Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.7K)

RS
Generate QR Codes for Survey

QR Code Distribution offers a convenient and user-friendly way to share surveys by allowing participants to scan a code and immediately access the survey. This method is especially effective in physical environments like events, retail stores, or public spaces, where quick and easy access is essenti

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Anonymous Survey Distribution

RS
Workload Performance Report

The WFM Workload Performance Report under the Social Analytics Data Source delivers comprehensive insights into Work Type performance metrics, enabling more informed decision-making and operational analysis. Key metrics covered in this Report include forecasted versus actual volume and abandoned cal

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

 • 

Other WFM Reports

RS
Sprinklr Service: 20.2.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.2.1 Patch (26th Feb '25 Onwards)

RS
Reference Guide for Sprinklr Social

IntroductionSprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies. Getting StartedLearn to set-up your social accounts and start engaging with customers.​OverviewArticleDescriptionQuick Start Guide Speedup with essent

social

Social - SES

Reference Guides for Social - SES

Knowledge Base Article

 • 

Reference Guide for Sprinklr Social

SH
Transform extensive data into actionable insights with Social Listening

Use Social Listening to transform extensive, raw data into actionable insights that help you drive business decisions.Social Listening in Sprinklr gives brands visibility and insight into online conversations - across channels, websites, news sources, and more. And with Listening's extensive da

Insights

Knowledge Base Article

 • 

What is Social Listening?

RS
Creating Non-Redeemable Rewards

This article provides a step-by-step guide for creating non-redeemable rewards in the Reward Engine. Admins can define reward properties and effectively organise rewards for their intended purpose, such as leaderboard recognition or special achievements.Learn how to create Non-Redeemable RewardAcces

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Create Rewards

SH
Personally Identifiable Information & Privacy Compliance

Data privacy could be a concern while dealing with the personal information of the user's data. Sprinklr is already compliant and listens to only publicly available data, but different organizations might have different sets of rules for viewing or sharing PII. Sprinklr provides you with multiple fe

Insights

Knowledge Base Article

 • 

Advanced Entities & Settings in Listening

RS
Unified Platform & Cross-Products: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

marketing

Cross-Products

Insights

+3

Knowledge Base Article

 • 

19.8 Release (Aug 23 - Sept 1, '24)

RS
Key Capabilities and Data Sources supported in Dynamic Table

OverviewA Dynamic Table in Guided Workflow can be constructed using one of three data sources: By Variable By API By Entity Type Note: Each data source has specific features and limitations regarding Search, Filter, and Pagination.​​​​​​Note: Across all three types of data sources, th

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
DVT Part 3: How to Use Dynamic Video Templates to Create Videos in Bulk

Leverage dynamic video templates in Sprinklr's Asset Manager to create bulk videosOnce a video template is created in Sprinklr, you can use it for creating bulk video variations. Bulk video creative production is Sprinklr’s ability to take customized videos to a new level. Using a catalog or da

marketing

Knowledge Base Article

 • 

Video Template Part 3: How to use video template to create a bulk videos

RS
Agent Readiness - An Overview

OverviewIn modern contact centers, ensuring consistent communication between agents and customers is critical. Technical issues such as microphone malfunctions, WebRTC connectivity problems, or unexpected system outages can disrupt the agent experience and lead to missed calls, reduced customer sati

Service

Knowledge Base Article

 • 

Agent Readiness Overview

SH
Visual Insights standard dashboard

Get familiar with the Visual Insights standard dashboard and the pre-built widgets.The Standard Visual Listening dashboard does a deep dive into mentions containing photos and the Visual Insights dimensions found within them. A standard Visual Insights dashboard has many pre-built widgets on which t

Insights

Visual Insights

Visual Insights Standard Dashboard

Knowledge Base Article

 • 

How to Set Up VI Dashboard?

SH
How to Create Lookalike Audiences

Creating a Lookalike Audience in Audience Manager helps you reach new people who are likely to be interested in your business because they are similar to your best existing customers. It increases the probability of generating high-quality leads and offers more value on ad spend.To Create a Lookalik

marketing

Knowledge Base Article

 • 

Create Lookalike Audience

RS
Evaluate Tasks using Historical Cases

The Evaluate Tasks feature enables analysis of AI agent processes using real customer interaction data. By leveraging historical cases, teams can identify performance trends and improvement opportunities and ensure workflows align with operational goals.Steps to Evaluate TasksCreate a new AI agent o

Knowledge Base Article

 • 

Knowledge Evaluations

SH
SLA Configuration

OverviewYou can set the SLA breach start times and SLA breach times through the Rule Engine. These options are available on Inbound Rules, Queue Rules, Case Creation Rules, and Case Update Rules.In Inbound and Queue Rules, an SLA can be set on both messages and cases.In Case Creation and Case Update

Service

Knowledge Base Article

 • 

SLA Configuration

RS
Add a Threads Account

Adding a Threads account in Sprinklr allows you to publish, engage, view, and manage your account. In this article, you will learn how to add a Threads account on Sprinklr.Note: Your Instagram account and Threads account need to be linked in order to add a Threads account on Sprinklr. Get in touch w

social

Knowledge Base Article

 • 

Threads

RS
Global and Workspace Users

User types in the Sprinklr Platform are divided into four levels, shown below from the highest level of access to the lowest level of access.Note: Workspace-level roles override Global-level roles.Global AdminGlobal UserWorkspace AdminWorkspace UserGlobal AdminGlobal Admin CapabilitiesGlobal Admin L

Knowledge Base Article

 • 

User Management

SH
Twitch as a Benchmarking source

Twitch is a popular live-streaming platform for gamers and creatives. Listening to its data through APIs allows streamers and businesses to understand their audience, monitor engagement, and make data-driven decisions. It helps to optimize content, build community, and improve overall performance on

Insights

Benchmarking

Knowledge Base Article

 • 

Twitch

SH
Add an X Account

Adding an X account in Sprinklr allows you a way to view, engage, publish, and manage your tweets. In this article, you will learn about how to add an X account in Sprinklr.Note:A social account can only be added to a single Workspace. To add the same account in different workspaces, admins are requ

social

Knowledge Base Article

 • 

Getting started

SH
Creating an Automated Checklist

The Automated Checklist is a standardized scoring framework used to evaluate agents and assess individual cases based on critical quality, compliance, and performance indicators. This checklist ensures that every interaction, decision, or outcome is assessed against consistent and measurable paramet

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Checklist Creation