedIn.To drive quality results in today's evolving landscape, you need to have quality conversations with professionals. Conversation Ads on LinkedIn are a great way to reach and engage your c

marketing

Knowledge Base Article

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Compose LinkedIn Ads

SH
What is Peer-to-Peer Calibration?

You can create a Peer-to-Peer Calibration flow, bringing together a group of auditors to collectively evaluate a single case. These evaluations are conducted on new cases with no existing evaluations, aiming to calculate the variance among different P2P auditors.Note: The Primary Evaluator is allowe

Service

Knowledge Base Article

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Peer to Peer (P2P) Calibration

RS
Create and Configure a Record Form

This article outlines the steps to create and configure a Record Manager in Entity Studio.​Create a Record FormFrom the Launchpad, click Sprinklr Service tab, and under Persona App, click Entity Studio. The Entity Manager page appears. ​The Entity Manager page appears with the list of entities. Sea

Knowledge Base Article

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Create and Configure a Record Form

RS
Creating a Dataset

This module allows you to design personalized reporting dashboards to evaluate survey outcomes based on their unique requirements. It offers more flexibility than the conventional per-question analytics feed, which presents a static, non-adjustable perspective. With this feature, you can choose pert

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Custom Reporting of Multiple Survey Projects

RS
Overview of Agent Copilot Architecture

The Agent Copilot is built on a modular and scalable architecture. It is designed to manage user interactions and deliver intelligent responses using a combination of AI services and Sprinklr capabilities. This section provides a detailed overview of the core components and how they work together to

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Introduction to Agent Copilot

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Design the Experience (Earned Content)

Overview After setting up Engagement Dashboards, curating content, and tagging posts, you're ready to begin creating the Gallery itself. First, you'll start with adding a Gallery and then you will move on to editing the appearance and feel. Create a GalleryClick the New Tab icon  and selec

experience:space

Display - SES

article:howto

release:N-A

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Knowledge Base Article

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Gallery

RS
Progressive Screener: A Simpler Way to Onboard Users in Advocacy

OverviewProgressive Screener (also called Screener v2) is a redesigned onboarding experience in Advocacy that makes signup faster and simpler.Previously, users had to complete all screener questions before entering the platform. This often resulted in long and repetitive forms, duplicated informatio

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Screener V2

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Customer Authentication in Care Console and Agent Console

Customer authentication is often critical in digital care for regulated industries that deal with sensitive customer information such as banking, telecom, healthcare, hospitality, etc.When a user approaches a brand for any assistance, validating that person's identity establishes trust for furt

Service

Knowledge Base Article

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Customer Authentication