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Sprinklr Social: 26.4 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

social

Sprinklr Social

Social RN 2026

New Article

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Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Smart Comprehend in AI+ Studio

Smart Comprehend is a powerful AI capability that identifies relevant information from the knowledge base and suggests it to agents based on the context of a customer’s conversation. These recommendations are surfaced in the Smart Assist tab of both the Agent and Care Console, streamlining access to

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Smart Comprehend

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Standard PI Metrics

Building BlocksProductSprinklr Products are digital representations of tangible products that clients want to report on and analyze based on feedback from customers.MentionThe base unit of analysis within Sprinklr Listening. One mention is essentially one post or comment from a data source.Product I

Insights

Knowledge Base Article

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Metrics & Dimensions

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Add Processing Tool

The Processing Tool in Sprinklr AI Agent simplifies API responses by converting them into readable formats. It works with the API Tool to handle large datasets and allows custom formatting to match user needs.Key BenefitsImproved Readability: Converts complex API data into clear, easy-to-understand

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Automation Tools

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AI Creative Insights Ads Reporting Metrics & Dimensions

AI-Powered creative insights metrics and descriptionsDimension/MetricDescriptionCreative Insight: Aspect RatioBreakdown of Aspect Ratio of the Asset used in an Ad.Creative Insight: Video LengthBreakdown of Video Length of the Video Asset used in an Ad.Creative Insight: Video Length CategoryCreative

marketing

Knowledge Base Article

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Functionalities

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AI+ Features in Advocacy: Configuration and Access Control

OverviewAI+ features in the Advocacy platform help your teams create, enhance, and manage content more efficiently. To give you greater flexibility and control, AI+ is now managed centrally through the Admin Console, allowing you to decide where AI+ features appear and who can access them.This artic

26.1

Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Sprinklr AI+ in Advocacy

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Audit Logs

The Audit feature tracks current and past conversations and provides access to the Debug Log, offering insights into response accuracy, language comprehension, and error handling to help optimize the Sprinklr AI Agent’s performance.Access Audit LogsOn the Sprinklr AI Agent window, click Audit Logs f

26.1

Sprinklr Service

New Article

Knowledge Base Article

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Audit Logs

SH
Agent Assist Overview

Introduction Agent Assist encompasses a range of capabilities that enhance the efficiency and effectiveness of customer service representatives in handling customer inquiries. These features contribute to real-time case resolution and also include AI-based functionalities for improved assistance.​Fo

Service

Knowledge Base Article

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What is Agent Assist?

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What is Contact Driver Analysis

OverviewUnderstanding the key drivers of customer interactions and gaining valuable insights into complex business inquiries can be a challenging task. With the help of AI contact driver analysis, it is possible to analyze 100% of customer-agent conversations to identify the primary reasons why cust

Service

Knowledge Base Article

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Introduction

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ACW Reporting

After-call work (ACW) refers to the process of documenting and tracking the tasks and activities that are performed by customer service representatives after a customer call is finished. This can include tasks such as entering notes about the call into a customer management system, updating customer

Service

Knowledge Base Article

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ACW Reporting

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How to Use Debug Log in Conversations?

To learn about Debug Log, See What is Debug Log?Before You StartNote: To enable Debug Log in the Conversations, please contact tickets@sprinklr.com and provide the Partner Name ID and Name. If you are unsure of your Partner ID and Name, please contact your Success Manager for help.Steps to Use Debug

Service

Knowledge Base Article

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Testing Bot Workflows

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Evaluate Tasks using Historical Cases

The Evaluate Tasks feature enables analysis of AI agent processes using real customer interaction data. By leveraging historical cases, teams can identify performance trends and improvement opportunities and ensure workflows align with operational goals.Steps to Evaluate TasksCreate a new AI agent o

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Knowledge Evaluations

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.7 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.7 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Route to Agent skill

OverviewThis is a replication of Assign to Agent Node.Steps to Configure a Route to Agent SkillWithin your conversational ai application, click on Skills under the Manage section.Click Add Skill in the top right corner and select Route to Agent.Enter the skill Name and Description.Note: Guidelines f

Service

Knowledge Base Article

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Dynamic Workflow

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Deploying a Smart FAQ Model in a Dialogue Tree using Smart FAQ node

Before You BeginCreate a Smart FAQ Model, add relevant Content Sources, and ensure the Content Sources are active.OverviewIn this article, we will discuss about utilizing the Smart FAQ model you have created to deploy FAQ bots powered by generative AI using Smart FAQ node.The Smart FAQ node is a mor

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.4 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.4 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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What are Sprinklr's Quality Management Capabilities?

Case Analytics ViewView Case Conversation, Case Information, AI Scoring all in one screen while Manually Evaluating Cases. Detailed explanation of Case Analytics View can be found here.Omni-channel CapabilityOmni-channel interaction view of the case conversation for a seamless Quality Management exp

Service

Knowledge Base Article

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What are Sprinklr's Quality Management Capabilities?

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Writing Prompts for FAQ+

When creating prompts for AI agents, it's essential to ensure clarity, precision, and conciseness. This article discusses best practices for drafting high quality prompts.Key Considerations for Writing PromptsThis article discusses best practices for drafting high quality prompts. However, this

Knowledge Base Article

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Knowledge Content

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Video Call Quality Management

OverviewThe feature introduces enhanced value to video calls between agents and customers by extracting valuable insights. When engaged in video calls, a transcript gets generated. This transcript is then analyzed by an AI model, yielding valuable insights that can be utilized by agents. Video calls

Sprinklr Live Chat

Service

Knowledge Base Article

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Additional Features

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Maximizing Social Media Success with Sprinklr: A Quick Guide for Brands

In the ever-evolving digital landscape, effectively managing social media is crucial for brands aiming to engage with customers, drive revenue, and track performance. Sprinklr, an AI-powered social publishing and engagement platform, offers a comprehensive solution to help brands deliver content, in

social

Social - SES

Reference Guides for Social - SES

Knowledge Base Article

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Reference Guide for Sprinklr Social