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Reporting for Sandbox

In Sprinklr Analytics, you can create a report for Sandbox using the Sandbox Attributes as metrics & dimensions. In addition, Sandbox reports can be constructed in the Reporting Home, which is designed to allow you to easily create and save custom reports for personal or shared use.&nb

experience:space

marketing

Sandbox Reporting

article:howto

+4

Knowledge Base Article

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Miscellaneous

RS
ADR Frequently Asked Questions

This article outlines some of the Frequently Asked Questions (FAQs) of Active Data Retention (ADR). A. Notification & scope of impact1. What is ADR and how does it work?Active Data Retention (ADR) is a paid entitlement that defines how long Sprinklr retains and provides access to your data acros

Knowledge Base Article

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Active Data Retention (ADR)

RS
Audit Checklist Permissions

Following are the permissions and corresponding descriptions relevant to the audit checklist.Audit Checklist ReponsesPermissionDescriptionWhen QM is not enabledViewAllows users to view audit in the virality and case third pane.EditAllows users to edit the completed audit done by the logged-in user.D

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Audit Checklist Builder

RS
Building a Static Flow

Before You BeginEnsure you have an understanding of WhatsApp Flows and the various elements required for their compositionConversational AI Persona Application setupEnabling Flows for Associated Partner Environment and Numbera) Identifying Partner ID:Login: Access your Sprinklr environment using the

Service

Knowledge Base Article

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WhatsApp Flows

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Bulk Import Assets

Bulk upload enables you to import up to 1,000 assets in a single action, streamlining the process of building your content library. Assets can be added via a .zip file or through direct URLs, offering greater flexibility in how you manage your uploads. This functionality now supports Post assets acr

DAM - SES

social

Bulk import assets

Assets Bulk Import

+2

Knowledge Base Article

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Manage assets

RS
Decoupling ACW from Voice

There are two ways by which you can access Disposition Plans, either through ACW Manager or from Voice Care. In the First method, once you enable an ACW DP, you can browse to the URL, care/after-call-work/manager, or open a new tab and type After call Work in the universal search, to access ACW Mana

Service

Knowledge Base Article

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Decoupling ACW from Voice

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How to Filter and Update Ad Creatives in Ads Manager

You can view and edit your Ad Variant details from the Ads Manager. One of the many actions you can perform on the ad variant level is to update your existing ad creative assets with new creatives. This will help you save a lot of time as you can easily filter the creatives and sort them as desired.

marketing

Knowledge Base Article

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Ad Campaign Management

RS
Sprinklr Copilot for Social - Discover Content in Editorial Calendar

OverviewSprinklr Copilot for Social simplifies the process of finding posts and drafts in the Editorial Calendar or Planner using natural language. Whether you're new to Sprinklr or aiming to work more efficiently, Copilot lets you accomplish tasks without the hassle of navigating complex filters.No

Publishing - SES

social

20.7.1

Sprinklr Social

+3

Knowledge Base Article

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Social Copilot

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Publish Articles on Sprinklr Community

After you create a knowledge base category and add articles within it, you must map it to the community to publish the articles in a given community.For those utilizing the Knowledge Base APIs to manage their own help center, the option to publish articles immediately upon approval is available, eli

Knowledge Base

Service

Community

Knowledge Base Article

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Help Center for Customers

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How to Modify Existing Campaigns in Ads Composer

In Ads Composer, you can use existing campaigns as template to reduce campaign creation time and to avoid creating campaigns from scratch. 1. Click the New Tab icon. Go to the Ads Composer by going to the Advertising Tab under Sprinklr Marketing.​​​Add to an Existing CampaignIn Ads Composer, you can

marketing

Knowledge Base Article

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Campaign Creation Using Existing Campaigns

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Onboard a WhatsApp Business App Account

You can add a WhatsApp Business Account in Sprinklr using the same phone number you use on the WhatsApp Business app. This allows the account to coexist on both platforms, letting you manage messages simultaneously through Sprinklr and the WhatsApp Business app.Note: After a business customer has be

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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WhatsApp Coexistence

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Utility Nodes in Journey Facilitator

This article covers some basic utility actions in Journey Facilitator like tge Go to Node, Delay Node and more​Go To NodeYou can connect two nodes using this node. Select Go To Node and then choose the node to redirect the conversation to.​Note that:​Go to Node cannot be connected to its immediate n

Service

Journey Facilitator

Build Customer Journey

Knowledge Base Article

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Journey Builder

RS
Text and Image (KakaoTalk Brand Message Template)

The Text and Image template in KakaoTalk Brand Messages allows businesses to combine descriptive text with a supporting image. Creating a Text and Image Template Follow these steps to create a Text and Image Template in Digital Asset Management: 1. Click the New Page (+) icon to open the Launchpad.

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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KakaoTalk Brand Message Templates

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About Flash Sale Bidding

​Businesses that engage in social media advertising often find themselves navigating through annual sales events during peak seasons. These high-stakes periods are marked by distinctive characteristics:Intense Competition: The landscape becomes fiercely competitive, with numerous advertisers vying f

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Group content in a Production Dashboard

In this article, you will learn how you can use the group-by feature to get a group-wise nested view of the dashboard.Group-By in the List ViewFrom the Dashboard Bar of the Production Dashboards window, click the Group By icon. On the Group By pop-up window, select the desired dimension from the dro

marketing

Manage Production Dashboards

Production Dashboard

Group By

Knowledge Base Article

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Production Dashboard Actions

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User Input for Individual Entity Actions

This feature allows users to define the Changeset Entity Action for each individual entity in the export file. As part of this enhancement, an additional column is added to the export file, enabling users to specify the required actions for each entity. Once updated, the export file can be importe

marketing

Insights

social

Service

Knowledge Base Article

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Deploying Inbound Change Set

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Ads Composer Section 7: Review

The Review window shows a holistic view of the campaign with information on the Account, Objective, Targeting, Budget, Creatives, and Optimization available in a single window.​In case of any errors, you will be prompted with error messages along with the option to Fix it. Clicking Fix it would dire

marketing

Knowledge Base Article

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New Campaign Creation

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Set Up LinkedIn Ads Conversion Pixels

A conversion-tracking pixel is a small piece of code that lets you keep track of conversions, such as purchases and sign-ups, on your website. Conversion Pixels allow you to see how your ads led to valuable actions on your website, including content downloads, sign-ups, purchases, and more

marketing

Knowledge Base Article

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Apply Tracking Parameters

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Universal Search: Outbound Message Option

Universal Search supports searching by Outbound Messages. Outbound Messages can be searched by Outbound Post ID, Message ID, Channel, Account, Campaign, and by Author. Use this feature to review past outbound messages from anywhere within the Sprinklr platform. To Search Outbound Messages In

experience:space

Insights

social

product:marketing

+9

Knowledge Base Article

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Universal Search

RS
Generate and Edit Images with Sprinklr AI+

OverviewWith Sprinklr AI+, you can do more than just generate unique images for your posts — you can also enhance and customize them using the AI-powered Image Editor. The Media Uploader lets you create AI-generated images from text prompts or reference visuals, which you can then refine manually or

marketing

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+