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Meta Work Accounts

What are Meta Work Accounts?Meta Work Accounts are an account type for business tools across Meta. Organizations are able to manage these accounts with administrative features, including single sign-on (SSO) support, automated account provisioning, and more.With Meta Work Accounts, individuals can a

social

Knowledge Base Article

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Getting Started

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Rule Triggers

Rule Triggers are initiated to prompt content in the platform to run through the Rule Engine according to the configuration of that rule trigger. Rules that do not have a rule trigger will execute on content according to the rule type. Rule Triggers can be especially useful when you would like a rul

marketing

Rule Engine Basics

Insights

social

+2

Knowledge Base Article

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Rule Engine

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Sprinklr Service: 19.11.1 Capabilities and Enhancements

Sprinklr Service's latest 19.11.1 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Sprinklr ServiceSprinklr Marketin

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Close Looping of Cases

Agents can now close the loop on a case once customer feedback has been submitted through the survey. Once the case rule is defined and the escalation criteria are defined, the case will appear in the care console.Prerequisites​​To access Close Loop Feedback, you would need Program Level Permissions

Insights

Knowledge Base Article

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Managing Cases in Closed Loop Feedback

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Add a Viber Service Account

Viber Service Account enables you to make use of Viber Service Messaging to send business messages to your customers. Viber Service Messaging allows you to choose whether you want one-way messaging service or the two-way messaging service. With one way messaging service, you can send messages to you

Service

Knowledge Base Article

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Getting started with Viber

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Understanding Generative AI Responses: AI Agent

In this article, we will deconstruct the Generative AI response to understand the final output, sources fetched and referred and the metadata that we receive from the LLM.Process for Generating a Response by the LLMUser query → Sprinklr Rewords the query before performing search → Sprinklr performs

Knowledge Base Article

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Knowledge Content

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Create Custom Dashboard and Manage Tabs

In this article, you will learn how to create Custom Dashboards and add tabs to them in Sprinklr.Create a Custom DashboardNavigate to the Production Dashboards.Click on the Show Dashboards button in the top left corner to open the dropdown menu. Click on the Add Dashboard button. Fill in the Nam

marketing

Manage Production Dashboards

Custom Dashboards

production dashboard tabs

Knowledge Base Article

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Custom Dashboards

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Curate Content for Gallery (Owned Content)

The data source that powers Gallery is the Engagement Dashboards. That means that all content that you want to be shown in your Gallery must be curated into an Engagement Dashboard Column. Content Curation for Brand ContentCreate an Engagement DashboardClick the New Tab icon  and select Engagement D

experience:space

Display - SES

curate content for gallery

article:howto

+6

Knowledge Base Article

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Gallery

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Create an Account-based Listening Topic

Listen to incoming messages, comments & posts of your paid and owned accounts.​By creating an Account-based Listening Topic, you can uncover valuable and precise insights and analyze your own brand account.What is an Account-based Listening?Account-based Listening is a type of listening that all

Insights

Account listening

Knowledge Base Article

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Topic Creation & Setup

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Google Ads Troubleshooting & FAQs

Points to Remember:If data is not populating when breakdown is applied, please request enablement as this feature is DP controlled.If you want to see only Youtube data, please apply 'Youtube' channel filter and same incase for 'Google Ads'.Frequency of Data Updation Daily DataAd

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Overview of Stickiness - Assign to same agent

What is Stickiness ? In Unified Routing, stickiness refers to a predefined time period during which a case is considered a follow-up or continuation of a previous interaction of the agent with the customer. If the customer reaches out within the stickiness duration, the case is assigned to the same

Service

Knowledge Base Article

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Unified Routing Overview

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Switch Asset Manager View

In asset manager, you can switch views between grid and list view, based on your requirement. Grid view displays assets with thumbnails where you take actions on assets including download, delete, export assets. List view displays asset related information ie Asset name, Type, Visible from etc in co

DAM - SES

social

Social - SES

Asset Manager view

+2

Knowledge Base Article

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Actions on Asset Manager

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How to Approve Ads or Ad Creatives by Email

An Approver may only need to review and approve ad variants or ad creatives instead of having to use Sprinklr actively. This can be achieved by a simple mechanism of sending an email to approve the entity.Sprinklr introduces Email Approvals for ad creatives to implement this mechanism

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Common Use Cases

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Assignment Engine to Unified Routing Manual Migration

This article formalizes the process of migrating from the Assignment Engine to Unified Routing. Unified Routing is enabled by default for all new and upcoming clients from the start of partner configuration and setup. However, some clients may already be using the Assignment Engine for case assignme

Service

Knowledge Base Article

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Assignment Engine (Legacy) to Unified Routing Migration

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Setup for Enabling Citrix Media Offloading

For media offloading to work correctly, the following configuration steps must be completed. These steps are related to the Citrix environment, the Sprinklr platform, and network-level configuration.This article outlines how to enable and verify Citrix Media Offloading within Sprinklr’s contact-cent

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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Citrix Media Redirection for Voice Calls

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Sprinklr Social: 18.5 Capabilities and Enhancements

With Sprinklr Social’s 18.5 release updates, you can enhance community management, governance and team productivity. Leverage new channel integrations, privacy configurations, multilingual support for macros and screener forms for new user data gathering.

Sprinklr Social Release Notes

18.5 Release

Insights

18.5 Sprinklr Social Release Notes

Knowledge Base Article

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v18.5 Spring Release (May)

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Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Knowledge Base Article

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Detailed Dashboards

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Redeem Rewards in the Platform

This guide helps you, as an end user, understand how to redeem rewards using the Reward Engine on the Advocacy platform. It also explains how to earn tokens, track your redemption history, and use additional features on the Reward Engine page. Learn how to Access the Rewards Section Log in to the Ad

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Redeem Rewards on the Platform

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How to use the Ads Value Realization Dashboard

Sprinklr is focused on maximizing value for each customer by enabling them to meet their business outcomes within the platform. To do so, Sprinklr utilizes a trusted approach throughout the customer relationship, which is documented and tracked in the format of a Playbook. The Value Realization Mode

marketing

Knowledge Base Article

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Identify Customer Value

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Introduction to Keyword Lists

Keyword Lists are a shared entity and can be used in Benchmarking and Social Listening. Keyword Lists allow you to create and save a custom list of keywords or phrases. Once created, keywords lists can be used in –Dashboards: To include or exclude conversations based on a set of keywordsRules: To sa

Brands in Benchmarking

Insights

Brands

Knowledge Base Article

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Entities