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Sprinklr Insights: 20.2 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.2 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

SH
Introduction to Product Insights

Sprinklr’s Product Insights helps you understand how customers feel when they interact with a product by capturing customer experience data at the point of occurrence. Sprinklr’s industry-leading artificial intelligence (AI) and natural language processing (NLP) models convert that data into insight

Insights

Knowledge Base Article

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What is Product Insights?

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Manage Nodes in a Dialogue Tree

OverviewIn the canvas, you can copy, move, disconnect, and skip nodes. This allows for greater flexibility in designing your dialogue tree, which is especially useful when your tree starts to become more complex.For example, you can easily duplicate a node to create a new branch or move a node to a

Service

Knowledge Base Article

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Dialogue Trees - Overview

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How to Compare Milestone Delays Using Custom Metrics

Compare milestone delays using custom metrics to identify friction in the brand’s workflows and improve the brand’s operations.Use date custom fields as custom metrics in Reporting to identify friction in the brand’s workflows and improve the brand’s operations from the insights gathered through rep

marketing

Reporting

Knowledge Base Article

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Manage Custom Metrics

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View Percentage Workflow Completion

With a visual representation of the Workflow Completion Percentage within the overview tab of the Campaigns and Sub-Campaigns, you can gain valuable insights on the number of completed tasks, the total number of tasks, and the current progress status of the workflow, enabling a comprehensive underst

campaign management

Percentage Workflow Completion

marketing

campaigns

Knowledge Base Article

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Functionalities

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Notify admin to add an account

In this article we will look at the steps to notify admin to re-add a deactivated account.Steps to Manage Permissions for Account Deactivation Notification BarClick the New Tab icon . Under the Platform Modules, click All Settings within Listen.In the Platform Settings window, either select Workspac

social

Account Deactivation Notification Bar

Knowledge Base Article

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Manage Accounts

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Track Access to Call Recordings in Quality Management

In Quality Management (QM), users such as Quality Managers (QMs), supervisors, and administrators can listen to or download call recordings from the Case Analytics page, subject to their assigned permissions. However, without visibility into who accessed these recordings, organizations face potentia

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Voice Analytics

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Source Citation

IntroductionIn this article, we illustrate the metadata provided against each of the file types, once they are fetched. Note: To understand the Generative AI responses, visit this article: Understanding Generative AI Responses. When reviewing the output in Raw Response, you can identify the sources

Service

Knowledge Base Article

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Setting up FAQ+ bot

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How to Choose the Right SDK for Your App

Selecting the right SDK for your app development can be a complex decision, especially with multiple frameworks and platforms to consider. Sprinklr offers a range of SDKs tailored to different development environments, ensuring seamless integration with your app. The right choice depends on your exi

Service

Knowledge Base Article

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Frameworks Overview

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Setup email contact list

You can create a email contacts lists of email addresses for teams outside of Sprinklr. This list will make it easy to select those email addresses when forwarding a case as an email. You can use this feature to maintain email contact list of teams with whom your customer service team usually collab

Service

Knowledge Base Article

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Forward case as email

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Leveraging Sandbox for CFM-Introduction

The Sandbox Support feature enables you to thoroughly evaluate survey projects in a specialized testing environment prior to their deployment in the live setting. This process guarantees the surveys' precision, effectiveness in distribution, and compliance with organizational standards.Using Sandbox

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Leveraging Sandbox

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Persona App Overview

The Customer Feedback Management App streamlines survey creation and distribution, delivering deeper, actionable insights that enhance decision-making and customer strategies. It helps organisations effectively collect feedback, gain valuable insights and take meaningful actions to boost customer sa

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Persona App Overview

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Supported Channel Actions for Ads Comment Moderation

Learn more about channels and actions available in Sprinklr for Ads comment moderation.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in demand for their products.

marketing

Ad Comment Moderation

Updated Article

Advertising

+2

Knowledge Base Article

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Supported Channel Actions

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Why webform is important?

In today's digital age, customer service is more important than ever for businesses looking to build brand loyalty and attract new customers. One of the key tools for effective customer service is the webform. A webform is a digital form that allows customers to provide feedback, ask questions,

Service

Knowledge Base Article

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Webform

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Website Analytics

Website analytics enables you to understand how users interact with your Knowledge Base. This helps you to optimize content and improve user experience. This section provides detailed insights into user behavior, including page views, session durations, and navigation patterns. By analyzing these pa

Service

Knowledge Base Article

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Reporting and Analytics

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Campaign - Production Tab

You can view the Production details associated with the Campaign from the Campaign details window.About Production tabThe Production tab in the Campaign Details view has the same functionality as the Production Dashboards but is focused on only showing the assets, tasks, messages, and sub-campaigns

campaign management

marketing

Production Tab

Knowledge Base Article

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Introduction

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News as a Listening Source

By adding News as a Listening Source, you can listen to and learn from News data.News helps in mass education and information, providing the latest news and current events around the world. Online articles are written specifically for the web and tend to be more concise, as it makes it easier to rea

Insights

Knowledge Base Article

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Web Sources

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News as a Listening source

By adding News as a Listening Source, you can listen to and learn from News data.News helps in mass education and information, providing the latest news and current events around the world. Online articles are written specifically for the web and tend to be more concise, as it makes it easier to rea

Insights

News as a Listening Source

Knowledge Base Article

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Web Sources

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FAQs: Publishing Ads for Pinterest

How is CBO configured for various objectives of Pinterest?Channel sets up default CBO for all the Ad Objectives except Video Views, there is no lever to turn it off. This behaviour is in alignment with the native workflow.

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Create and Use Retargeting Audiences for LinkedIn on Sprinklr

IntroductionRetargeting allows you to tailor your campaigns to individuals who have previously interacted with your LinkedIn page or website. With LinkedIn's robust retargeting options, you can connect with audiences who've shown an interest in your content. The following guide will assist

marketing

Audience Manager

Ads Manager

Ads Composer

Knowledge Base Article

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LinkedIn Advanced Capabilities