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Supported Queries in Sprinklr Copilot for Marketing: Ads Reporting

The introduction of chat interface in the Sprinklr Copilot lets you ask queries about the data in your dashboard enabling you to interact with the dashboard in a more conversational way. Instead of searching through charts and filters, you can simply ask questions in the chat and receive clear, mean

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Sprinklr Copilot for Marketing: Ads Reporting

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Create A Column For Instagram Posts

This article tells you how to create an Engagement Column containing brand posts/ fan posts of an Instagram Account.StepsClick on the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Dashboard, click Add Column in the top right corn

social

Knowledge Base Article

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Create an Instagram Column in Engagement Dashboard

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How to get started with Benchmarking?

Competitive Insights & BenchmarkingCollecting and analyzing competitor data is a time-intensive and often challenging task for brand managers, marketing teams, content creators, and market researchers. These personas face multiple challenges while trying to conduct competitive analysis on social

Insights

Benchmarking

Get Started with Benchmarking

Knowledge Base Article

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What is Benchmarking?

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Sprinklr Insights: 19.11 Capabilities and Enhancements

Sprinklr Insights' latest 19.11 release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr Insights​Sprinklr MarketingSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Compare Executive Strategy dashboard

Brand executives represent the brand steering the marketing division and facilitating the growth within the company. By accessing a collection of accomplished CMO/CEOs and their expertise, a brand can derive valuable business growth and marketing strategy implementation guidance. To cater to this us

executive

Insights

Compare Executive Strategy

Knowledge Base Article

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Standard Dashboards in Benchmarking

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TRAI- India Government Regulation on SMS Link Structure

The new regulation from the Government regulations states that senders can utilise shortened URLs only if these URLs clearly indicate their relationship with the sender. This means that any shortened URL included in your SMS communications must reflect the business sending the message. To comply wit

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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How to Create Carousel Media Using Row Grouping in Automated Ads

Creating Carousel Ads is cumbersome for Meta Carousel cards can contain upto ten cards and each of these cards need to be mapped individually. Effectively a repeated field mapping process is carried out upto 10 times. ​Automated Ads exploits the similarity of this action and presents a solution whic

marketing

Knowledge Base Article

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Advanced Use Cases

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Use Video Template in Media Uploader while Publishing Video on Distributed

With the integration of Adobe Express editor within the Distributed platform, you can now edit images not only in the Asset Manager, but also directly while publishing. After the changes are made in the Adobe Editor, you can save the updated asset as a new one or save the as an updated asset.Steps t

social

Use Video Template in Media Uploader on Distributed

Social - SES

Use Video Template in Media Uploader while Publishing Video on Distributed

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Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Configuring Care Console for Ticketing Workflow

Agents engage in customer conversations through the Care Console. In the Care Console, when an agent opens a case, they can view all relevant case details to gain context and work more efficiently. The Care Console's widgets, buttons, and data sections are configurable through the Care Console

Service

Knowledge Base Article

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Configure Care Console for Ticketing Workflow

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Create A Column For Facebook Posts

Using the engagement dashboard column, you can view all the brand posts made on your page and also track posts made by fans, mentioning your page. This article tells you how to create an Engagement Column containing brand posts/ fan posts of a Facebook Account.Steps Click the New Tab icon in Sprinkl

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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iFrame Widget

Iframe Widget is a widget that can be used to embed a different application. Within the iFrame widget, users can integrate the URL of their Knowledge Base, Website URL, Third party tools, etc. Agents can easily view or copy the information from iframe widget and draft their response accordingly with

Service

Knowledge Base Article

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Custom Widgets

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Conversational Analytics Reporting

Reports allow you to track the performance and adoption of all Conversational Analytics features. The widgets are customizable and can be modified. A drilldown feature is available for the widgets to get further details. You can apply the dashboard and widget-level filters by clicking on the Filter 

Service

Knowledge Base Article

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Reporting

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Care Console iFrame

Sprinklr's Care Console is a comprehensive, omnichannel customer support platform designed to help businesses manage customer interactions across various channels, including social media, email, chat, and more. The Care Console iFrame is an embeddable interface that allows companies to integrate Spr

marketing

Insights

social

Service

Knowledge Base Article

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iFrame

RS
Evaluation Report

The Evaluation Report offers an in-depth overview of evaluations conducted by auditors. It includes detailed audit-level information, such as the total number of checklist responses, profiles of the users performing the evaluations, key timestamps throughout the evaluation process and a breakdown of

Service

Knowledge Base Article

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Detailed Report Glossary

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Real-Time Work Queue Report

The Real-Time Work Queue Report provides the current backlog volume and progress volume of a Work Queue. These insights provide information on the number of Cases awaiting assignment, the duration Cases have been waiting, and the Cases currently assigned to users in the Work Queue.When you create a

Service

Knowledge Base Article

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Detailed Report Glossary

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Create and Send Omnichannel Secure Forms

How you can create secure forms and send the corresponding links on all the channels supported in Sprinklr.You can send the secure forms to capture Personally Identifiable Information (PII) or any other sensitive information required for customer authentication. The PII information of the customers

Secure Forms

Care Console

Service

Agent Console

Knowledge Base Article

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Omnichannel

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Boost Organic Posts from Publisher, Editorial Calendar & Engagement Dashboards

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

Knowledge Base Article

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Boost Organic Twitter Posts

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Profiles and Profile Lists

The Audience Profiles, Lists, and Segments components within Customer Feedback Management streamline contact management and facilitate the organization, searching, and filtering of profile information. Audience Profiles help in organizing and filtering this profile data. Profile Lists and Segments a

Sprinklr Insights

Updated Article

26.4

Knowledge Base Article

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Audience Management

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WhatsApp Business Account Addition Process

Note: Before you begin adding a WhatsApp Business Account in Sprinklr, make sure you fulfil all the WhatsApp Business Account Addition Requirements.When creating a new WhatsApp Business Account (WABA) or migrating an existing one to Sprinklr, you may encounter the following scenario:​1. Creating WAB

Service

Knowledge Base Article

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WhatsApp Account Addition

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Overview

Apps on the home screen of your LiveChat application allow customers to find useful information quickly - without having to create a case and interact with an agent.​Note: You have the flexibility to manage these apps' visibility based on user types, such as country or page URL. Additionally, y

Service

Knowledge Base Article

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Self Serve Apps