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Outbound Message Macros

Macros are used to make multiple changes to entities at once, creating efficiencies in your workflows. Outbound Message macros also allow you to associate related SAM or Message macros that will apply to the respective content associated with an outbound message when the Outbound Mess

social

Macros

Knowledge Base Article

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Asset classes with macros

RS
View Long-Term Plans

Long‑Term Plans (LTPs) provide extended‑range forecasts that help organizations anticipate staffing needs over months or years. After you create a plan and it successfully transitions to the Draft state, you can view and review its details.This document explains how to view Long‑Term Plans and inter

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Long-Term Plans

RS
File Field Type

The File Field Type in Entity Studio allows users to upload and manage various file formats directly within a record. This is particularly useful for attaching contracts, images, videos, audio, documents, and other reference files to entities, making record management more robust and centralized.Con

Knowledge Base Article

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Fields and Relationship

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Improvement in filters

Navigate an intuitive UI to seamlessly add dashboard filters, enhancing your data journey. Introducing improved filtering allowing you to control what data you see on your dashboards with an improved filter UI. With this update, we're providing users with an array of new capabilities that will signi

Insights

Improvement in Filters

Dashboard level filtering

Knowledge Base Article

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Dashboard-level Filtering

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IP Access Control List

The IP Access Control List (ACL) in Sprinklr VoiceConnect enables you to restrict SIP traffic to a set of trusted IP addresses. This setup is a key security measure to prevent unauthorized SIP requests from reaching Sprinklr’s voice infrastructure. Only the IP addresses you specify in this ACL can i

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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IP Access Control List

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To Re-Open a Closed Business Location Page on Google My Business

If your business or any of its locations closes, you can choose whether it’s permanently or temporarily closed. You can also easily reopen a business that’s marked as temporarily closed. Note that when you reopen your business, your profile is no longer marked temporarily or permanently closed on Go

social

Re-Open Closed Business Location

Knowledge Base Article

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Google My Business

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Customer-Facing Guided Workflows as Self-Help Guides

OverviewBrands have the option to configure customer-facing guided workflows directly on their website, enabling customers to benefit from an interactive and user-friendly experience. These workflows serve as valuable self-help tools, allowing customers to troubleshoot issues and find solutions inde

Service

Knowledge Base Article

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Self Help Guides

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Sprinklr Marketing: 20.7.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.7.1 Patch (1st Aug '25 Onwards)

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Sprinklr v16.5.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Spring Release 2021

product:marketing

+5

release_note

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v16.5.0 (July)

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Managing Permissions for Hidden Attachments in Engagement

To protect sensitive information, such as account statements or content containing personally identifiable information (PII), the platform provides built-in controls to restrict access to certain attachments, including PDFs, screenshots, and other media files.This functionality helps organizations r

26.1

Engagement - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Other engagement capabilities

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Overview: Inbound Voice Care

Sprinklr Inbound offers a fully automated, more efficient omnichannel experience for contacting customer support, and giving a 360 degree view of the customer's data. Inbound voice unified care console enables cross-channel support for effective communication.​Offering a simple and customizable

Service

Knowledge Base Article

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Introduction and Benefits of Voice Care

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Building Customer Journeys on WhatsApp Business Using Journey Facilitator - Manual and Trigger Based

Learn how to strategize business goals using Journey Facilitator and convert your potential leads on WhatsApp Business into customers.Sprinklr’s Journey Facilitator helps you to create unified, omnichannel customer journeys using a visual, state-of-the-art flow builder. In this article, you will lea

Service

Journey Facilitator

WhatsApp Business

Knowledge Base Article

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WhatsApp

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Create Conversation Insights Reports

Learn how to create a Conversation Cluster report in Conversation Insights to leverage millions of digital conversations to power your market research.With Conversation Insights, you can create an AI-powered Conversation Cluster report using which you can gain rich insights into the competitive land

Insights

create conversation cluster report

Conversation Insights

Knowledge Base Article

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Create Conversation Cluster Report in Conversation Insights

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Sprinklr Copilot for Social - Planner Summary

Planner Summary delivers users a concise, actionable summary of their Editorial Calendar/Planner, highlighting post distribution and optimization opportunities across multiple dimensions - tailored to any filters or selections applied on-screen.Note: Sprinklr Copilot for Social is now generally avai

Publishing - SES

social

Sprinklr Social

New Article

+4

Knowledge Base Article

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Social Copilot

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Location Sharing Settings

The Location Sharing feature allows customers to share their real-time location directly within an active Live Chat session. This enhances communication and ensures accurate user identification, making it especially valuable for scenarios like product deliveries, on-site service support, and locatio

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Location Sharing Settings

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Permission to Save as Draft

Overview A new Publishing permission can be enabled in Sprinklr environments to control users' ability to save posts as drafts. When enabled, this permission will control the visibility of the Save as Draft option on outbound messages. For certain users who do not have access to the Planner or

video:no

cloud:core

marketing

release:10-1-0

+8

Knowledge Base Article

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Roles and Permissions

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Channel Analytics

About Channel Analytics DashboardIn the Channel Analytics Dashboard, you can view Engagement over time, Engagement by Channel, Message Scorecard, and Engagement by Account. Each of these widgets can be drilled down for more in-depth reporting.You can access this dashboard by:Click the New Tab icon. 

marketing

Reporting

Knowledge Base Article

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Standard Marketing Reporting Dashboards

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Youtube - Standard Reporting Dashboard

You can use Youtube Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wit

social

Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

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Journalist and Publication Management

Along with Journalist and Publication discovery, Sprinklr also provides you with the ability to manage your desired influencers as per your goals. You can manage Journalist and Publication by:Creating a new Journalist/Publication listAdding Journalist/Publication to an existing listFavoriting the re

Insights

Knowledge Base Article

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Journalist and Publication related

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Sprinklr Copilot for Social - Discover Content in Editorial Calendar

OverviewSprinklr Copilot for Social simplifies the process of finding posts and drafts in the Editorial Calendar or Planner using natural language. Whether you're new to Sprinklr or aiming to work more efficiently, Copilot lets you accomplish tasks without the hassle of navigating complex filters.No

Publishing - SES

social

20.7.1

Sprinklr Social

+3

Knowledge Base Article

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Social Copilot