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Send Inline Knowledge Base Article on Live Chat with Bots

OverviewAt Sprinklr, we've introduced the inline KB feature, seamlessly integrating our knowledge base into the live chatbot. It dynamically retrieves and presents updated articles in real-time, eliminating constant chatbot updates. Automatic rendering of fresh documentation ensures users acces

Conversational AI & Bots

Knowledge Base

Service

Knowledge Base Article

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Knowledge Base

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Facebook Offline Conversions

Within Facebook Offline Conversions, you can see the data available in your Facebook Offline Event Manager. Facebook Offline Conversion helps you to keep a record of the high-value transaction events that occur offline, such as in-store purchases or phone transactions, bookings, and more. You&n

marketing

Knowledge Base Article

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Advanced Use Cases

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Image, Text and Button Template (KakaoTalk Brand Message)

The Image, Text and Button template for KakaoTalk Brand Messages allows businesses to combine visual content, descriptive text, and interactive buttons in a single message. Supported Limits This template supports up to five buttons. Creating a Image, Text and Button Template Follow these steps to c

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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KakaoTalk Brand Message Templates

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Social Channels & Email Collection

The social channels & email collection section of the Sprinklr Link in Bio will help you to add social links to the Site's footer and collect user information via the form.To access the Email and Social Channels section of the Sprinklr Link in BioClick the New Tab icon . Under the Sprinklr

social

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Edit a Sprinklr Link in Bio

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Table Widget in Social

The Table widget is a visualization widget that displays data in tabular form, with rows and columns. In a dashboard context, a table widget is often used to display key metrics and data points in a visually organized and easily digestible format.The widget also provides the functionality to sort da

Reporting - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Data visualisation types

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Instagram Quick Replies

Instagram quick replies are responses that you set up in advance to answer frequently asked questions you receive via Instagram Direct Messages. Once you’ve set up a quick reply, you can automatically insert it into a Direct Message to quickly respond to a question. This article tells you how to cre

social

Knowledge Base Article

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Advanced capabilities

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Create A Column For Youtube

In the Engagement Dashboard, Sprinklr offers different column types for YouTube that can be added to the dashboard. After the youtube account is added, you will be able to pull in all your native conversations and reply on the same. In this article, you will learn about how to create a column for yo

social

Knowledge Base Article

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Engage with messages from YouTube

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Remove Content and Related Entities due to PII through Macros

To enhance data privacy and comply with PII regulations, we have introduced a new action in Macro called "Remove Content and Related Entities due to PII" This feature allows agents to remove the content of specific messages and also it's associated entities(where it was quoted), ensur

social

Remove Sensitive Content from Platform Visibility

Remove Sensitive Content through Macros

Knowledge Base Article

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Advanced capabilities with macros

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How to set up and use Theme Tags?

Theme Tags can be used across the Listening module to group and use multiple Themes at once. They can be used as –Filters in dashboardsDimensions in widgetsFilters in alertsConditions in rulesUsing Theme Tags as filters in the dashboardsTheme Tags can be applied as a filter at the dashboard level, s

Insights

Theme Tags

Knowledge Base Article

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Using Themes

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Share your Editorial Calendar

Since Data (Messages / Posts) is always isolated with respect to a workspace and the visibility of all the messages created in a workspace will be restricted to that workspace. The Share Editorial Calendar option lets users share the entire editorial calendar along with all its data (Messages / Post

Editorial Calendar

marketing

Share Calendar

Knowledge Base Article

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Calendar Import & Exports

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Co-browsing Overview

Co-browsing will allow agents to get full visibility into the customer’s screen, enabling them to guide customers through product purchases, complex form filling, or confusing information on websites while maintaining privacy and security.​Sprinklr Live Chat's Co-browsing has the following bene

Service

Knowledge Base Article

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Co-browsing

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Connect with Tableau

You can add Sprinklr as a data source in Tableau to create data visualization reports. Sprinklr's built-in data connector will allow you to access out-of-the-box dashboards powered by Sprinklr to gain insights from across your brand’s social accounts to understand the full impact of your global

social

Knowledge Base Article

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Tableau

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Publish a Facebook Story via Direct Publishing

Facebook Story allows Facebook users to share photos and videos to their "Story" -- which is visible to friends and followers of the user's Facebook account. Facebook Stories disappear after 24 hours. This article helps you with the steps for publishing Facebook Stories through Sprink

social

Knowledge Base Article

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Create a post on Facebook

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Manage Products in Sprinklr

The Products Page allows users to create, edit, delete, and manage all products from one place. Here, you can create products using product-specific sources and accounts. Once created, Product Insights can generate valuable data and analysis of consumer experience based on industry-specific AI model

Insights

Manage Products in Sprinklr

Knowledge Base Article

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Products

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Skill-based assignment in voice campaigns

With the skill-based assignment, you can ensure the assignment of calls/cases to agents equipped with particular skill-set as in real life, thus, reducing the AHT by 5% to 10%.Skill-based assignment works in the following way:1. Assign skills to agents: Seamlessly assign skills to the agents or a us

campaign management

Sprinklr Service

Service

Agent Skills

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Knowledge Base Article

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Skill Based Assignment in Voice Campaigns

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YouTube Capabilities and Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.Publishing CapabilitiesFunctionality Sprinklr SupportedNoteFor details on media recommendations, see YouTube Media Recommendations.​Publish videos​Yes Publish ShortsYesAdd info cards to videosNoAP

social

Knowledge Base Article

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Know More

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Alerts in Engagement Columns

Alert columns in Engagement dashboards help you monitor any crisis event in real time.The Engagement columns are populated by alert cards that help with the following –A snapshot of the alert instance Prediction of future trends (limited to aggregated volume-based metrics) on Smart alerts Actionabil

Insights

Knowledge Base Article

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Alerts in Engagement Columns

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Dialer Visibility and Sharing

OverviewDialers are tools that help contact centers make outgoing calls. Different types of dialers work in different ways, like dialing numbers automatically or showing customer details before the call. When it comes to sharing, it’s important to know who can see and use the dialers. The way you sh

Service

Knowledge Base Article

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Dialers

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Use Cases of AI Creative Insights

SUMMARYThis article covers the use cases and value of AI-Powered creative insightsPersonasThe Ads Media Manager wants to be able to see how many ads are aligned and not aligned with the individual best practiceThe Media Manager wants to be able to see which element is working best for different cont

marketing

Knowledge Base Article

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Getting Started

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Components of Social Listening

Sprinklr’s Social listening allows its users to monitor and analyze online conversations and interactions about a brand, product, or topic across various social media channels and platforms. It involves using specialized tools to gather and analyze data from social media platforms such as X , Facebo

Insights

Components of Social Listening

Social Listening

Knowledge Base Article

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Where to find Social Listening?