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Smart Rules Video Overview

Learn about Smart Rules in Ads Manager that allow you to optimize your ads based on Listening Topics and Live Weather Insights. Smart Rules help to predefine the consumer-based content and activate the campaigns using Smart Rules when market trends are favorable.​

marketing

Knowledge Base Article

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Getting Started

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Check Consumed Capacity of Agents

Supervisors and agents have the ability to view all work entities that are occupying an agent's capacity. This provides a comprehensive overview of the workload assigned to each agent, including messages, cases, and tasks.Check the Consumed Capacity of Agents on the Queues PageOn the Queues pag

Service

Knowledge Base Article

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Additional Use Cases

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Setting up the Export Preferences

The Export Preferences capability provides a window that lets you define the export preferences for future use. Using this capability, you can define the following security options for export files in Sprinklr:Whitelisting IP Addresses.Setting up expiration value for an export file.Restricting the e

marketing

Insights

social

Service

+1

Knowledge Base Article

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Security

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Styling Survey: Styling using Themes Library

Styling your surveys is now simpler and more effective with the upgraded Themes Library in the Survey Builder. This feature allows you to quickly apply pre-designed themes from the library for a polished and professional look. You can also design and save your own themes in My Themes to maintain con

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Styling

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Bulk Create/Update Cases Using Data Flow Pipeline

This article provides detailed steps for creating and updating cases in Sprinklr using an Excel file template with the help of data flow pipelines. It covers the mandatory fields required for case creation and updates and highlights non-editable system fields. By following this guide, you can effici

Service

Knowledge Base Article

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Bulk Create/Update Cases

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Stop Loss Strategy Group Video Overview

Learn how you can set your optimization strategy based on your specific business needs using Sprinklr's Stop Loss in Strategy Groups. Stop Loss is one of the key optimizations that identify bad ads and stops them. It saves your funds and ensures the delivery of your ads to the right audience. ​

marketing

Knowledge Base Article

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Overview

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Other Ad Creation Methods Roles & Permissions

In this article, you will learn about the different permissions available for One Click Ad Buys and Reach and Frequency Planner along with their respective privileges for users having access to these modules.Permission DetailsOne Click Ad BuysPermissionDescriptionViewAllows users to view One Click A

marketing

Roles and Permissions

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Other Ad Creation Methods

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Developer Tools in Sprinklr

The Developer Tools in Sprinklr provide a centralized and self-service way to manage your Developer Applications, API Keys, and Secrets directly within the platform. This tool allows developers to handle the entire API lifecycle in one place. Note: D

26.1

marketing

Insights

social

+3

Knowledge Base Article

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Developer Tools

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Publish on Slack via Sprinklr

Once you have added the Slack app on Sprinklr, you can send/share messages on Slack without leaving Sprinklr. You can send messages to individual profiles, channels, and groups. Additionally, you can schedule the posting of messages on the Quick Publisher in Sprinklr. Steps to Send Messages to Slack

Slack Publishing

Publish a post to Slack

Knowledge Base Article

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Slack

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Manage Products in Sprinklr

The Products Page allows users to create, edit, delete, and manage all products from one place. Here, you can create products using product-specific sources and accounts. Once created, Product Insights can generate valuable data and analysis of consumer experience based on industry-specific AI model

Insights

Manage Products in Sprinklr

Knowledge Base Article

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Products

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About the Creative Details Pane

Creative Details PaneYou can manage your Ad Creatives from the Creative Details pane and take several actions. In this article, we will guide you through the various capabilities available within the Details pane of the Creative Library.To Navigate to the Creative Details PaneClick the New Tab 

marketing

Knowledge Base Article

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Creative Details Pane

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How to use Approved Creatives in Ad Campaigns

You can use approved Creatives as templates while selecting existing creatives in the Ads Composer. Using an approved Creative, you can create multiple unique posts with unique tracking. With the ability to quickly select from existing Creatives, you can efficiently create new ads and make changes t

marketing

Knowledge Base Article

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Approval Workflows

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How to Use Debug Log in Application Testing?

Before You StartTo learn about Application Testing, see What is Application Testing?To learn about Debug Log, see What is Debug Log?​Note:Debug Log in Application Testing only displays the activity of the current case.To use Debug Log for previous cases, see How to use Debug Log in Conversations?Ste

Service

Knowledge Base Article

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Testing Bot Workflows

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Accessibility Statement Of Sprinklr - Italian

Sprinklr is committed to making its web application accessible, in accordance with the Law of 9 January 2004, n. 4.This accessibility statement applies to Sprinklr web application.Compliance statusPartially compliantThis web application is partially compliant with the requirements set out in appendi

social

Knowledge Base Article

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Sprinklr Accessibility and Compatibility Features

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Publish Ads in Threads from Sprinklr

Meta has expanded Threads advertising to all eligible advertisers globally, allowing businesses to reach audiences in a new, conversational environment. This guide walks you through the steps to publish ads in Threads using Sprinklr's Ads Composer, including how to set up your campaign, choose the r

26.1

marketing

New Article

20.10

+2

Knowledge Base Article

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Create Facebook Ads

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Bulk Import Assets

Bulk upload enables you to import up to 1,000 assets in a single action, streamlining the process of building your content library. Assets can be added via a .zip file or through direct URLs, offering greater flexibility in how you manage your uploads. This functionality now supports Post assets acr

DAM - SES

social

Bulk import assets

Assets Bulk Import

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Knowledge Base Article

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Manage assets

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Facebook Advertising - Distributed Vs Native Objective Wise Parity

Distributed - Value Add/FeaturesFeatureDescriptionBoost recommendationsThe Boost recommendations feature helps you identify the organic posts in the editorial calendar that are the most suitable for boosting and will increase ROI. The users will no longer have to filter out the organic posts that sh

Facebook Ads Distributed Vs Native Parity

Distributed Vs Native Parity

social

Social - SES

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Knowledge Base Article

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Advertising & Marketing (Distributed Admin)

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Add a Composite Tool

The Composite Tool allows you to combine multiple individual tools into a single, cohesive workflow. This approach simplifies the execution of tasks that require a sequence of actions.Key BenefitsIncremental Tool Addition: Build composite tools by adding individual tools step-by-step for customized

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Automation Tools

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Repeat Parent Reply Node

​OverviewThe 'Repeat Parent Reply' node is supported only for the dialogue trees deployed in Fallback Bots (Deployment Settings). In case of fallback, if the dialogue tree deployed in the fallback settings has this node, then the bot will publish the last bot reply on which the fallback ha

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Location Insights: Standard Dashboard

The widgets on the Location Insights Overview Dashboard are designed to provide a full and in-depth view of how customers feel about their experiences at a local, regional, or global level. Using the Locations Insight dashboard data will help you identify opportunities to increase customer satisfact

Insights

Knowledge Base Article

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Dashboards