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RS
Manage Shifts in Sprinklr WFM

Shifts refer to the specific time periods during which agents are scheduled to work. They are strategically planned to ensure customer service operations run smoothly and continuously. This section outlines the essential steps for managing Shifts, including:Creating ShiftsEditing ShiftsCloning Shift

Sprinklr Service

20.10

Service

Updated Article

+1

Knowledge Base Article

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Manage Shifts

SH
Use API to Trigger Journeys Based on External Events

SummaryYou can run automated customer journeys that are triggered by API, based on external events, such as filling up a form by a user on a website, completion of an online purchase, or receiving a message on a social channel.Method: HTTPEndpoint: POST api/marketing-journey/triggerFormat: JSONHeade

marketing

API to Trigger Journeys

Journey Facilitator

Knowledge Base Article

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Trigger Journeys via API

RS
Sprinklr Social: 20.7.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

Sprinklr Social Release Notes

marketing

Insights

Release Notes 2025

+3

Knowledge Base Article

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20.7.1 Patch (1st Aug '25 Onwards)

RS
Summarize Widgets with AI

The Widget Summarizer is a one-click AI+ feature that delivers key insights directly from a widget, offering concise, actionable summaries alongside the visualized data. It removes the need for multiple drilldowns, giving you fast access to high-level takeaways. By pinning these summaries next to th

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

SH
X Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

RS
Agent Details Report

The Agent Details Report tracks platform-level activities performed by individual users to support administrative visibility, security, and compliance. This includes logging changes to user properties such as name, email, or assigned roles; updates to permission levels and access rights; login and l

Service

Knowledge Base Article

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Detailed Dashboards

RS
TikTok Business API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the API capabilities and limitations of TikTok Business as a channel in Sprinklr.​Enablement note: To learn more about getting this capability enabled in your environment, please work with your Success Manager.Engagement capabilities The table below specifies if the me

social

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

SH
Universal Search: Profile Option

Universal Search supports searching by Profile. Audience Profile can be searched by Profile Name, Channel, Global Profile List, Workspace Profile List, and Tags. There is no minimum number of characters required for Universal Search of Audience Profiles. This capability is partic

experience:space

article:howto

social

Service

+7

Knowledge Base Article

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Universal Search

SH
Surveys on Community

Surveys are an integral part of obtaining valuable customer feedback and insights, a vital aspect for businesses looking to enhance their products and services. Community product is natively integrated with Surveys feature that allows you to send surveys to users seamlessly and efficiently when they

Service

Knowledge Base Article

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Native Sprinklr Integrations

SH
Ads Manager Pivot Navigation & Actions Available

SUMMARYThis article will cover all the various actions available in ads manager pivot and their descriptions. Actions in Ads Manager pivotThere are a number of actions you can take to view and manage information within the Pivot Table. In the overview image and table below, you will find description

marketing

Knowledge Base Article

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Getting Started

SH
Create a Outbound Column

Outbound Columns provides multi-column layouts using those you can monitor, engage, and take action on messages within Sprinklr. In this article, you can explore how to use Outbound Dashboards to keep abreast of conversations about your brand.Steps to create a Workflow ColumnClick the New Tab icon .

Engagement - SES

create outbound column

social

outbound column

+1

Knowledge Base Article

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Getting started with Social Engagement

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Compose Facebook Slideshow Ads

You can create Facebook Slideshow Ads from the Ads Composer. Facebook Slideshow Ads are a lightweight video ad formats created from three to ten still images. Slideshow reduces the need for video production time and resources. Because of its smaller file size, it extends eye-catching ads to people o

marketing

Knowledge Base Article

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Facebook Ad Formats

RS
Add a Telegram Proxy (Corezoid) Account (Limited Availability)

Corezoid is an Actor Engine that lets you build, host, and run algorithms of any complexity in the cloud: chatbots, communication scenarios, CRM functionality, client support, omnichannel marketing campaigns, hardware monitoring, anti-fraud solutions, financial management tools, and so on.On Sprinkl

social

Knowledge Base Article

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Telegram Proxy (Corezoid)

SH
Add an Apple Messages for Business account

Apple Messages for Business is a service that allows your organization to chat directly with your customers using the Messages app.​You can configure and add your Apple Messages for Business account in Sprinklr. By adding this account to Sprinklr, you will be able to interact with wider audiences. T

Service

Knowledge Base Article

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Account Addition

RS
Sprinklr Social: 26.4 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

social

Sprinklr Social

Social RN 2026

New Article

+1

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

RS
Tiered Approval in Sandbox Change Management Workflow

Note: This feature is a Limited Availability feature and DP controlled. To enable this feature in your environment, contact your Success Manager. Alternatively, you can submit a request at tickets@sprinklr.com.Sprinklr has enhanced its Sandbox ChangeSet approval and Refresh processes by integrating

marketing

Insights

social

20.10

+3

Knowledge Base Article

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Deploying Inbound Change Set

SH
Additional Options for User Password Governance and Account Unlock

Global Admins can access Customer Security Settings in the environment they administer. Here, workflows can be set for recovering passwords and unlocking accounts for users within the environment. Workflows to unlock a locked account can allow users to get back into their Sprinklr accounts

experience:space

cloud:core

Insights

release:N-A

+11

Knowledge Base Article

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User Management

SH
Introduction to Agent Nudges

Nudges leverage AI to predict customer intent in real-time and deliver the next best action in Care Console to assist agents proactively. Nudges can also be triggered based on a keyword, CSAT, etc.They are actionable and have button actions such as to open a guided workflow or a knowledge base artic

Service

Knowledge Base Article

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Overview

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Actions Availaible in the Journey Builder Canvas

Actions and Conditions are the building elements of a customer journey flow. Arrange different actions and conditions in a way that the customers move along the mapped path to achieve the journey goal.Journey Elements - Actions and ConditionsActions in Journey BuilderSend Message: This action elemen

experience:space

Automate Marketing Campaigns

article:howto

Marketing Automation

+6

Knowledge Base Article

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Journey Builder

RS
Support for Granular Permissions Consent Screen during Google Account Authorization

Google has changed its OAuth authorization screen to have a granular consent screen allowing users to choose or not choose each permission or scope manually. With granular permissions, consumers get more fine-grained control over what account data they choose to share with each app. By letting users

social

Knowledge Base Article

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Getting started