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Sources FAQs

Below are some of the frequently asked questions about Sources in Media Monitoring & Analytics –If the customer has the Listening module will enable MM&A to enrich my existing Listening data?Yes. If the customer has both listening and MM&A, the listening data is enriched with MM&A me

Insights

Knowledge Base Article

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FAQs

RS
Upgrade Live Chat SDK on iOS

Upgrade to the latest version of the Live Chat SDK to take advantage of new features, enhancements, and performance improvements that enhance your app's user experience. For a complete list of changes in this release, see the release notes.Current ReleaseLive Chat SDK Current Release: 15.1.0Upg

Service

Knowledge Base Article

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Native

RS
Display Details Pane

Here, you will learn how to perform the following actions within the Display Details Pane: Access the Display Details Pane Rename a Display Edit a Storyboard Add New Storyboards to the Selected Display Enable/Disable Storyboards from Being Viewed on the Display Sc

experience:space

Display - SES

access display details pane

release:N-A

+20

Knowledge Base Article

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Display

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Compare Brand Performance dashboard

Social accounts help any brand to build and increase their brand awareness by sharing boosted or organic content and responding to fan comments thereby building a community of loyal customer base. Thus, it is really important for brands to analyze the performance of their social accounts, benchmark

Insights

brand performance

Benchmarking

Knowledge Base Article

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Standard Dashboards in Benchmarking

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WeChat Automatic Messages

WeChat account admin can create automatic messages such as welcome messages, auto-replies and keyword inspired auto-replies. Auto messages can include text, images, voice messages and video. Followers receive auto messages when their actions match pre-set conditions. This capability benefits both fo

experience:space

WeChat Automatic Messages

article:howto

channel:wechat

+7

Knowledge Base Article

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Engage with messages from WeChat

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Campaigns in the Editorial Calendar

Campaigns are available for you to visualize and engage with in the Editorial calendar. You can create Campaigns from the Editorial Calendar. You can also view all the Campaigns that have been created. Additionally, you can modify the campaign from the editorial calendar and update its properties as

Editorial Calendar

marketing

campaigns

Knowledge Base Article

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Content Creation

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Sprinklr Social: 20.4 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Sprinklr Service: 18.5 Capabilities and Enhancements

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.5 Spring Release (May)

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Get Predicted Engageability of Messages with Intuition Model

Brands get thousands of messages daily on social media channels. Such high volumes of messages make it very difficult for these brands to manage their social conversations. It’s a nightmare for the community managers of such brands to go through such an enormous number of messages and based on certa

Engagement - SES

Outbound Message

social

thirdpane

+3

Knowledge Base Article

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Leverage AI for Better Engagement

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Creating a Smart FAQ Model

OverviewThe Smart FAQ Model is the centerpiece for creating Generative AI-powered FAQ bots. This feature allows the user to upload content of multiple file types, like- Documents, Knowledge Base articles and Question and Answer Pairs. The bot then uses content present in these files to answer user q

Service

Knowledge Base Article

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Setting up FAQ+ bot

RS
LinkedIn API Migration

OverviewTo deliver a more consistent and enhanced LinkedIn experience, Sprinklr is upgrading its Distributed integration. Currently, both Finserv and Non-Finserv clients rely on Compliance APIs, while Enterprise users benefit from newer Marketing APIs—creating a capability gap. The new Dual API Mode

Sprinklr Social

New Article

Social - SES

DST - SES

+1

Knowledge Base Article

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API Migration

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Reddit as a Listening source

By adding Reddit as a Listening Source in Sprinklr Insights, you can monitor and analyse Reddit conversations in near real-time. Reddit is a large network of topic-based communities (Subreddits) where users share content, discuss news, and comment on posts. Sprinklr has

Insights

Knowledge Base Article

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Reddit

SH
Videos as a Listening source

By adding Videos as a Listening source, you can listen to and learn from video data.Sprinklr supports Video as one of its multiple Listening Sources. Web Videos are short, recorded, viewable files linked to a website or an electronic message to educate or transfer visual information from one user to

Insights

Videos as a Listening sources

Knowledge Base Article

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Videos

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Linking Hierarchy Data to a Survey Project & Visualization in a Dashboard

This functionality assists you in arranging survey data in line with your organization’s hierarchy, facilitating easier access and analysis of pertinent information for teams at various levels. The organized method guarantees that feedback data can be efficiently leveraged across numerous survey ini

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Hierarchical Reporting

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Configure a Vanity URL for Sprinklr or Custom/Branded Subdomain

A vanity URL is a unique web address that is branded for marketing purposes. It is easy to remember, share and can be used for publishing. Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created with the pro domain of a URL shortener. Importa

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Enablements

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Sprinklr Copilot for Social - An Overview

IntroductionSprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you

Publishing - SES

Sprinklr Social

New Article

20.10

+2

Knowledge Base Article

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Social Copilot

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Ads Composer Section 2: Target Audience

You can define your audiences for ad sets in this section. Defining a good target audience for ads is an important step:- Better targeting: You may produce more targeted and relevant advertisements that are more likely to resonate with your audience by analysing the traits and habits of your target

marketing

Knowledge Base Article

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New Campaign Creation

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Stop Loss Strategy Group FAQs

How often does the AI look at the data and make the decision to Pause/Activate Ads by Stop Loss?Every 15 minutes.If the Rolling Stop Loss is set for 1 day, will it look at the past 24 hours or from 12 a.m. midnight?It will look at data from 12 a.m. midnight based on Account Time Zone.Is it possible

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Adding Survey Questions

Sprinklr Surveys provide a range of question formats that can be incorporated into surveys to obtain meaningful feedback from participants. These question formats assist companies in gathering varied information across several aspects, including customer satisfaction, product choices, and feedback r

Insights

Knowledge Base Article

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Survey Questions

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Why Use Livechat?

Compared to other channels of communication, using Livechat has the following advantages from a brand perspectiveRespond fasterEvery customer demands a quick response, regardless of the nature of the query. The quickest way to resolve a customer's query on your site is to offer them help on the

Service

Knowledge Base Article

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What is Live Chat?