The Location Sharing feature allows customers to share their real-time location directly within an active Live Chat session. This enhances communication and ensures accurate user identification, making it especially valuable for scenarios like product deliveries, on-site service support, and location-based assistance.

Key Benefits

Some of the benefits of the location sharing feature are as follows: 

• Accuracy: Enables precise and up-to-date location sharing, reducing errors in address entry or navigation.

• Faster Issue Resolution: Speeds up support or service delivery by giving agents immediate visibility into the customer’s location. 

• Enhanced Customer Experience: Offers convenience and reduces effort for the customer since there’s no need to describe or type their location manually. Reduces back-and-forth in chat for location details, enabling smoother and quicker conversations. 

• Contextual Support: Allows support teams to personalize help or suggestions based on the customer's location. 

• Reduces No-shows or Missed Visits: Ensures the client knows exactly where the customer is, minimizing confusion during appointments or pickups. 

Enablement Options

You can enable Location Sharing in your Live Chat experience through one of the following options:

• Google Maps API Integration

• Location Coordinates Sharing

Google Maps API Integration

This option displays the customer’s live location directly on a map within the chat interface.

Prerequisite

To enable this integration, you need a Google Maps API Key. For steps to generate a Google Maps API Key, see Google's documentation.

Enablement Step

User Experience

Once enabled, the Location Sharing icon appears in the chat reply box. When the user clicks the icon, a map interface opens (through Google Maps), allowing them to drop a pin and share their exact location directly in the chat.

Share Location Coordinates

This option allows customers to share raw latitude and longitude values. You can then use this data to handle mapping and logic as needed.

Enablement Step

User Experience

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Web Integration

For seamless web integration, you will need to whitelist the pages where the live chat is embedded on your Google Maps Platform, like the whitelisting process used for the live chat application itself. 

In addition to your own domains and subdomains, you should also include *.sprinklr.com in the list of allowed referrers to ensure full functionality of the location-sharing feature across all relevant endpoints. 

For detailed guidance, refer to Google’s best practices on API key restrictions:  Google Maps API Security Best Practices