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Stop Loss Strategy Group FAQs

How often does the AI look at the data and make the decision to Pause/Activate Ads by Stop Loss?Every 15 minutes.If the Rolling Stop Loss is set for 1 day, will it look at the past 24 hours or from 12 a.m. midnight?It will look at data from 12 a.m. midnight based on Account Time Zone.Is it possible

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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How and when to use Backup Queues

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article lets learn about how backup queues work for a particular que

Service

Knowledge Base Article

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Additional Use Cases

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Ads Static Naming Conventions

What is a Static Naming Convention?Static Naming Convention is an additional feature that has been given along with Dynamic Naming Convention which works in run-time for Paid Initiatives, Ad Sets and Ads according to their properties.​Here a user can make a set of predefined rules to configure a new

marketing

Knowledge Base Article

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Static Naming Convention

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Meta Impressions Metric Deprecation in Social Analytics - Impact on Unified Analytics

OverviewMeta has deprecated multiple Impressions metrics across Facebook Page Insights API endpoint and introduced Views metrics as their long-term replacements. This change originates from Meta’s Graph API v21.0 updates. Starting November 15, 2025, any dashboard using Impressions metrics will displ

marketing

Knowledge Base Article

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Overview

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Analyse Performance With Extensive Reports

Supervisor Console is equipped with state of the art reporting capabilities allowing them to disect information, identify trends and insights. You can identify improvement areas and knowledge gaps, improve processes for Operational ReportsThe below listed reports are configured for the Supervisor or

Service

Knowledge Base Article

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Analyse Performance with Extensive Reports

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Sprinklr Service: Patch Changes (18.5.3)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.5.3 (July)

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Troubleshooting Steps & Best Practices

Previewing Rule Flow and Testing TriggersVia Rule EngineClick Triggers located at the bottom left of the Rule Engine window. This opens the Manage Triggers window on the right-hand side. On the Manage Triggers window, select the Test this Trigger option.Next, choose the desired case to run the rule

Service

Knowledge Base Article

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Automated Sampling and Allocation

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Sprinklr Copilot for Social - Widget Builder

OverviewSprinklr Copilot for Social enhances reporting capabilities with the introduction of the Widget Builder. This feature allows users to create reporting widgets using natural language, making data exploration faster and more intuitive.Earlier, when users asked reporting-related queries that di

Publishing - SES

social

Reporting - SES

Sprinklr Social

+4

Knowledge Base Article

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Social Copilot

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Prompt Engineering Best Practices

This guide outlines best practices for writing effective prompts in AI+ Studio, including how to construct system and base prompts, test deployments, and optimize prompt performance across models and use cases.What Is Prompt Engineering?Prompt engineering is the practice of writing clear and effecti

marketing

Insights

social

20.7.1

+4

Knowledge Base Article

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Prompt Engineering Best Practices

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Step-by-step overview for an Email Marketing Campaign

In this article, you will learn the step-by-step overview of the entire process for running an Email Marketing campaign in Sprinklr. 1. Create a campaignCreate a campaign or modify the existing campaign to send it across to the segmented users.2. Importing leads into SprinklrGather valuable leads by

marketing

audience

Targeting

Email Marketing

+2

Knowledge Base Article

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Setting up Email Marketing 

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Frequently Asked Questions - TikTok

In this article we will cover the most frequently asked questions about TikTok Business.FAQsSome metrics are not showing up in the brand’s dashboard. Is something broken?These metrics are refreshed in T+24 hours (UTC time) from the post being published at TikTok's end itself.Account-levelTikTok Foll

Frequently Asked Questions

social

faq

TikTok Business

Knowledge Base Article

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Know more - TikTok

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Sprinklr Social: Patch Changes (18.8.2)

With this release, deliver an enhanced customer experience with feature advancements in DAM, Publishing, UGC, Distributed, and Advocacy.

marketing

Insights

social

Service

Knowledge Base Article

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v18.8.2 (October)

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Smart Content Analytics

Permissions to access Smart Content AnalyticsReporting > Dashboards > Smart Content Intelligence​Enablement note: To learn more about getting this capability enabled in your environment, work with your Success Manager.To navigate to Smart Content Intelligence Dashboard Click the New

marketing

Knowledge Base Article

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Standard Marketing Reporting Dashboards

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Source Verification FAQs

Get answers to the most frequently asked questions about verifying sources supported by Sprinklr.​What does Source Verification mean in Sprinklr?Source Verification in Sprinklr is a process to determine if Sprinklr’s Listening can pull data from specific sources. Source verification is a two-step pr

Source Verification

Insights

Source Verification FAQs

Knowledge Base Article

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FAQs

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Insights Assistant

IntroductionIn simple terms, Insights Assistant is a tool that enables and assists in generating meaningful insights easily and in a timely manner. It leverages Sprinklr's AI capabilities to show the most crucial insights around key product metrics without requiring you to create dashboards or drill

Insights

Actionability Enhancements in Insights Assistant

Insights Assistant

Knowledge Base Article

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Insights Assistant

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Add Anthropic as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating Anthropic as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ St

marketing

Insights

social

Service

Knowledge Base Article

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Add Support for Anthropic

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Coaching Report

The Coaching Report offers a comprehensive overview of all coaching sessions. It can be used to track the status of each session, providing detailed information such as the coach, trainees, session notes, and other relevant details. This report is a valuable tool for monitoring coaching progress, en

Service

Knowledge Base Article

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Detailed Report Glossary

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Schedule Report

The Schedule Report provides a comprehensive view of each agent’s scheduled Activities over a selected time period. This report is designed to help Supervisors and Workforce Managers monitor scheduling accuracy, identify coverage gaps, and ensure alignment with operational requirements.The Schedule

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Schedule Reports

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Broadcast an Announcement in Distributed

The announcement capability (within Sprinklr) allows system administrators to send announcements to all the users, including Distributed users within the platform. Announcements can be created to be displayed once. Administrators can also customize the end date for displaying the announcements. For

Broadcast an Announcement in Distributed

Insights

Announcement

social

+3

Knowledge Base Article

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Governance (Distributed Admin)