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How to Add Alt Text to Ad Images or GIFs

In a continuous effort to make Sprinklr accessible for one and all, we have introduced the capability to add Alt Texts to your Ad images or GIFs. You will have a text box dedicated to your alt text alongside the media within Creative Library, Ads Composer, and Ads Manager. You can also add alt text

marketing

Knowledge Base Article

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How to add Add Alt Text to Ad Images or GIFs

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How to Fetch or Push Information to External System?

We can fetch or push data to external system using APIs and we can configure those API execution inside IVR using Add API node.What are APIs?APIs are mini programs that help to fetch data from third party servers or applications. It can be a CRM system that stores customer information, or secured ba

Service

Knowledge Base Article

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How to Setup Business Logic

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Product import/export configurator

Leverage the enhanced product import/export configurator to optimize and streamline the bulk import/export of your products. ​Sprinklr provides you the capability to bulk import/export your products. However, uploading products manually can be time-consuming and error-prone due to the manual steps i

Insights

Product Export Configurator

Product Import Configurator

Knowledge Base Article

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Products

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Hard Masking of PII Content

Hard masking of PII (Personally Identifiable Information) content refers to a technique used to protect sensitive personal data by partially or completely obscuring specific information within a message. PII includes data elements such as names, addresses, social security numbers, phone numbers, and

Service

Knowledge Base Article

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PII Masking

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Call Detailed Report

This is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken during the call processing and the

Service

Knowledge Base Article

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Reporting & Analytics

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Assign task to a Group of Users

Tasks can be assigned to a specific user, a group of users or an external user. In this article you can understand how to assign a task to a group of users. Although the task is assigned to only one user, defining task queues as a part of the task allows the users belonging to the task queue to take

marketing

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in Workflow

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Add LINE Ads Accounts

LINE is a mobile-first application where you can exchange texts, images, video, audio, and conduct free VoIP conversations and video conferences. Sprinklr supports ad publishing and reporting from your Line Ads account.Note: You will need to be an Admin on native to add an ad account in Sprinklr.Pre

marketing

Knowledge Base Article

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Setting Up LINE in Sprinklr

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Search for an Asset

You can leverage asset search functionality to quickly identify assets for your search criteria. You can search based on asset type, status, custom fields, and other available fields. This article will take you through the steps to achieve the same.Steps to Search AssetsClick the New Tab icon and s

DAM - SES

social

Search for an Asset

Social - SES

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Knowledge Base Article

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Actions on Asset Manager

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Creating a Stats Import Template

SUMMARYThis article covers how to create a stats import template which is the first step to import any external data and use it in ads reporting or optimization. Templates are required in order to map the headers of the file with Sprinklr dimension name the header corresponds to. This is to ensure d

marketing

Knowledge Base Article

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Setting Up Stats Import

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Sending a WhatsApp Flow and Receiving Response via Bot Application

Before You Begin​Before you begin, ensure the following prerequisites are met:A WhatsApp Flow asset has been created.Your business is verified.High message quality is maintained. Sending a FlowThis process outlines the steps for sending a flow through WhatsApp using a dialogue tree. By selecting the

Service

Knowledge Base Article

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WhatsApp Flows

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Third Pane Activation

Third Pane Activation controls which third pane is shown to which users. This allows administrators to tailor contextual information based on personas, roles, user groups, or individual users.You can create multiple third panes for the same entity. Third Pane Visibility determines:Which third pane o

Knowledge Base Article

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Third Pane Visibility

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Create Custom Entity

​​​Custom Entities are User-defined entities created to model business-specific data such as Transactions, Appointments, Products, Loyalty Cards, or Configuration Tables. To understand more about entities refer to Entity Studio - An Overview article.Accessing Entity ManagerFrom the Launchpad, click

Updated Article

26.4

Sprinklr Platform

Knowledge Base Article

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Create Custom Entity

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Tiered Approval in Sandbox Change Management Workflow

Sprinklr has enhanced its Sandbox ChangeSet approval and Refresh processes by integrating Tiered Approval support. This advancement allows users to establish structured, multi-level approval workflows directly within the Sprinklr platform, ensuring that changes undergo thorough review and approval b

marketing

Insights

social

20.10

+3

Knowledge Base Article

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Deploying Inbound Change Set

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Add a Telegram Proxy (Corezoid) Account (Limited Availability)

Corezoid is an Actor Engine that lets you build, host, and run algorithms of any complexity in the cloud: chatbots, communication scenarios, CRM functionality, client support, omnichannel marketing campaigns, hardware monitoring, anti-fraud solutions, financial management tools, and so on.On Sprinkl

social

Knowledge Base Article

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Telegram Proxy (Corezoid)

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Compose Facebook Slideshow Ads

You can create Facebook Slideshow Ads from the Ads Composer. Facebook Slideshow Ads are a lightweight video ad formats created from three to ten still images. Slideshow reduces the need for video production time and resources. Because of its smaller file size, it extends eye-catching ads to people o

marketing

Knowledge Base Article

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Facebook Ad Formats

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How to Create a Scheduled Export in Ads Reporting

​Export Options in Ads Reporting​One time Exports To Schedule an ExportAutomated Email ExportsField DescriptionsSchedule exports in settingsAds Reporting Export offers a way to download the information from your Paid Reporting dashboards or widgets in a variety of formats. You may download the repor

marketing

Knowledge Base Article

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Create & Manage

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How to access AI Studio and the required permissions

Navigating to AI StudioThere are two ways to navigate to AI Studio – through regular user flow and persona app.Regular user flowClick the New Tab icon. Under Sprinklr Insights, click AI Studio within Learn. You will then see the AI Projects Record Manager window with a list of previously created pro

Insights

ai studio

AI Studio permissions

Knowledge Base Article

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Sprinklr's AI Studio

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Setting up an Adhoc Standard WhatsApp Survey Distribution

The standard WhatsApp survey feature enables users to efficiently share survey links through WhatsApp. Surveys can be sent to individual contacts or groups, guiding recipients to a mobile-friendly form for easy and seamless completion. Distribution can be done either on an ad-hoc basis or through au

Sprinklr Insights

26.1

Insights

20.10

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Knowledge Base Article

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WhatsApp Distribution

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Capabilities of Guided Workflows

A Guided Workflow is a robust tool for business process automation, crafted to simplify operations by gathering inputs and performing actions based on a predetermined workflow. By integrating various capabilities of Guided Workflows, customer support teams can assist their clients more effectively a

Service

Knowledge Base Article

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Introduction to Guided Workflows

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Audit Checklist/Form Scoring

Scoring happens on the checklist only when Enable Scoring is enabled at the checklist level which adds the support to associate points w.r.t to the options.​Scoring is supported on these Item Types:PicklistMulti-PicklistCheckboxRadio ButtonRating ScaleChecklist Scoring happens at three different lev

Service

Knowledge Base Article

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Audit Checklist Builder