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How to Add Notes in Dialog tree

OverviewThe Sprinklr chatbot builder includes a node that allows you to add a note to a case or profile or message. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional details, o

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Knowledge Base Article

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Nodes in a Dialogue Tree

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Lithium Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Lithium within the Sprinklr platform.  FunctionalitySprinklr Supported  Create PostYesEdit a Published PostYesPost PhotosYesPost VideosYesReply on PostYesSchedule PostYesPull in Data from Discussions (Topics + Rep

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Knowledge Base Article

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Setting up Lithium account in Sprinklr

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Facebook platform policy for replying to Direct Messages

The Facebook Messenger Platform Policies are designed to help people and businesses connect effectively through Messenger to achieve meaningful outcomes. At the heart of this is the understanding that people and businesses need a seamless, reliable way to get something done - whether it is getting a

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Knowledge Base Article

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Reply from Engagement dashboards

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Add Facebook Pages In Sprinklr(Limited Availability)

This functionality is built for Admins who have a large number of pages associated with their profile and are facing issues with the standard account addition process.Pages are places on Facebook where artists, public figures, businesses, brands, organizations, and nonprofits can connect with their

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Knowledge Base Article

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Add Facebook account in Sprinklr

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Right to Erasure Cases

Right to Erasure Cases can be used to delete available customer data across all data sources.The Right to Erasure Cases section of Privacy Cloud will help you comply with Data Subject's right to be forgotten as defined under GDPR, meaning, the right for their personal information to be deleted

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Knowledge Base Article

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Privacy Guides

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Sprinklr Social: 19.11 Capabilities and Enhancements

Sprinklr Social latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Social latest release:Sprinklr SocialSprinklr MarketingSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Automatically Revoke and Reinstate Users via SFTP

OverviewMany organizations use SFTP uploads as the source of truth for determining Advocacy user eligibility. Previously, the SFTP sync process updated only the users included in the uploaded file. If an existing user was missing from the file, the system did not take any action.This enhancement int

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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User Management

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User Occupancy Report

Overview:​​The User Occupancy Report allows users to analyze and monitor agent availability and status within a given time range. The record generation is based on occupancy clock trigger that runs every hour and the time spent in each status during that one hour is recorded. Data Aggregation and Fi

Sprinklr Insights

26.1

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Updated Article

Knowledge Base Article

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Report Glossary

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Publishing on Linkedin

Sprinklr gives you a smarter way to manage your presence on the world’s largest professional social networking site, LinkedIn. You can leverage your LinkedIn account in the best possible way using Sprinklr's social publishing tool. It allows you to easily schedule and publish content, target a speci

LinkedIn

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publishing

Knowledge Base Article

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Publish on LinkedIn

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Smart Budget Strategy Group FAQs

Can Smart Budget be applied on both Campaign and Ad Set levels?No. You will need to distribute the budget between the Ad Campaign level and Ad Set level. Once, you select a level, the other will no longer be valid for application and will show a validation error.Can Smart Bidding and Smart Budget be

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Create Records

The Create Records action node enables workflows to dynamically create entities such as Profiles and Transactions as part of an automated journey. This is particularly important for Salesforce Outbound Message events, where a profile and or transaction must be created before triggering surveys or ot

Knowledge Base Article

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Setting Up Actions

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Filter out irrelevant data for accurate brand insights in AI Studio

Sprinklr’s AI Studio can be utilized for brand disambiguation purposes. This will involve distinguishing between messages that mention a particular brand and those that do not. For instance, if a message contains the word "apple," it may refer either to the fruit or to the brand "Appl

Insights

AI Studio Use Cases

ai studio

Knowledge Base Article

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Building an AI model to filter out irrelevant data for accurate brand insights

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Unified Routing Roles and Permissions

This article provides insights into the various permissions associated with Unified Routing and its different modules.Assignment EngineThis default permission set is broad and comprehensive. For instance, the 'Create' permission enables a user to create all modules within unified routing, including

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Basics of setting up Unified Routing

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How to Apply Volumatic Ads Benchmarks using Ads Macros

To Tag via MacrosClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.On the Ads Manager window, select the desired Campaign(s) or Ad(s) you want to tag a benchmark to and click Macros from the bottom Edit panel. Click Build New Macro.​​3. On the 

marketing

Knowledge Base Article

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Tag Campaigns with Advertising Benchmarks

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Publish to Tumblr

This article is a guide to publishing on Tumblr using the Sprinklr platform. Check out the steps and start publishing content to Tumblr to engage your target audience.To Publish to TumblrClick the Publisher icon  in the top right corner of the top navigation bar and select Create Post.In the Create

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Publish to Tumblr

Publishing to Tumblr

Knowledge Base Article

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Tumblr

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Add Content Placeholders for Advocacy Posts

You will now be able to use placeholders while publishing an advocacy post. With this capability, every advocacy user will be able to autofill certain personalized text when they are sharing posts from the advocacy site.Points to RememberSprinklr will allow content publishers to add a Content Placeh

Advocacy - SES

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Placeholders in Advocacy

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Knowledge Base Article

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Content Curation

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Ads Creative Library FAQs

Will an approved draft creative get published when selected in an Ad?Yes. Whenever a post or ad creative in the approved draft state is used in an ad variant, it will be published on the channel along with the ad variant. This functionality is applicable to Facebook, Twitter, LinkedIn, and Pinterest

marketing

Knowledge Base Article

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Ads Creative Library: FAQs

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What are Intent Models?

OverviewIn the world of conversational AI, understanding user intent is crucial for building effective and engaging chatbots and virtual assistants. Intent models play a significant role in this process, enabling machines to comprehend and respond to user queries accurately. In this blog, we will de

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Setup NLU-Based Intents

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About the Rule Engine

The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring Rules, you can increase efficiency, transforming manual processes to automated workflows that execute according to the conditions that you set.Rules can be used to ro

Rule Engine Basics

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Rule Engine

Knowledge Base Article

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Rule Engine

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Disabling Different Gamification Elements Separately

In the Sprinklr Space environment, gamification can be disabled for a select group of advocates through a rule-based configuration. However, even with this setting in place, these advocates still see certain gamification elements on their Leaderboard view. These elements included sections such as Hi

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification