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FAQs

​Is there a separate pricing for Live chat?There is no separate licensing for Live Chat as Live chat is part of your Sprinklr Service 2 (Voice+Digital) or Sprinklr Service 3 (Complete) package. However, there might be a fee for additional services. Please connect with your local Engagement/Success

Service

Knowledge Base Article

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FAQs

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Supported Channel Actions for Ads Comment Moderation

Learn more about channels and actions available in Sprinklr for Ads comment moderation.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in demand for their products.

marketing

Ad Comment Moderation

Updated Article

Advertising

+2

Knowledge Base Article

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Supported Channel Actions

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Snapchat as a Benchmarking Source

Snapchat is a popular platform for short-form content, especially among younger audiences. In benchmarking, it helps brands analyze creator performance and engagement trends. However, data is only available for creators who have explicitly authorized access. Only those profiles can be tracked; other

Insights

Knowledge Base Article

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Snapchat

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Tagging and Filtering

Before we beginBefore we start managing dialogue trees, we should have dialogue trees created in our application.OverviewAdding tags to your dialogue trees is possible using alphanumeric and special characters, allowing you to assign multiple tags to a single dialogue tree. By using these tags, mana

Service

Knowledge Base Article

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Dialogue Trees - Overview

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Schedule a draft Message via Workflow Engine

In this article, you will learn how to automatically schedule a draft message in the workflow engine using service tasks.How it worksCreate a draft message from Quick Publisher or Advanced PublisherTo automatically schedule a draft message, you can first set up a workflow on an outbound message enti

marketing

Create a Service Task

Outbound Messages in Draft Status

Workflow Engine

+1

Knowledge Base Article

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Content Workflows

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Maximizing Social Media Success with Sprinklr: A Quick Guide for Brands

In the ever-evolving digital landscape, effectively managing social media is crucial for brands aiming to engage with customers, drive revenue, and track performance. Sprinklr, an AI-powered social publishing and engagement platform, offers a comprehensive solution to help brands deliver content, in

social

Social - SES

Reference Guides for Social - SES

Knowledge Base Article

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Reference Guide for Sprinklr Social

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Outbound Voice Architecture

Proactively reach out to prospects and customers by running omnichannel outbound voice campaigns that contact lists of leads in accordance with different strategies, thus helping businesses streamline their sales processes, improve customer relationships, and drive revenue growth.​Key FeaturesCompre

Service

Knowledge Base Article

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High Level architecture of Outbound

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Data Connector - Configuration and Use Case

Before you Begin1. Before proceeding, ensure that you have already created a custom entity using the Custom Entity Manager.2. Ensure that you have the Data Connector visible and accessible in the Persona through this article.OverviewThe Data Connector serves as a tool for uploading or changing data

Service

Knowledge Base Article

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Entity Studio

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How is Customer Sentiment Detected?

Sentiment Calculation ProcessThe sentiment calculation for each message within a live conversation is carried out by considering the latest up to 10 messages from both the customer and the agent. This approach aims to capture context, and based on this context, the sentiment of the current message i

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Customer Satisfaction Analysis

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DVT Part 1: Create Dynamic Video Templates

Video templates have become one of the most vital marketing tools today, saving time and helping create attractive video ads. Our renderer smoothens and accelerates the video creation process, ensuring a better experience for you. Create video templates in Sprinklr's asset manager by importing the A

marketing

Knowledge Base Article

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Video Templates - Part 1 (How to create a video template)

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Recording Schedule Manager

The Recording Schedule Manager is the centralized dashboard where you can view, create, and manage all recording schedules in your Sprinklr environment. From this dashboard, you can:Review all configured recording schedules.Create new schedules to define when recordings should take place.Edit existi

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Voice Recordings

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User Opt-in and Opt-out methods

IntroductionBefore you are allowed to send notification messages to customers on WhatsApp, you must first receive consent from the customer to communicate with them via an explicit opt-in process. This is a mandatory requirement from Whatsapp as they don’t want businesses to spam their customers.​Re

Service

Knowledge Base Article

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Advanced Use Cases

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Unified Platform & Cross-Product: 18.11 Capabilities and Enhancements

Check out the latest feature enhancements that come with the 18.11 Release. Here's a glimpse of the feature advancements in Unified Platform, Display, and Presentations.

marketing

Insights

Cross-Product

social

+3

Knowledge Base Article

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v18.11 Fall Release (November)

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Use Cases of PCI-Compliant Secure Forms

PCI compliance is used in a variety of industries and situations where sensitive payment information is collected stored, or transmitted. Some common use cases includeOnline RetailE-commerce websites must comply with PCI standards in order to accept credit card payments onlineHealthcareHealthcare pr

Service

Knowledge Base Article

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PCI Compliant Secure Forms

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Unified Analytics Changelog

In this article, you can access the log or record of all notable changes made within Unified Analytics.New Consolidated Spent and Impressions MetricsPreviously, if you wanted to report on Post-level spend or impressions across multiple channels in the same widget, then the overall Spent and Impressi

marketing

Knowledge Base Article

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Advanced Use Cases

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Create and Deploy a Trigger-based Journey

In this article, you will learn how to create and deploy trigger-based Journeys.Trigger-based Journeys are just like the Journeys on the saved audience, the only difference being that there is no definitive audience segment that you are targeting with the journey. In a Journey with a saved audience,

marketing

Journey Facilitator

Knowledge Base Article

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Create and Deploy Journeys

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Sprinklr Copilot Features for Insights

Sprinklr Copilot supercharges insights by using AI to analyze vast amounts of customer and market data, turning complexity into clear, actionable intelligence. It helps teams uncover emerging trends, monitor brand health, and understand audience sentiment in real time across social, digital, and cus

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Insights

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Two-Factor Authentication in Sprinklr

Learn how to set up Two-factor authentication for a new user in order to add a second-level authentication to an account log-in.Two-factor authentication is a security process in which the user provides two means of identification from separate categories of credentials. Two Factor Authentication ad

Set up using Mobile

Two Factor Authentication

Insights

social

+4

Knowledge Base Article

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Two‑Factor Authentication in Sprinklr

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Historical Data Ingestion for WFM

This page provides detailed steps for creating a Custom Entity, configuring its fields, and setting up Data Connectors for data ingestion. These are required to create Forecast Scenarios using the Copy type.The following diagram shows the workflow of historical data ingestion in WFM.​Create Custom E

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Forecast Scenarios

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Sprinklr Marketing: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or click on a Product t

18.2 Release

Modern Marketing

release_note

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v18.2 Winter Release (February)