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What is an Image Editor?

Within the Asset Manager, you can edit photos and videos from the Image Editor. You can either save the edited asset as a new asset or update the existing one. This article covers an overview of the Image editor. Steps to navigate to Image EditorClick the New tab icon and select Assets under Sprin

DAM - SES

image editor

social

Image Editor in Asset Manager

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Knowledge Base Article

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Image Editor

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Outbound Voice Overview

Outbound Voice Campaigns refer to a planned series of outbound voice communication efforts aimed at achieving specific business objectives. Outbound voice campaigns are often used by businesses, organizations, or political campaigns to connect with customers, supporters, or potential voters.The purp

Service

Voice

Knowledge Base Article

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What is Outbound Voice?

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Custom metrics in Media Monitoring & Analytics

Custom Metrics allows you to create your own derived metrics using standard reporting metrics. These custom metrics can be used to collect and analyze data that reporting does not track automatically. Custom Metrics offer the capability to build dynamic metrics based on industry-standard norms and v

Insights

Knowledge Base Article

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Data related

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Create a Contact Card template for WhatsApp Business

Contact messages allow you to send rich contact information directly to WhatsApp users, such as names, phone numbers, physical addresses, and email addresses.​​When a WhatsApp user taps the message's profile arrow, it displays the contact's information in a profile view:​​​​If the WhatsApp

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Knowledge Base Article

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Contact Card Templates

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Use Sprinklr Alert Manager to mitigate the brand crisis

With Alert Manager, you can not only create Smart Alerts and Volumetric Alerts but also manage them from one place.Sprinklr's Alert Manager is a one-stop solution for creating and managing all your alerts with ease. The simple user interface of Alert Manager will give you more flexibility in creatin

experience:space

Alert on Individual Entities

Listening Alerts

delete an alert

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Knowledge Base Article

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Introduction to Volumetric Alerts

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FAQs

Commonly Asked FAQsBelow are some frequently asked questions about Conversational AI:What is the standard format to raise any issue related to Conversational AI setup with the Support?To raise any issues related to the Conversational AI setup, you can reach out to the Product/Support Team at tickets

Knowledge Base Article

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Troubleshooting & FAQs

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Reporting Filters

Filtering reporting dashboards and widgets can help you get relevant data quickly and easily, allowing you to hone in on the information that you need to see for a more focused visualization of data. Whether you need to see the social performance of a single social account, remove older campaigns fr

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Knowledge Base Article

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Configure Reporting

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Two-Factor Authentication in Sprinklr

Learn how to set up Two-factor authentication for a new user in order to add a second-level authentication to an account log-in.Two-factor authentication is a security process in which the user provides two means of identification from separate categories of credentials. Two Factor Authentication ad

Set up using Mobile

Two Factor Authentication

Insights

social

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Knowledge Base Article

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User Management

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Sprinklr Marketing: 20.4 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

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Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Standard Dashboard for Ads Comment Analysis

Leverage Ads Comment Moderation Dashboard to monitor comments and get access to in-depth reports and mitigate risks related to people's reviews of your business and products.​To monitor and mitigate potential risk, a major portion of your advertising strategy would be focused on the content of

marketing

Ads Reporting

Ad Comment Moderation

Advertising

Knowledge Base Article

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Standard Dashboard for Analysis

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How to Install & Setup the Adobe Ads Integration

​Adobe Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Adobe Analytics account Please follow the below steps and prepare all the metrics,dimensions and identify the unique identifiers to have a seamless experience during the configuration.Before

marketing

Knowledge Base Article

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Setting Up Adobe Analytics

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How to Create a Custom Audience from User Profiles to Exclude Detractors

Target relevant audiences and approach them with the right content at the right time for more reach and effective conversions.​Customer experience matters, and the best way to ensure it is by reaching the right audience with the right message at the right time. Brands communicate and collect first-p

marketing

Smart Audience Engine

Create Ad Segment

Audience Segments

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Knowledge Base Article

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Using Segment in Ads

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TikTok Smart+ Campaigns

Running successful ads requires businesses to invest time and resources to meet their performance goals. Smart+ Campaigns simplify this process by allowing you to create a single, AI-powered campaign that supports all your performance objectives. Automating the process to manage campa

marketing

Knowledge Base Article

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Publish TikTok Ads

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Drive Engagement through Reaction Campaigns (Advocacy)

The Reaction Campaign in Sprinklr Advocacy empowers Advocates to automatically like brand posts using their connected social accounts. Admins initiate campaigns, prompting users to opt in, and opted-in users have brand posts automatically liked on their behalf.  Importance of Reaction CampaignsHeigh

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Creation and Management

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Add Facebook Page In Sprinklr

Pages are places on Facebook where artists, public figures, businesses, brands, organizations, and non-profits can connect with their fans or customers. When someone likes or follows a Page on Facebook, they can start seeing updates from that Page in their News Feed.Know more about Facebook Pages he

social

Knowledge Base Article

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Add Facebook account in Sprinklr

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AI Model FAQs

What are AI Models in Location Insights?The industry-specific NLP-based models which are trained on specific industry data to ensure high accuracy are known as AI models. These AI models can also be custom-built for LI clients on their set of data.What are the different types of AI models available

Insights

Knowledge Base Article

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FAQs

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Add Instagram Business & Creator Accounts in Sprinklr

Get a detailed process of adding your Instagram Business/Creator account as adding your accounts to Sprinklr is a necessary step to manage all the channel activities.​​Important Note: Instagram API only allows addition of Instagram Business Profiles - therefore, if you use a Creator account, please

social

Knowledge Base Article

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Setting up Instagram in Sprinklr

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Publish Quote Tweets

With support for publishing Quote Tweets, you can share Tweets from users alongside your comments. This capability allows you to add voice to the conversation while putting the spotlight on the content. This article will guide you through the steps for how to publish Quote tweets from Sprinklr.Steps

social

Knowledge Base Article

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Publish to an X account

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Voice Campaign Management View

Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. Create a customized campaign with efficient dialer algorithms to ensure high productivity.Voice campaigns contain a high level of customizability regarding how the customer can be reached, how

campaign management

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Knowledge Base Article

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Viewing a Voice Campaign

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Sprinklr AI+ Code Assistant

​The Code Assistant is an integrated support tool within the Custom Code Editor, designed to simplify the process of writing Groovy scripts. It offers three core capabilities: Summarize, Generate Code, and Debug Code to help users write accurate and efficient scripts with minimal effort. This featur

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Knowledge Base Article

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Groovy Coding Support in Guided Workflows