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Add Instagram Business & Creator Accounts in Sprinklr

Get a detailed process of adding your Instagram Business/Creator account as adding your accounts to Sprinklr is a necessary step to manage all the channel activities.​​Important Note: Instagram API only allows addition of Instagram Business Profiles - therefore, if you use a Creator account, please

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Knowledge Base Article

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Setting up Instagram in Sprinklr

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Add Accounts via Email

Users can directly add their social media accounts to Sprinklr from their personal/work emails. This reduces complexity and the effort of logging in to the platform. You can follow the steps provided in this article, in the mentioned order, to add your social accounts via emails.​Note:

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Knowledge Base Article

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Manage Accounts

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Debugging with Signalwire

In today's fast-paced digital landscape, effective communication is key to ensuring smooth operations and delivering exceptional customer experiences. When technical issues arise, having a reliable and efficient system for reporting and resolving them becomes paramount. Signalwire, offers a str

Service

Knowledge Base Article

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Signalwire

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Universal Case

A collection or grouping of messages is called a case in Sprinklr. This is very similar to a "ticket" found in other platforms. Sprinklr treats case as an omnichannel object and is truly channel agnostic. That means a case can have multipel conversations from different channels stitched in

Service

Knowledge Base Article

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Sprinklr Service Glossary

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Overview of PCI-Compliant Secure Forms

What is PCI compliance?PCI Compliance refers to adherence to a set of security standards created by the Payment Card Industry Data Security Standard (PCI DSS) Council for companies that accept, process, store or transmit credit card information. Developing these standards aims to protect sensitive c

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Knowledge Base Article

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PCI Compliant Secure Forms

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Subscribe to a queue

OverviewYou can add yourself as a subscriber to Inbound Message, Suggestion and Task queue type. If any message is added to the queue to which you have subscribed, then you will receive a notification. Ensure that the notification settings is turned on for respective entity.To Subscribe for Notifica

article:howto

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stage:draft

experience:v3

Knowledge Base Article

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Queue Management

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Platform Accessibility in Distributed

Sprinklr Distributed is accessible and recognized as a WCAG 2.1 compliant platform.Sprinklr is committed to improving the customer experience management platform in terms of accessibility and compatibility for everyone. Accessibility features helps in areas where people with any form of disability s

Platform Accessibility in Distributed

Accessibility

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Distributed

+3

Knowledge Base Article

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Miscellaneous (Distributed User)

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Agent Usage

Tracking agents' use of articles while handling cases is essential for understanding the effectiveness of your knowledge base. This article covers reporting that helps monitor which articles are being utilized, how frequently they are accessed, and their impact on case resolution.Note: The Widget co

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Reporting and Analytics

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LinkedIn - Standard Reporting Dashboard

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

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Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

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Guide to Generating and Testing Regular Expressions

Regular expressions (regex) are powerful tools for pattern matching and text manipulation. This documentation provides a comprehensive guide to generating regex patterns and testing them effectively.Use cases: You can utilize regex in defining conditions for live chat visibility, defining conditiona

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Knowledge Base Article

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Troubleshooting

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Send SMS/Email/WhatsApp

The Send SMS/Email/WhatsApp functionality in User Communication Elements enables guided workflows to deliver real-time messages to users via their preferred communication channels. This feature provides a seamless way to update users, confirm actions, send reminders, or share essential information d

26.1

Sprinklr Service

New Article

20.10

+2

Knowledge Base Article

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Guided Workflow Canvas

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Schedule Callback while in the queue or EWT is high

In this article we will learn about how admins can configure IVR to schedule a callback when customers wait to connect to an agent.   Business Use Case When customers interact with an IVR system, they often opt to connect with a live agent to report an issue or seek assistance. Throughout this proce

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Knowledge Base Article

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IVR Use Cases

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Credential List

A Credential List in Sprinklr VoiceConnect stores authentication details (username and password) that can be used to validate SIP requests or authenticate with a carrier. This is especially useful when your SIP trunk or provider requires credential-based authentication in addition to, or instead of,

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Credential List

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Compare Influencer Strategy dashboard

To understand the influencer content that is well received and which influencers result in more engagement, it is important for brands to monitor the strategies used by influencers in their industry. This can be achieved by using the Compare Influencer Strategy standard dashboard.To access the Compa

Compare Influencer Strategy

Insights

influencer

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Chinese Source Upgrade

Sprinklr has partnered with one of China’s leading data vendors to fetch data from channels like Xiaohongshu and Kuaishou. These are some of the most popular apps that are used in China for sharing user-generated content in the form of videos, pictures, or text. This data will now be available to cl

Insights

Midu

China Midu

Knowledge Base Article

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Sina Weibo

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Advanced Approvals for Automated Ads

IntroductionAutomated Ads Advanced Approvals are designed for Automated Campaigns. Automated Campaigns manage numerous campaign. Sometimes up to thousands of ads under a single automated campaign. This feature provides a quick method for reviewing and approving entities while publishing and editing

marketing

Knowledge Base Article

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Advanced Use Cases

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About the Segment Manager

Create and manage segments of large amounts of user data in Sprinklr's Segment Manager.Once the data source is connected to Sprinklr, millions of user data are imported and refreshed periodically. It is better to break through the large volume of data and reach the relevant audience segment who

marketing

Create Ad Segment

Audience Segments

Knowledge Base Article

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Getting Started

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Getting Started for Agents

As an agent, your role is essential in delivering excellent customer service and maintaining operational efficiency. This section helps agents understand how to navigate and use Sprinklr Workforce Management (WFM) effectively. It outlines the essential steps for managing your daily schedule and rout

Service

Knowledge Base Article

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Getting Started for Agents

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Standard Reporting Dashboard

You can use Youtube Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wit

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Knowledge Base Article

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Report on YouTube activities

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Introduction to Security and Compliance in AI+ Studio

AI+ Studio ensures robust security and compliance by implementing advanced data protection measures, safeguarding sensitive information, and maintaining regulatory compliance.Key Security and Compliance FeaturesThe following features are available under Security and Compliance in AI+ Studio.PII Mask

marketing

Insights

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Service

Knowledge Base Article

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Introduction to Security and Compliance in AI+ Studio