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Insights Assistant

IntroductionIn simple terms, Insights Assistant is a tool that enables and assists in generating meaningful insights easily and in a timely manner. It leverages Sprinklr's AI capabilities to show the most crucial insights around key product metrics without requiring you to create dashboards or drill

Insights

Actionability Enhancements in Insights Assistant

Insights Assistant

Knowledge Base Article

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Insights Assistant

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Reporting for Tumblr

Sprinklr reporting will include data from your added Tumblr accounts in Inbound Volume and Outbound Engagement. There are a number of Tumblr-specific metrics that you can use to create custom Reporting widgets and dashboards:TermDescriptionTumblr Blog FollowersThe number of users currently following

Reporting for Tumblr

social

Knowledge Base Article

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Tumblr

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YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged with

social

Knowledge Base Article

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YouTube Video Insights

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Agent Digital Performance Report

The Agent Digital Performance Report provides a comprehensive analysis of agent performance across digital channels, including chat, email, and social media. This Report enables supervisors to monitor digital engagement, identify areas for improvement, and ensure consistent, high-quality customer se

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Export CXM Profile Data for Multiple Profiles

You can export CXM profile data for profiles using Right to Access Cases. In case you want to export profile data for multiple profiles with the same name, you can create Right to Access Cases for each Profile IDs of those profiles, and then export CXM profile data.  So, you can

experience:space

Insights

social

Export Profile Data

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Knowledge Base Article

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Privacy Guides

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Upload Media while Publishing

Images and videos can make your content more appealing to viewers, enhancing the reach and impact of your social content. You can access the media uploader from the Quick publisher, Care Console, and Agent Console to add photos and videos to the content that you publish. In this article we will cove

Publishing - SES

Upload media and publish

social

Upload media during publishing

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Knowledge Base Article

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Getting started with publishing

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Set Product Audiences for Facebook Catalog Sales

While composing the Facebook Catalog Sales campaign within Ads Composer, you have the ability to target audiences using Product Audiences. This allows you to control your targeting using various options. In this article, we will explore these options. Note

experience:space

Retargeting

Product Audiences

Target Broad Audience

+16

Knowledge Base Article

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Account

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Smart Clusters widget

Smart Clusters widget, powered by Sprinklr AI, enables brands to understand their consumers' unmet needs, and top trends around their brands, products, and/or categories. It will enable you to discover top themes automatically synthesized from conversations using unsupervised clustering. You ca

Smart Clusters Widget

Insights

Knowledge Base Article

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Types of Widgets

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How to Create a Paid Custom Widget

SummaryReporting Insights in Sprinklr centralizes data from all your social channels and accounts. While adding a widget to your Ads Reporting dashboard, you can use the Widget Library to easily customize and add pre-existing templates to your dashboard. You can also use the widget editor, where you

marketing

Knowledge Base Article

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Widget

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X Ads Reporting Dimensions

Leverage this detailed list of all X dimensions available in Sprinklr's Ads Reporting to gain more insight into your X Ads. Given below is a list of all X dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown of Data by Date.DayDay

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Dimensions

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Dimensions in Media Monitoring & Analytics

Dimensions in Media Monitoring & Analytics (MM&A) help you to slice and dice the metrics depending on your use case. For example – Country and Sentiment are dimensions and you can use them to analyze Impact across countries or News mentions across sentiment.Below are the dimensions Sprinklr

Insights

Knowledge Base Article

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Data related

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Agent Case Processing Time Report

The Agent Case Processing Time Report displays the total time agents spend on Cases using the Agent Console/Care Console or Third Pane. It includes overall time, timestamps, and counts of how often each Case was opened. This information helps supervisors track active working time on Cases based on t

26.1

Sprinklr Service

Service

Updated Article

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Knowledge Base Article

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Detailed Report Glossary

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Quora as a Benchmarking source

Sprinklr supports Quora as one of its multiple Benchmarking sources. Quora is one of the leading question-and-answer sites. Available as a firehose stream, Quora integration will enable the research community to leverage in-depth, expertly written content on a wide variety of companies, issues, and

Insights

Quora as Benchmarking source

Knowledge Base Article

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Sources in Benchmarking

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X (formerly Twitter) Account Insights

You can leverage X insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged with

social

Knowledge Base Article

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Report on X activities

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Agent Summary

This section provides the overall work summary and the occupancy of every  agent for the selected time frame. Segregation of all the cases offered to an agent is available thus the Abandoned Rate & Pickup Rate maintained by an agent is calculated. This also reports the overall time spent by ever

Service

Knowledge Base Article

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Reporting & Analytics

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Tasks in the Editorial Calendar

Tasks are available for you to visualize and engage with in the Editorial calendar. You can view the tasks that are assigned to you and those you have assigned to others in the team. Additionally, you can edit or delete a given task and also view the message, campaign, or sub-campaign to which the t

Editorial Calendar

marketing

Task

Knowledge Base Article

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Setting up Calendar Views

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Events in the Editorial Calendar

Events are entities available in Sprinklr to enhance your planning experience for your brand. You can associate events with Campaigns and Sub-Campaigns as non-mandatory fields. The associated events are visible in the Overview and Editorial Calendar tabs of the respective Campaigns and Sub-Campaigns

Editorial Calendar

marketing

events

Knowledge Base Article

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Events in Calendar

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Scheduled Export Deactivation Owner and Reminder Emails

User inactivation can occur due to compliance requirements from the platform, such as not logging in for a certain number of days, or it can be triggered by an admin.If the user who set up the scheduled exports becomes inactive, the exports get disabled without any notification.To ensure the continu

Service

Knowledge Base Article

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Schedule Export Use Cases

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What are Brand Groups?

Brand groups are entities in Benchmarking that contain a set of brands within it. These can be tagged with a unique name and be used as dashboard/section/widget-level filters. There is no upper limit for the number of brands to be added to a brand group, so any number of brands can be added to a bra

Brands in Benchmarking

Insights

Brands

Knowledge Base Article

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Entities

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Create and Assign Global Task Queues

Global Queues are used in the Workflow Engine to assign a task to a Task Queue. Assigning the task to a Task Queue lets anyone within the queue to pick up the task depending on their current bandwidth. Create a Global Task Queue Click the New Tab icon  and select Settings 

experience:space

marketing

Insights

article:howto

+8

Knowledge Base Article

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Queue