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WeChat QR Code

The square-shaped barcodes are WeChat QR Codes. A QR Code is a 2D barcode that contains information which can be read by a smartphone. WeChat uses QR Codes to allow you to easily connect with each other without the need to save others as a contact first. In this article, we will learn abou

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Knowledge Base Article

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Create and Publish Messages

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Create a Task Macro

Macros are used to execute multiple actions on an entity with a single click. You can apply task macros to tasks to take multiple actions the same way you can with other entity types. Macros allow you to create efficient task workflows, taking multiple actions on a task at once. While creating Task

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Macros

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Amazon Ads Reporting: Metrics and Dimensions

Sprinklr has seamlessly integrated Amazon Sponsored Ads Reporting into its platform, enhancing your ability to analyze data for sponsored campaigns. This new feature supports Sprinklr's strategic growth into retail advertising, beginning with Amazon. To help you make the most of this integratio

marketing

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Amazon Sponsored Ads Reporting

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Adding a Wordpress account

Before you begin, please ensure that you have all the access tokens related to your WordPress Account. You will get all the information related to the access tokens from WordPress. To add a WordPress accountClick the New Tab icon . Under the Sprinklr Social tab, click Owned Social Accounts within Li

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wordpress

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Wordpress and Sprinklr Integration

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Automatically Schedule or Delete Reminders Using Rules

You can configure rules in the Rule Engine to automatically schedule or delete reminders on messages based on specific conditions. For example, you can set up a rule to automatically schedule a reminder when a case reaches a certain status. Similarly, if a case is assigned to a new work queue before

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Schedule or Delete Reminders Automatically

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Add a Workspace Queue

Workspace Queues are used to store Inbound Messages. As a message moves through a workflow, the message's Workspace Queue can be manually changed in the Engagement Dashboards, or through the application of a macro. In this article, we will go over how to add a Workspace Queue. StepsClick the Ne

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Queue Management

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Add a Pinterest Account in Sprinklr

Adding a Pinterest account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Pinterest account from the Sprinklr platform.Note:A social account can only be added to a single Workspace. To add the same account in different workspaces, admins are required to share

social

Pinterest

Account Addition

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Setting up Pinterest account in Sprinklr

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Apply Filter or Tune an Asset in the Image Editor

Within the image editor, you are able to adjust the brightness, contrast, saturation, exposure, hue, sharpness, noise, sepia, gamma, and stack blur. Additionally, you may select a filter. Here, we have listed the steps to apply a filter and tune an asset in the Image Editor.Steps to tuning an asset 

DAM - SES

Tune Asset in Image Editor in DAM

Apply Filter on Asset in DAM

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Image Editor

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Publish via Sprinklr Mobile App

This article will cover the steps and guidelines on how to publish a post to one or more accounts in Sprinklr Mobile App Publisher. When creating outbound content from the Publisher in the Mobile App, you can opt to save a draft of your content or to schedule the post to be published at a specific d

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Other Publishing Capabilities

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Image, Text and Button Template (KakaoTalk Brand Message)

The Image, Text and Button template for KakaoTalk Brand Messages allows businesses to combine visual content, descriptive text, and interactive buttons in a single message. Supported Limits This template supports up to five buttons. Creating a Image, Text and Button Template Follow these steps to c

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KakaoTalk Brand Message Templates

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Table Widget in Social

The Table widget is a visualization widget that displays data in tabular form, with rows and columns. In a dashboard context, a table widget is often used to display key metrics and data points in a visually organized and easily digestible format.The widget also provides the functionality to sort da

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Data visualisation types

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Instagram Quick Replies

Instagram quick replies are responses that you set up in advance to answer frequently asked questions you receive via Instagram Direct Messages. Once you’ve set up a quick reply, you can automatically insert it into a Direct Message to quickly respond to a question. This article tells you how to cre

social

Knowledge Base Article

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Advanced capabilities

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Create A Column For Youtube

In the Engagement Dashboard, Sprinklr offers different column types for YouTube that can be added to the dashboard. After the youtube account is added, you will be able to pull in all your native conversations and reply on the same. In this article, you will learn about how to create a column for yo

social

Knowledge Base Article

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Engage with messages from YouTube

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Remove Content and Related Entities due to PII through Macros

To enhance data privacy and comply with PII regulations, we have introduced a new action in Macro called "Remove Content and Related Entities due to PII" This feature allows agents to remove the content of specific messages and also it's associated entities(where it was quoted), ensur

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Remove Sensitive Content from Platform Visibility

Remove Sensitive Content through Macros

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Advanced capabilities with macros

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How to set up and use Theme Tags?

Theme Tags can be used across the Listening module to group and use multiple Themes at once. They can be used as –Filters in dashboardsDimensions in widgetsFilters in alertsConditions in rulesUsing Theme Tags as filters in the dashboardsTheme Tags can be applied as a filter at the dashboard level, s

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Theme Tags

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Using Themes

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Social Channels & Email Collection

The social channels & email collection section of the Sprinklr Link in Bio will help you to add social links to the Site's footer and collect user information via the form.To access the Email and Social Channels section of the Sprinklr Link in BioClick the New Tab icon . Under the Sprinklr

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Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Edit a Sprinklr Link in Bio

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Share your Editorial Calendar

Since Data (Messages / Posts) is always isolated with respect to a workspace and the visibility of all the messages created in a workspace will be restricted to that workspace. The Share Editorial Calendar option lets users share the entire editorial calendar along with all its data (Messages / Post

Editorial Calendar

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Share Calendar

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Calendar Import & Exports

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Add LinkedIn Company Account In Sprinklr

A LinkedIn Company Account allows you to represent your organization on LinkedIn. These pages can help LinkedIn members learn about your business, brand, products and services, and job opportunities. In this article, you will learn about how to add a LinkedIn company account in Sprinklr. StepsUnder

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Account Addition

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How to Configure Ads Day Parting

Dayparting is primarily driven by legal regulations where brands in certain business categories aren’t allowed to run ads during certain days and hours. For example, Liquor brands can’t run ads during the night in the UK.Strategy Group allows you to schedule your ads for different days of the week a

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Getting Started

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Filter Group Message for Telegram

In this article, you will learn about how to filter out group messages in Engagement Columns. Similarly, you filter the group message within the Rule Engine. To Filter Group Message in Engagement ColumnsClick the New Tab icon . Under the Sprinklr Social tab, click Engagement Dashboards within Engage

Knowledge Base Article

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Telegram