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Smart Compliance Integration in Advanced Publisher

With the integration of AI-powered Smart Compliance in your outbound content, you can ensure your content complies with your brand’s content guidelines, reducing legal risks and maintaining brand integrity.Advantages of Smart Compliance IntegrationLegal and Regulatory Adherence: It ensures that

marketing

Knowledge Base Article

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Content Creation

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Adding Survey Questions

Sprinklr Surveys provide a range of question formats that can be incorporated into surveys to obtain meaningful feedback from participants. These question formats assist companies in gathering varied information across several aspects, including customer satisfaction, product choices, and feedback r

Insights

Knowledge Base Article

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Survey Questions

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Sprinklr Social: 19.11 Capabilities and Enhancements

Sprinklr Social latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Social latest release:Sprinklr SocialSprinklr MarketingSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Sprinklr Copilot for Social - Report Summarizer and Performance Insights

OverviewSprinklr Copilot for Social is an intelligent assistant designed for social media reporting, seamlessly integrated into your reporting dashboards. It delivers quick performance insights through intelligent summaries and conversational insights, and it can also help create widgets that you ca

26.1

Publishing - SES

social

Reporting - SES

+6

Knowledge Base Article

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Social Copilot

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Compose LINE Ads

Advertising on LINE allows you to reach millions of LINE users across the globe. You can compose and publish ads to the LINE channel with its natively supported features along with some value-added features through Sprinklr.Note: To learn more about enabling this feature in your environment, please

marketing

Knowledge Base Article

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Ads Publishing

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Permission Required to access Journey Facilitator

In this article, you can find what permissions are required to execute the different steps of a Journey. Permissions for creating a Campaign:To create a campaign or modify an existing one, you will need following permissions under:Setup > CampaignPermissions required for Audience Management :To c

marketing

Permissions

Roles and Permissions

Journey Facilitator

Knowledge Base Article

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What is Journey Facilitator?

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Home Page Widget Capabilities

Time IntervalYou can change the duration for a widget from the top right corner. You can also set the custom range as desired.Drilldown This feature lets you analyze more specific data points in a widget. It gives an in-depth view of a selected metric in one click, keeping the original widget access

Service

Knowledge Base Article

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Homepage

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Best Practices for Using Triggers

​This article provides practical guidelines for admins and users who configure Triggers in Entity Studio that are easy to understand, predictable in behavior, and simple to maintain over time. These recommendations help you avoid unnecessary complexity, performance issues, and troubleshooting challe

Knowledge Base Article

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Triggers

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Adobe Analytics Setup (Advocacy)

Adobe Analytics is a web analytics platform offered by Adobe as part of its Adobe Marketing Cloud suite. Sprinklr Advocacy is now integrating with Adobe Analytics, allowing seamless sharing of web analytics data for enhanced reporting within the Sprinklr platform. This integration enables marketers

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Reporting (Advocacy)

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Case Monitoring Overview

Live Case Monitoring is a real-time, centralized dashboard for monitoring omnichannel cases across various Sprinklr channels, including voice and digital channels such as chat, email, and messaging platforms. Supervisors can view live case states, along with key case details like case number, curren

Service

Knowledge Base Article

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Case Monitoring

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Channel-Wise Automated Ads Fields & Formatting Guidelines

OverviewThis document provides a comprehensive list of fields required for Automated Ads setup across multiple channels, including Meta, Google, LinkedIn, TikTok, Snapchat, and more. The formatting details ensure that advertisers follow the correct structure to avoid errors and streamline the ad cre

marketing

Knowledge Base Article

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Feed Setup

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File Upload

The file upload question type enables you to gather files directly within surveys. You can seamlessly collect multimedia or document-based responses along with other question types by incorporating file upload capabilities into a survey.Business Use CasesPost-Claim Submission/Resolution Surveys: Thi

Sprinklr Insights

26.1

Insights

New Article

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Knowledge Base Article

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Survey Questions

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Reporting Dashboard Manager to Manage All Your Dashboards

Learn how you can manage all your dashboards from one place using Dashboard Manager.The Dashboard Manager within Social is a one-stop solution for managing all your Reporting dashboards with ease. Besides managing, you can take appropriate action on one or multiple dashboards all in one place. View

Dashboard Manager Roles & Permissions

Access Listening Dashboard Manager

social

Reporting - SES

+8

Knowledge Base Article

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Getting started with reporting dashboard

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Simplified Context Switching

Before You BeginYou need to understand how to create Issue Types and Deploy them ( Under the Issue Type bots section).​OverviewDuring a conversation, if you wish to redirect the user based on a specific deployed issue type, especially in the event of a fallback or an invalid user reply, simplified c

Service

Knowledge Base Article

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Advanced Settings

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Impressions and Reel Plays Deprecation and Introduction of Views Metric

Starting April 21, 2025, Instagram will deprecate several Impressions and Reel Plays metrics and introduce new Views metrics at both the post and account levels. This article outlines these changes and shares Sprinklr’s recommendations to help you smoothly transition your reporting practices.​Deprec

social

Knowledge Base Article

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Instagram Reporting Changelog

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View Details Pane for Dashboards in Distributed

Sprinklr allows you access to the details pane so that you can view Message/Profile properties, activity, and more in the Distributed platform. You can also add relevant notes in the details pane(third pane). Besides, you can access the drill-down in the details pane. This capability elimi

social

Social - SES

DST - SES

Knowledge Base Article

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Reporting (Distributed User)

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Get familiar with actions you can perform on Accounts & Account Groups

This article discusses individual Accounts and Account Groups, and the various actions that can be performed on accounts.This article will cover adding accounts, sharing accounts, giving access permissions to accounts, adding custom account properties, creating account targeting in the SAM, and deac

video:no

cloud:core

Insights

release:N-A

+10

Knowledge Base Article

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Account

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Blogs/websites as a Listening source

By adding blogs/websites as a Listening source, you can listen to and learn from blog/website data.​Sprinklr supports Blogs/Websites as one of its multiple Listening Sources. Blogs are discussions or informational websites published on the World Wide Web consisting of discrete, often informal diary-

Insights

Knowledge Base Article

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Web Sources

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Blogs/Websites as a Listening Source

By adding blogs/websites as a Listening source, you can listen to and learn from blog/website data.​Sprinklr supports Blogs/Websites as one of its multiple Listening Sources. Blogs are discussions or informational websites published on the World Wide Web consisting of discrete, often informal diary-

Insights

Knowledge Base Article

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Web Sources

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LinkedIn Metrics Update in Sprinklr Advocacy (26.1)

Overview Sprinklr Advocacy is introducing enhanced LinkedIn post-level metrics as part of the 26.1 release. This update allows admins and program owners to access richer engagement insights while ensuring no disruption to existing advocate workflows. What’s New With this update, the following Linked

26.1

social

Sprinklr Social

New Article

+1

Knowledge Base Article

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Analytics/Reporting (Advocacy)